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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,720 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,720 reviews

June 10, 2026

World class service from Anthony. Service was great and my experience was amazing. They make bringing your vehicle in a no hassle no stress experience. More

by codyharrington.ak
Recommend Dealer
Yes
Employees Worked With
Anthony
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June 09, 2026

Having my Rav4 inspected for the first time was a decent experience that didn't take too long. Everyone was friendly and helpful. The only than that could have improved the visit would have been free snack More

by Matt88andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
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June 09, 2026

Dropped my Tacoma off fur service and an oil change. Service was fast, staff was helpful More

by sburton1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel , Bibin Thomas
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June 07, 2026

Jerrell was my service advisor and told me to use Sunbit it was an easy and smooth process to get my oil change done. Please go see the service team at group 1 Toyota FortBend for all your service needs! More

by KASHMONEYYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassimere
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Jun 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2026

The gentleman who assisted me was very patient, polite, and professional. He took the time to answer my questions and made the entire service experience pleasant and stress-free. His courteous attitude and More

by You sent me text
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Henandez
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Jun 09, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your review! We are glad to hear that our team member provided exceptional service during your visit. However, we apologize for the longer than expected wait time and will make sure to address this issue to ensure a smoother and faster service experience in the future. Your satisfaction is our top priority and we hope to see you again soon.

June 04, 2026

Great service they took care of my two rash wheels with nothing to pay I would never change Toyota they always remain me of having my car in maintenance. More

by Eleledezma02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Jun 05, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2026

Good customer service and friendly people all of there. service on time.highly recommended.🥰…im regular customer More

by aaina71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 05, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2026

The overall service provided isn't up to the mark due to couple of reasons that I can express if someone reach out to me. More

by Arshad Mahmood
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 03, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback, Arshad. We're sorry to hear that your recent experience did not meet your expectations. We would appreciate the opportunity to learn more about the concerns you encountered so we can address them properly and work toward a resolution. Please reach out to me directly at your convenience, or provide your contact information, and I will personally follow up with you. Your feedback is important to us, and we hope to have the opportunity to regain your confidence in our team. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

May 31, 2026

Customer service is very hood sbd knowledgeable. Also within time service was done. I recommended for toyota riders for good customer service More

by shiwanikkt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2026

They took care of me. They had a great customer service and they did wonderful with time. More

by kiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Jun 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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