Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sterling McCall Hyundai
Houston, TX
966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 966 reviews
August 27, 2020
UPDATE 8/27/20 to my last review. General Manager (GM) Val Verde actually responded via YELP and asked me to contact him and offered his cell. I did speak with him and we had a great conversation. He was Val Verde actually responded via YELP and asked me to contact him and offered his cell. I did speak with him and we had a great conversation. He was extremely professional and took time to explain the business side of what occurs inside a dealership that the normal public does not see or know. I believed he was honest in our conversation. Now that does not change the fact that I was made at the deal falling through or the dishonesty I felt. GM Val Verde apologized and that was fair. We can not go back in time and change the past, but we both learned and the future will hopefully change for the better with deals made over the phone or internet. If you discover a problem in your dealings with a salesman or the sales manger, please ask for GM Val Verde, as I believe he will correct the issue, if an issue is present. Respectfully, M. Rosario More
by M Rosario
Employees Worked With
GM Val Verde
July 03, 2020
The waiting area was extremely hot. I had to keep asking for service. Took them 20 minutes to get to me and acknowldge me after I had booked a time . Still have an issue with the car making a noise when dri for service. Took them 20 minutes to get to me and acknowldge me after I had booked a time . Still have an issue with the car making a noise when driving . Only went there due to Hyundai warranty. Every time I receive bad service there. More
by cohendaniel
Employees Worked With
Don't remember.
May 30, 2020
Was having a bad day and had to go into the dealership to have my car serviced my foot is broken and the employee was so helpful he helped me to and from my car he took care of everything and its just good have my car serviced my foot is broken and the employee was so helpful he helped me to and from my car he took care of everything and its just good to know there are still some good guys in the world he was extremely helpful More
by bridgette.rogers66
Employees Worked With
Michael Hopkin
February 19, 2020
I had the worst buying experience at this dealership, it was a total waste of my time and an insult to me and my family. I went over there after finding a vehicle online trying to avoid hours of waiting, I was a total waste of my time and an insult to me and my family. I went over there after finding a vehicle online trying to avoid hours of waiting, I told them exactly what I was looking for and where I needed to be numbers wise, after 3 hours there they called me to the finance office and the finance manager Victor Told me “You are approved for $0 down and a monthly payment of $352 but is late and I want to call a couple other banks tomorrow morning to see if I can get you a better APR” so I asked him 3 times: so I am already approved for $352 correct? And he said “Yes, that’s a fact, it’s a done deal, let’s go get your new car and you can come back tomorrow to finish with the paperwork “ we came back home with the car after the finance manager told me it was a done deal. Two days after they called me to go and finish the paperwork, but surprise!! When the guy came with some numbers completely different and saying that because it was late the bank gave him a number and they change it later.... what the h is that supposed to mean??? He showed me the numbers, had me sign the agreement and then he was trying to tell me that I needed to purchase a brand new vehicle instead of an used one in order to be in that payment range, to me that is a just trying to sell something more expensive by lying to your customers, so after 3 more hours of stupidity I had to take my old car back. The only 2 people that really tried to work with me and really helped me where the sales guy Michael Stewart and his manager. So if you want to have a nice experience don’t you ever go to this dealership, they are going to lie to you in your face just to try to make you purchase something completely different and way more expensive and out of your budget than what you had in mind. More
by Nelsondguevarah
Employees Worked With
Victor
December 22, 2019
