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Sterling McCall Hyundai

Houston, TX

4.5
985 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 985 reviews

June 15, 2023

Easy and quick process; staff was very friendly and accommodating; overall the car buying experience was great More

by Longin Gogu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Davila, Frank Galan, Tim Harless
Jun 16, 2023 -

Sterling McCall Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 14, 2023

Always ready to help and solve any issues. They take initiative and repair recalls without having to be asked. Friendly staff and great service every time! 😊 More

by CatLady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Jesse
Jun 16, 2023 -

Sterling McCall Hyundai responded

We are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 13, 2023

Purchase process was seamless with no games. Sterling was one of two dealers (6 inquiries sent) that gave me a quote online. All inquiries were for the same make, model/ trim and year with an ou More

by Jack S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Krar Alsace
Jun 16, 2023 -

Sterling McCall Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2023

I feel like they can get service done and that I can trust their technicians to do what is requested to the vehicles, but I can't ever get a copy of my multi point inspection from them. No idea why the More

by andy c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
worked with Jesse and apparently director Mark called for a quick second?
Jun 14, 2023 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize that you have not received your MPI reports. I would like an opportunity to address your concerns and to earn your business, please contact me at mnikolaus@sterlingmccallhyundai.com. I look forward to speaking with you. Mark Nikolaus Service Director

June 10, 2023

I dropped off my car and left with them for 3 days but they didn’t diagnosed it even on 3 day. More

by rmsema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric
Jun 14, 2023 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at mcaraway@sterlingmccallhyundai.com. I look forward to speaking with you. Maurice Caraway General Manager

June 10, 2023

The service advisor Jesse has been very helpful for over a year now. They get my car services in little time and get me back on the road. More

by oyepejuadejoke5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Goirl
Jun 16, 2023 -

Sterling McCall Hyundai responded

Thank you for your kind words for Jesse, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!

June 09, 2023

The service department is unparalleled in its ineptitude. Appointments aren’t available for several weeks, and once you drop off your car, it will undergo the apparent local custom of baking in the Sun for s More

by Joe Nair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Jun 14, 2023 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. Please contact me as I would like to discuss your experience in detail. Maurice Caraway General Manager 713.981.3952

June 07, 2023

Great customer service and very friendly Great job keep it up recommend for every one More

by ahmadassab3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan, Tim Harless
Jun 10, 2023 -

Sterling McCall Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai!

June 02, 2023

Dealership is in the process of building a new facility which I am sure will improve the customer experience. That being said, they did a good job and completed the service in the stated time. Johnny, my More

by mittonf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Jun 05, 2023 -

Sterling McCall Hyundai responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

April 11, 2023

Let me just say I was quoted $1700 for a bunch of stuff I didn’t ask for, want or need. I approved what I initially asked for which should have cost at most $500. but was ultimately charged $1377.80. It will More

by robtmueller
Recommend Dealer
No
Employees Worked With
C. Rodgers
Apr 19, 2023 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tim Harless General Manager tharless@mccallgroup.com

Apr 20, 2023 -

robtmueller responded

I have now met with Mark about my service issues. They have been amicably resolved. Thank you

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