Sterling McCall Hyundai

I feel like they can get service done and that I can trust their technicians to do what is requested to the vehicles, but I can't ever get a copy of my multi point inspection from them. No idea why the trust their technicians to do what is requested to the vehicles, but I can't ever get a copy of my multi point inspection from them. No idea why they turned away from paper MPI reports and went full digital, but I've yet to receive mine from the dealership (been a regular for 5+ years). More

I dropped off my car and left with them for 3 days but they didn’t diagnosed it even on 3 day. they didn’t diagnosed it even on 3 day. More

The service advisor Jesse has been very helpful for over a year now. They get my car services in little time and get me back on the road. a year now. They get my car services in little time and get me back on the road. More

The service department is unparalleled in its ineptitude. Appointments aren’t available for several weeks, and once you drop off your car, it will undergo the apparent local custom of baking in the Sun for s Appointments aren’t available for several weeks, and once you drop off your car, it will undergo the apparent local custom of baking in the Sun for several days without undergoing any actual repairs. Your calls will go unanswered and messages will be unreturned. If you physically show up to request an update, your service advisor will tell you they don’t know if any work has been done or when it will get done. Not all of the issues with your vehicle will be worked on or even addressed. I was once quoted $1000+ for a headlight replacement, when all I asked was for a bulb to be changed. Once the warranty company denied the repair, the technicians tirelessly conducted additional forensic investigations to ultimately reach the conclusion that I needed a…new bulb. The managers are shrug emojis in human form. The cappuccino machine does makes a nice latte and should probably be promoted to supervisor. More

Great customer service and very friendly Great job keep it up recommend for every one it up recommend for every one More

Dealership is in the process of building a new facility which I am sure will improve the customer experience. That being said, they did a good job and completed the service in the stated time. Johnny, my which I am sure will improve the customer experience. That being said, they did a good job and completed the service in the stated time. Johnny, my service advisor, did a great job of keeping me informed. More

Let me just say I was quoted $1700 for a bunch of stuff I didn’t ask for, want or need. I approved what I initially asked for which should have cost at most $500. but was ultimately charged $1377.80. It will didn’t ask for, want or need. I approved what I initially asked for which should have cost at most $500. but was ultimately charged $1377.80. It will never happen again…at least not here. More

Parts department takes too long to help you. While waiting, there was an employee being happily romantically touch by another employee. I asked the personnel in the parts department what was his While waiting, there was an employee being happily romantically touch by another employee. I asked the personnel in the parts department what was his name, he said “Tony”. The other employee name according to the dealership place is “Yolanda”. Instead of spreading employee romance in the work area please help your customers. Hope I get help next time and not waiting to get parts. So unprofessional for two employees to have this attitude. More

Very responsive. Everything they verbally & on writing was just what the product looked like. Cut the transaction over the phone & when I went to pick it up, was Everything they verbally & on writing was just what the product looked like. Cut the transaction over the phone & when I went to pick it up, was in & out on less than a half hour. Just a pleasure to do business with. More

To Jessie a service writer waited on me. He went out of his way to answer my question.(talked to tech ).Friendly,professional. He went out of his way to answer my question.(talked to tech ).Friendly,professional. More