Sterling McCall Toyota Fort Bend

I bought a 2024 rav4 xse, I paid for it in full, 47,000 dollars after everything. I had everything you could possibly get insurance and warranty wise. At 54,000 miles the engine popped. I had it towed to t dollars after everything. I had everything you could possibly get insurance and warranty wise. At 54,000 miles the engine popped. I had it towed to the nearest dealership at the time, I was currently in a road trip, so i was out of town, approximately 4 1/2 hours from my house. Hao the assistant manager took my case when i walked true the door, Only if i knew this would be the beginning of my biggest nightmare of my life. After being told You are on your own about the rental or Support vehicle, He told me to go to enterprise for a car, after going to enterprise Coming out of my own pocket(Even to be lucky at all to even get a vehicle) I drove back to the dealership, he said they needed me to approve of a 500+ dollar engine tear down because they need to figure out what happen to the car because they thought it was my fault and not mechanic malfunction. They literally ganged up on me and started blaming me for the car. After explaining to them it wasn’t my fault, they told me to come back the next day. I literally drove home and Started trying to figure out my next steps, The next day i was told by them, There was water in the car and that it wouldn’t be covered under warranty. I asked him how that happened and they said it entered through the air filter, which is approximately 3 1/2 almost 4 feet up in the air that was their excuse. I called corporate had them sent their own tech to do their own evaluation. They said that they were gonna stand by the dealership. The dealership service Director called me and told me to call my insurance I did when the insurance provider showed up at the dealership they denied me because they didn’t have sufficient evidence of water damage. I appealed that decision. Somehow the service director convinced the manager to approve of the engine. This took a month and a half to take place once they finally got the engine. They almost got me taken out of my rental through my insurance because they couldn’t get the date of when the car was gonna be fixed correct so I’m almost almost stuck out of the vehicle because of them again, I literally found out my engine was being done on a certain day because of the insurance called me and said I need to return the rental after with the insurance and getting in my rental extended. I have them call me and tell me that the car wouldn’t crank because my transmission is blown. These people are sick obviously my insurance is going to cover the transmission as well but how long is this gonna take? This has been going on over two months. This is unacceptable unprofessional in this place should be investigated. when and if I ever do get my car back, I don’t trust it. btw they quoted me the engine when I thought I was gonna have to pay for it for $25,000. I have pictures and proof of everything because I thought i was gonna have to sue them. I honestly believe deep in my heart, and I don’t say this lightly, I think these people put water in my engine so they didn’t have to cover it. I have lost sleep over this and this has effective every aspect of my life. I have seen my wife in tears and I thank god everyday that the insurance is covering this. More

Best service center in town. I've been getting all my maintenance done here for about 5 years. Prices are fair and the work is always good/quick (great deals on tires too occasio I've been getting all my maintenance done here for about 5 years. Prices are fair and the work is always good/quick (great deals on tires too occasionally) Nice big lobby to wait, free snacks, free rides home if you need it. & Trieu in service is the man, he really knows his stuff More

This was a great experience. I will definitely buy my next vehicle here. This was the best buying experience ever. I will definitely buy my next vehicle here. This was the best buying experience ever. More

We bought a 2023 highlander last week and was having issues with deleting the previous owner's profile in the system. We called the salesman who sold us the car and was asked to bring in the car to reso issues with deleting the previous owner's profile in the system. We called the salesman who sold us the car and was asked to bring in the car to resolve the issue. After waiting for the salesman for an hour, we were referred to another salesman to look at the issue. But this salesperson could not fix it and asked us to take the car to the service department. No one would help us there and was given an1- 800 number for assistance. After wasting about 2 hours at the dealership we came home. Our daughter looked at the car and was able to fix it in 10 minutes. Horrible customer service. More