Back

Sterling McCall Hyundai

Houston, TX

4.5
985 Reviews

10301 Southwest Fwy.

Houston, TX

77074

Directions

By Type

Showing 985 reviews

March 21, 2023

Parts department takes too long to help you. While waiting, there was an employee being happily romantically touch by another employee. I asked the personnel in the parts department what was his More

by Dario Beltran
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Yolanda Tapia Finance Admin , Tim Harless
Mar 21, 2023 -

Dario Beltran responded

Parts department takes too long to help you. While waiting, there was an employee being happily romantically touch by another employee. I asked the personnel in the parts department what was his name, he said “Tony”. The other employee name according to the dealership place is “Yolanda”. Instead of spreading employee romance in the work area please help your customers. Hope I get help next time and not waiting to get parts. So unprofessional for two employees to have this attitude especially the lady allowing it. Looks unprofessional in a work environment area.

February 05, 2023

Very responsive. Everything they verbally & on writing was just what the product looked like. Cut the transaction over the phone & when I went to pick it up, was More

by Steven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian.
Feb 10, 2023 -

Sterling McCall Hyundai responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 15, 2022

To Jessie a service writer waited on me. He went out of his way to answer my question.(talked to tech ).Friendly,professional. More

by paul jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Nov 15, 2022 -

Sterling McCall Hyundai responded

Thank you for your kind review of Jessie, we appreciate your business Paul!

November 01, 2022

Their finance department is very rude forced to sign up some services which ws optional More

by Dolly Lingam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier
Nov 09, 2022 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize for what you encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@mccallgroup.com. I look forward to speaking with you. Tim Harless General Manager

Nov 09, 2022 -

Dolly Lingam responded

I sent multiple emails but I got reponse for none of my emails. Not sure why. I sent to both ypur gpi and Mccall emails. Its sad that I got reponse after my reviews being published and I do not get any response on the email communications I did 2-3 weeks back.

October 05, 2022

This was my first online purchase of a car. The saleman, Danual Kerry, was very good to answer my questions and helpf me along with this different kind of car purchase,. They provided all the More

by hbunch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danual Kerry, Mrs Weber in the office
Oct 10, 2022 -

Sterling McCall Hyundai responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

September 19, 2022

Told me I’d be paying for Msrp, showed up . Wasted my time and gas. Shuffled me around into another sales man’s office just to tell me they are only selling this car 10% over msrp. Wasted m More

by Gv80woman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Todd
Sep 19, 2022 -

Sterling McCall Hyundai responded

I apologize that you had a poor experience with us. We do not sell our vehicles above MSRP. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at tharless@sterlingmccallhyundai.com. Tim Harless General Manager

Sep 19, 2022 -

Gv80woman responded

No because I wasted my time and energy. To be told this to my face even with email proof. They continued to tell me that it will be 10% over msrp.

August 22, 2022

Mark Nikolaus and Cristal Soto of Sterling McCall Hyundai were very helpful and professional when servicing my vehicle. They both went out their way to put the customer first. More

by adeonwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Nikolaus , Cristal Soto
Aug 22, 2022 -

Sterling McCall Hyundai responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

April 16, 2022

I love this dealership. Nothing short of exceptional. Every time I go in to the South Loop location it’s always pleasant experience. More

by deceits.slacker0o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Wade
Apr 19, 2022 -

Sterling McCall Hyundai responded

Thank you! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!

March 04, 2022

Don't walk away from this service department, RUN! If you like no returned calls or updates then this might be the place for you. Car was not even diagnosed and they forgot to put the engine cover bac More

by Hyundai_never_again
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Numerous calls to numerous peoples
Mar 08, 2022 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@sterlingmccallhyundai.com. I look forward to speaking with you. Tim Harless General Manager

Mar 08, 2022 -

Hyundai_never_again responded

Contact info left with GM.

January 22, 2022

Jesse was very attentive and worked with the maintenance team to get my car worked on before close. He was engaging and assured me that my work would be completed so I could take my car home the same day. I More

by PerpetualAuntie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 26, 2022 -

Sterling McCall Hyundai responded

Thank you for your kind words about Jesse! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

...
45
...