Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,595 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,595 reviews

February 05, 2026

My Service Advisor, Angel Montalvo, along with his crew, have always displayed a remarkable level of professionalism. Repairs are clearly explained and costs are reasonable. I am always satisfied with their More

by T. Oparaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo and Collins Lutz.
Report | Print
February 05, 2026

Mr. Anthony Torres was my Service Advisor today. I want to say that Anthony is an excellent representative for Group 1 Toyota. He is very professional and courteous. He paid attention to my concerns, and More

by isaiahloretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Report | Print
February 05, 2026

Timely service great customer care kept up-to-date while service was being performed. Didn’t have to wait longer than 20 minutes. More

by tygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
February 04, 2026

Oil change price not as listed. They keep trying to buy my car... Very annoying. No one ever shows you results, they just give you a meaningless pile of papers after you pay. Custom More

by tinymage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Feb 07, 2026 -

Group 1 Toyota Fort Bend responded

We appreciate you taking the time to share your feedback and are sorry to hear this was your experience. Your service advisor should always clearly review the work performed, results of the inspection, and any recommendations—either in person or through a follow-up text or call. If that didn’t happen, we’d truly like your feedback so we can address it and make things right. Regarding vehicle offers, our sales team may occasionally review a customer’s vehicle value as a courtesy. Many guests are unaware of how much equity they may have and, in some cases, can move into a newer vehicle with similar or even better payments. This is always intended to be an option, never a requirement or pressure. Please reach out to us directly so we can better understand your visit and work toward improving your experience. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

February 03, 2026

This is my go-to dealership for my car for many years, but lately I have not been satisfied. Longer wait times and honestly I do not see a point to booking an appointment, since my car isn’t looked at unt More

by gigithernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrell Cassimere
Report | Print
Feb 06, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback and for being a long-time, valued customer. We sincerely regret the frustration caused by the length of your visit, as we understand how important your time is. During this visit, your vehicle required more than a standard oil change, including additional diagnostic work, battery replacement and an oil pan gasket repair, which extended the overall service time. That said, we recognize that communication and time expectations are just as important as the work performed, and we always strive to be more accurate and proactive in those areas. We did attempt to reach out and left a voicemail, as we would genuinely appreciate the opportunity to speak with you directly, review your experience, and make things right moving forward. Please contact us at your convenience — your feedback matters, and we value the relationship you’ve had with our dealership over the years. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

February 02, 2026

I like working with Reynaldo, who is my service advisor. He explained my service options, didn’t push services that are not needed yet, and kept me abreast of the progress of my vehicle. Highly recommend hi More

by Nona K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo
Report | Print
Feb 06, 2026 -

Group 1 Toyota Fort Bend responded

Hello Nona, we're happy to hear you had such a positive experience with Reynaldo! Thanks for the recommendation, and have an amazing day!

February 02, 2026

Service was fast and thorough. Matt, the service tech, explained what they were going to do and how long it would take. More

by charlesmurphy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 06, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with Matt! Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2026

Richard and Alex were excellent. The effort they put into this deal was incredible. Helped me get an approval and the numbers that I was looking for. The best experience in a dealers More

by Nelson Jaramillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco
Report | Print
Feb 01, 2026 -

Group 1 Toyota Fort Bend responded

Nelson, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! Thanks again for the recommendation, and have an amazing day!

January 31, 2026

Kevin was very nice, courteous and professional! I would deal with him in the future. More

by seanmoore794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Velazquez
Report | Print
Feb 04, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2026

Good service and good coffee. Service advisor (Eli) is polite and knowledgeable which difficult to find nowadays. More

by renmonreal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli, Ana
Report | Print
Feb 04, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

1
2
...
160