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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,636 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,636 reviews

March 18, 2026

Went to get oil and tier rotate have maintenance contract for some reason it was cancel but Alex in finance got it fixed was there 2 hours which is not acceptable service advisor was not professional bring g More

by jblumrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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March 17, 2026

Good service waiting is not too long , will come back for the next service later More

by Sluong168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq jilani, Bibin Thomas
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March 17, 2026

I would like to express my sincere appreciation to Alize and Richard for their outstanding professionalism and excellent service during the purchase of my vehicle. From the beginning to the end of the proce More

by VICTOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard and Alize
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Mar 17, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2026

Although my 90 minute belt replacement turned into 7+ hours, I was impressed by the service team. Receiving uber trip's home and back to the dealership were unexpected and allowed me to not waste the who More

by Gary
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
AidianAubrey was excellent! Larry Robinson was entertaining to say the least!
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Mar 17, 2026 -

Group 1 Toyota Fort Bend responded

We are so glad that our service team was able to impress and accommodate you during your belt replacement! We know your time is valuable and we appreciate your understanding. Thank you for choosing us.

March 14, 2026

Great service. Thorough checkout of my RAV4 and same day repair on a warranty item. More

by George.Rest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
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Mar 16, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're glad you had such a wonderful experience with us. If you have any further questions, please don't hesitate to reach out!

March 13, 2026

Costume services is good but not the satisfaction how they fix the car. They need more professional people More

by mehdidhuca74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales rap Tariq he is good
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Mar 17, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for taking the time to share your feedback with us. We appreciate you recognizing our customer service, but we are sorry to hear that your overall experience did not meet your expectations.  We would like the opportunity to learn more about your visit. Please feel free to reach out to me directly at your convenience so I can review your concerns and assist further. Thank you again for your feedback and for choosing Group 1 Toyota Fort Bend.     Kevin Jeon Service Manager  (281)633-3422 Kjeon@group1auto.com

March 12, 2026

Anthony Torres was of great help at the service center, he was extremely courteous and helped me out with the service for my car, I’m very satisfied with my service. More

by Sadiqumpire63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Report | Print
Mar 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2026

I walked in without an appointment and received great service. Got a good vehicle inspection report. Problem solved. More

by jack5274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Hao (Tuan) Du
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Mar 14, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2026

My advisor, Luiz Hernandez provided outstanding customer service. I will highly recommend to friends and family. More

by eva.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz Hernandez
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Mar 12, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2026

Excellent service, good employee ls and easy to deal with. Dealership is a good place to purchase cars & trucks More

by villrud550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar chamagua
Report | Print
Mar 12, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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