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Sterling McCall Toyota Fort Bend

Richmond, TX

4.5
1,425 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,425 reviews

September 10, 2025

Aiden was very polite and professional. He was helpful in answering my questions and tutored me on several car features. More

by fgmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Sep 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Thank you again, and have a fantastic day!

September 09, 2025

Professional and courteous, although I wish they would have washed my car. Xx xx xx More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 09, 2025

Sterling McCall has the best service department. All of the employees are very respectful and friendly. I appreciate them taking such great care of my car. More

by Jana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Jana, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2025

Quick response to the customer. Perfect service for customer demand. Politely asking about proper time frame to the customer. More

by Wwwlwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trieu “True” Nguyen
Sep 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

September 04, 2025

This Toyota dealership in Richmond is highly recommended because of high customer satisfaction rating. Shout out to Mr. Eli for a job well done in bringing my car in good condition. More

by celsoescudero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 08, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota Fort Bend. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 04, 2025

Good service and customer satisfaction. Technicians are good in updating the status of the services. More

by celsoescudero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 08, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota Fort Bend. Until the next time we meet, take care!

September 04, 2025

Very professional and timely with great communication and prompt feedback.Very highly recommended service employees at Toyota Fort Bend More

by k_arjoonsingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chanagua, Bibin Thomas
Sep 08, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are so happy to read such a great review about Sterling McCall Toyota Fort Bend! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 04, 2025

Received free key fob batteries. Had to check thru service not just pick up batteries More

by Nbnuckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 08, 2025 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback about this, because this should not have happened and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to our service/sales management, so that I can learn more about what took place in this situation. Thank you.   Kevin Jeon Service Manager  (281)633-3422 kjeon@fortbendtoyota.com

September 03, 2025

Here’s a polished draft you could use for your review of Fort Bend Toyota and Rob: ⭐️⭐️⭐️⭐️⭐️ I’ve been a loyal customer at Fort Bend Toyota for 15 years, and my most recent purchase was with Rob. Fro More

by danisha.henry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob White
Sep 08, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found Rob to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2025

Very responsable, the service representative was very diligent and proactive. He was really worry about my car. More

by Palvar1369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Sep 07, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Thank you again, and have a fantastic day!

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