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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,526 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,526 reviews

December 10, 2025

Excellent service. Advised recommenced services as an option, no pressure. Once in a while they run promotions on services. Today they were addressing the recall issue More

by RAV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sifuent
Report | Print
December 09, 2025

Good people nice and they helped you on anything and they will answer any questions about your car Matt helping a lot today More

by Rudy p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Bibin Thomas
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December 08, 2025

Very professional and prompt service. You go on line and make an appointment for whatever time you need. The entire location is extremely clean and comfortable feeling. It makes you want More

by Woodsbowling30054
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony, Coca
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December 06, 2025

One the worst, they have no knowledge what so ever to identify the problem and are very disrespectful to customer’s time. I have waiter there nearly for 5 hours without finding or solving issue of my car More

by MikeTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Dec 09, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback. We’d like to clarify our findings to ensure an accurate understanding of the inspection. Our team thoroughly evaluated your vehicle, including a 15-mile road test. The suspension “clunk” you reported could not be duplicated under normal driving conditions. It only occurred when the vehicle was driven in an extreme manner, which is outside intended operation, and no manufacturer-related defect was confirmed. Regarding the brake concern, no noise was present during the ride-along with our service manager. When the technician later heard a noise, he reported it immediately so it could be properly addressed—reflecting the honesty and professionalism we expect from our team. The “abnormal smell” from the exhaust was diagnosed as normal exhaust odor from burnt fuel. No diagnostic trouble codes were found, and no safety issues were present. Our technicians followed all proper diagnostic procedures. While we understand it can be frustrating when a concern cannot be duplicated, we cannot diagnose or repair issues that only appear under extreme conditions. If you’d like us to reinspect the vehicle under normal operating conditions, we’re happy to assist. Thank you. Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

December 05, 2025

Thank you so much to take care and time concerning about the automobile appreciate your attention and help that you bring to us, Gog bless everyone in their, thank you for everything More

by antoniaperezm65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name
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Dec 07, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 05, 2025

I’ve been a customer at FBT for many years, and I truly appreciate the outstanding commitment and service that Tuan and Chase continue to provide. More

by Rocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan , Chase and Larry R.
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Dec 07, 2025 -

Group 1 Toyota Fort Bend responded

Rocco, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

December 04, 2025

Jerrell handled my service with professionalism and integrity. Wouldn’t let any other service department handle my car More

by Don’t send me emails pls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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Dec 04, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found Jerrell to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2025

Excelente atención de parte del vendedor Richar muy servicial, atento, respetuoso con las necesidades del cliente siempre buscando la mejor opción al gusto del comprador More

by omarbeyuyaon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco
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Dec 04, 2025 -

Group 1 Toyota Fort Bend responded

Hola, nos alegra que Richard te haya brindado tanto apoyo durante tu experiencia en Group 1 Toyota Fort Bend. No dudes en contactarnos si hay algo más que podamos hacer por ti.

December 02, 2025

I did not have a appointment but I was welcomed by a very friendly staff. The service tech who greeted me and took care of my car was professional, friendly and very helpful. More

by vziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald?
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Dec 03, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 01, 2025

The staff was friendly, knowledgeable, and helped us decide which service plan would be right for our needs and concerns. More

by Zadar7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abdul Ismail, Bibin Thomas
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Dec 02, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

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