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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,611 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,611 reviews

February 24, 2026

Everyone I came in contact with was helpful and knowledgeable. I felt like my need was important to them and I was NOT just another “number”. Great Job! More

by Marlomiller67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get her name
Report | Print
February 24, 2026

Timely and very personable you man. Thank you very much. I was in and out quickly! More

by marciasmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
February 24, 2026

Fraz and Tommy are amazing people to work with. Bought a Camry xse, was a quick in an out right from test drive to getting to do paperwork and sign off. 10/10 All Stars! More

by Hamza Satti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz SARWAR
Report | Print
February 23, 2026

Thank You so much Group 1 Toyota Fort Bend for the fast and quick service for my 10k miles oil change. More

by tamikiabrown1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
February 20, 2026

Roy B was a great Service Rep and Group 1 surpassed my expectations. I will definitely be back. More

by GWJme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. We're looking forward to your next visit with us!

February 19, 2026

The Richmond dealership is close for us, and Steven Robles has always been exceptional, focused on customer service & satisfaction. The Toyota / Lexus product is the best. More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Report | Print
Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

I’m would like to say thank you everything was smooth from making appointment to the job is done jerrel was a good helper More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
Report | Print
Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 16, 2026

I really appreciate you all — I just wish I’d been given a more accurate wait-time estimate today. It would’ve helped me plan. The warranty guy could have communicated better with my service representative More

by demetriahubbard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Perez
Report | Print
Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your review! We are so glad to hear you appreciate our service. We apologize for the inaccurate wait-time estimate and the communication breakdown. We will work to improve our processes in order to serve you better. Thank you for bringing this to our attention.

February 16, 2026

I was able to buy some nice Toyota accessories like key fob cover and sticker. More

by newwaver24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador
Report | Print
Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2026

Gus did a outstanding job getting my car serviced rapidly and efficiently. I'm very happy with the service. More

by Kcdorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
Feb 18, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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