DO NOT STEP FOOT ON THIS PROPERTY! DO NOT STEP FOOT ON THIS PROPERTY! They are lying, unethical and down right rude! I placed a deposit down on a vehicle, they in turn kept showing it DO NOT STEP FOOT ON THIS PROPERTY! They are lying, unethical and down right rude! I placed a deposit down on a vehicle, they in turn kept showing it to others and then sold it as I was on my way to pay cash, in full! They could not have cared less either. The “manager” Josue “Josh” Camago was a degrading, rude, undignified specimen of a being. They made it difficult to even get the deposit back, luckily after a few days, they credited my card. DO NOT WASTE YOUR TIME WITH THESE PEOPLE! There are so many other dealerships and ETHICAL sales people out there – go see them! If you want to get ripped off, go see them! If you want a good laugh as to why people use the term “used car salesman”, go see them! The best part of this whole scenario – I did NOT purchase a used vehicle from them, I did purchase a NEW vehicle from somewhere else, I didn’t get jacked around and am way happier than I would have been with these fools. More
by susanne311
Employees Worked With
Josue Camago, Josh Camago
July 08, 2019
Awesomeness at its best! Great experience, was greeted as soon as I walked through the door. Mr. Johnny Maldonado did an outstanding job explained in detail what was needed an Great experience, was greeted as soon as I walked through the door. Mr. Johnny Maldonado did an outstanding job explained in detail what was needed and the price. My visit was just exceptional overall! More
by Ladydolphin53
Employees Worked With
Johnny Maldonado
July 02, 2019
Above and Beyond! Not only were my requested repairs made, but the dealership spotted a few other deficiencies and took it upon themselves to address these items at no Not only were my requested repairs made, but the dealership spotted a few other deficiencies and took it upon themselves to address these items at no cost to me. So, I left the dealership with my car in "Tip Top Shape", and currently my older car is now performing as if it were a "Brand New One"! I commend the staff at this location for making a very difficult situation for not only me the customer, but also for them, as we all had to work around "HYUNDAI's timetable", into an overall "Great Experience" at the end of the day. They provided me with a "Free Rental Car" while my vehicle was waiting for the parts that were needed to transform my car back into the fine running machine it once was. A special "Thank You" to Aubrey Cook, Joe in the parts department, and my service advisor Kelly! More
by Jeff
Employees Worked With
Aubrey Cook, Joe in Parts Department, Kelly
January 31, 2019
So far so good! I have been bringing my vehicle here for over a year. So far, I have had nothing but excellent service! Mayka, the service coordinator has been very h I have been bringing my vehicle here for over a year. So far, I have had nothing but excellent service! Mayka, the service coordinator has been very helpful. Sean the service manager has been very accommodating to all the needs my vehicle needed! More
by Hyumdaidriver
Employees Worked With
Mayka, Sean
December 26, 2018
Horrible Service I would leave negative stars if I could. Do not get your car serviced here. Will never go back. Had an appointment for 9am today for check engine l I would leave negative stars if I could. Do not get your car serviced here. Will never go back. Had an appointment for 9am today for check engine light and then state inspection, dropped car off at 8:15am, and before the shuttle took me to work I saw them pull my car in. Got no response or updates on my car, called them and was on hold for 30 mins, finally got through on my 4th call, lady took down a message and had the service guy call me back. He called me back at 3:40pm and said my car was next in line. Why schedule an appointment if nothing was done to my car? What were they doing all day? Got off work and went to the see the status of my car at 6pm, they still didn't look at it yet. For check engine light don't you just connect to the computer and see what's wrong? I picked up my car and taking somewhere else. This happened to when I took my car for the airbag light. They said they had to order parts and would call me when the parts arrived. This was in September. I took my car to Texans Hyundai and they fixed it in 1 hour. Wasted a whole day and other reviews I've read it's happened to other people before and the GM just replies for them to contact him. If I was a GM I would reach out myself to see who dropped the ball. Do not get your car serviced here unless you can wait for a few days and don't need your car. I wouldn't even take my car back there if they offered to pay for everything and a loaner car. Horrible service. More
by Bebop
Employees Worked With
Johnny
October 30, 2018
Always the best service! Made an appointment online around midnight the night before. Lo and behold they were ready for me at the appointed time. Quick walkaround and off w Made an appointment online around midnight the night before. Lo and behold they were ready for me at the appointed time. Quick walkaround and off we go. Serviced in record time, courteous, friendly and thorough. More
by CBGLarry
Employees Worked With
Mark Hess
