Sterling McCall Hyundai

Hyndai Experience All employees were friendly and pleasant to work with, particularly Gabriel and Sal .I will recommend to my friends and relatives to have business dea All employees were friendly and pleasant to work with, particularly Gabriel and Sal .I will recommend to my friends and relatives to have business dealings with Hyundai. More

Great Buying Experience I was ready for a new car and wanted an SUV. Lisa gave me every option as to what I wanted in a future car. She compared my other options outside of H I was ready for a new car and wanted an SUV. Lisa gave me every option as to what I wanted in a future car. She compared my other options outside of Hyundai as well and was very helpful. She was able to work a great deal compared to other Hyundai dealers, and so I returned to her to purchase my Hyundai a few days after visiting her dealer for the first time. She was honest and very helpful throughout the entire process. I would recommend her to anyone interested in purchasing a Hyundai. She continues to answer any questions I need answered and is still there to provide continuing customer service even after the sale. I have never had such a friendly and straightforward car buying experience. More

Bad experience I would like to share this most frustrating and confidence-destroying experience that I have had at Sterling McCall Hyundai in Houston, TX. When I p I would like to share this most frustrating and confidence-destroying experience that I have had at Sterling McCall Hyundai in Houston, TX. When I planned to have a new car, I did my online research and decided to entrust the future safety of my family and reliability of my travels to Hyundai. With two Hyundai dealers in Houston, I called both South Loop and Sterling McCall. South Loop gave me a quote by phone and I called Sterling McCall to compare. I was greeted by Mr. Stephen Alum, who assured me that Sterling McCall owned South Loop and that it was impossible that they could offer me anything better. I later found out (after my purchase) that that was not true and that neither had power over the other. Regardless, Stephen offered me a price by phone and I drove over to make it happen. There, he showed me the 2 cars (2017 Sonata Sport) that he would offer to me at that price. Mid-deal, we experienced a salesperson change, which was odd. After we decided which one we wanted, the new salesperson told me that Stephen made a mistake and that the price was $2,500 more than what he promised us!!! That should have been our red light to walk out, but we thought mistakes happen (though it would be the honorable thing to pay for your own mistakes rather than making the customer pay). So we stuck with our budget and they downgraded us to the SE. A few days after driving it, we start to realize that the AC was not functioning properly; in neutral, it was very hot and we needed to turn it up to maximum power to get any cooling at all. We were shocked as at the time of purchase, we were told that Hyundai boasts the best AC in the industry! We called and a technician told us that that’s how it’s supposed to be??!! “Hyundai has the best AC system in the industry” immediately changed to “Everyone says they have the best AC in the industry and it doesn’t really mean anything!! (straight from the tech’s mouth)” We then took it to South Loop (closer to my residence) to get it checked. With an AC thermometer, they determined that it was blowing air in excess of 100 degrees F in neutral!! They immediately confirmed that this was a defect, however, they stated that we would need to take it to Sterling McCall to switch out with another car since they could not fix it easily. This is where things get really unpleasant! Sterling McCall tells us that that’s normal in all SE models (100+ degree air in neutral is normal) and that to get room temperature air in neutral, we would need to upgrade to sport!! They then proceeded to show us our options, neglecting to tell us something of paramount importance: they would consider our car, driven lightly for only a few days, as a used trade-in!! It was as if we simply changed our minds and would have to suffer a $2,500+ value loss in only a few days because it was our fault we wanted to change models!! I reminded them vigorously that it was their fault for selling us an obviously defective car and that’s why we were here. It was their mistake and they need to make amends for it; not the other way around. No avail; they asked for $8,000 to make up for the difference between an SE and a Sport, a price that I found ridiculous! After long negotiations, they dropped it to $3,000 (which indicates to me once again that they play big games with the price and start you off at nowhere near what they need to sell for seeing whether or not they can rip a big chunk out of someone who wasn’t keen on the situation). I was not happy to have my wallet strung along all for their mistakes. The entire time, the new general manager, “Sam” made it very clear that he was too important to deal with his customers, preferring to play human telephone (relaying messages) through his sales clerk instead. In the end, he basically told us that that’s how it is and if we didn’t like the AC, we could complain to Hyundai! He washed his hands of the matter because he didn’t build the car! Make no mistake, once your money is in their hands, you no longer exist to them. Their after-sales motto is “Take your car and get out; if you have any problems, go talk to Hyundai!” One of the main reasons we selected Hyundai in a mind-bogglingly competitive field was because we thought that with Hyundai’s 10 year, 100K mile powertrain warranty, their customer service would be as dependable as it sounds. Clearly, we’ve made the wrong choice and were fooled with promises that could not materialize as well as a new car that was defective within a few days. Our confidence in Hyundai has been completely shattered by Sterling McCall’s team under “Sam” and we are disappointed not only in our experience but also in ourselves for making the wrong choice. More

Great car and dealership. Great salesman. The dealership was a pleasure to work with. The atmosphere was very conducive to buying a car. . The process was very quick . I dreaded the purchase b The dealership was a pleasure to work with. The atmosphere was very conducive to buying a car. . The process was very quick . I dreaded the purchase because of spending the whole day with the process. It surprised me how quick it was. More

Outstanding! I really enjoyed working with my salesperson at Sterling McCall. She was professional and friendly and made the experience enjoyable for my kids! I wo I really enjoyed working with my salesperson at Sterling McCall. She was professional and friendly and made the experience enjoyable for my kids! I would recommend this dealership to my friends and family. More

my first Hyundai Had a good price on the car. I do wish the car came with a spare tire. In my opinion as someone who changes their own tires it's kind of stupid. Some Had a good price on the car. I do wish the car came with a spare tire. In my opinion as someone who changes their own tires it's kind of stupid. Some of the roads I travel do you not have very good cell phone signal and this would cause me great inconvenience if I had a flat out there. I had to go to Discount Tire and by my own spare More

Great service! Most importantly for me, I felt informed and involved throughout the entire transaction at Sterling McCall. My salesperson helped me understand my opt Most importantly for me, I felt informed and involved throughout the entire transaction at Sterling McCall. My salesperson helped me understand my options and we looked at several models/trims that would suit my needs. My trade-in was very easy and painless, and I'm happy to have chosen Hyundai. More

Hyundai Santa Fe sport Salesman was great but finance was a shambles. There were like 10 Hyundai employees handing around but only two finance guys. I had to wait 2 hours to Salesman was great but finance was a shambles. There were like 10 Hyundai employees handing around but only two finance guys. I had to wait 2 hours to sign the paperwork - such a waste of time - I almost left because I was so tired of waiting. More

Great service Professional & straightforward- awesome experience. No nonsense & exceeded my expectations. Fair price for a great car with all of the bells & whistle Professional & straightforward- awesome experience. No nonsense & exceeded my expectations. Fair price for a great car with all of the bells & whistles. Happy to refer friend & family More

Great place to buy a car Lisa Priest is an excellent salesperson who listened to what we wanted in a vehicle and showed us the vehicle that we wanted. She also had large color Lisa Priest is an excellent salesperson who listened to what we wanted in a vehicle and showed us the vehicle that we wanted. She also had large coloring pages for my son. She also entertained him while my wife and I were working with the finance department. Will go back for another vehicle in the future. More