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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,848 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,848 reviews

November 11, 2026

A++++ Experience. Garrett in sales was amazing to work with. I had a lot of questions and he was always prompt and willing to answer anything. He made the process supe More

by latimerpb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett West
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November 10, 2026

I went in for warranty work, it was done very efficiently. I was in and out in less a hour. More

by larrymmedical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen Escalante
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November 07, 2026

This location has one of the most friendly employees. I appreciate the quick and easy service. Rey always takes care of my car needs. More

by liezlliguid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
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Nov 09, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2026

Jeff is very nice and takes very good care of his customers very nice customer service-Hailee More

by haileechughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff spears
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Nov 09, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Group 1 Toyota Fort Bend! Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2026

We had just bought a new used car and wanted to make sure the maintenance on it was all caught up. Mr.Jeff Spears was super helpful and kind during the process, ensuring we got all the necessary aspects of t More

by Kylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Spears
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Nov 07, 2026 -

Group 1 Toyota Fort Bend responded

Hi Kylie, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2026

Jay is an excellent service center representative. He is always very thorough and friendly, as well as knowledgeable of any service related questions I have. More

by RoseRichRaised
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
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Nov 07, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words. We take pride in our team's professionalism and commitment to providing thorough and friendly service. It's great to hear that Jay's knowledge has made a positive impact on your experience. We appreciate your feedback and look forward to serving you again.

November 04, 2026

The dealership was extremely busy, and the time spent was acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas More

by ilivelife
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Denero, Bibin Thomas, Jason Jason
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Nov 05, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. I'm glad to hear that Robert was helpful during your visit and that you found our inventory impressive. I appreciate your input regarding the sales rep's training; we are committed to continuous improvement and teamwork. We look forward to seeing you again for more test drives next time!

November 03, 2026

I set up an AI appointment for a $17. 76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile s More

by Pchumchal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Becerra
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Nov 04, 2026 -

Group 1 Toyota Fort Bend responded

I’m sorry for the frustration and confusion surrounding your visit. A maintenance service may have been recommended based on your vehicle’s time and mileage and performed if you accepted it. We do not perform additional services without authorization, and any charges beyond the $17.76 oil change special should have been clearly explained before proceeding. Some recalls require an initial inspection to determine which parts need replacement. Depending on the findings, parts specific to your VIN may need to be ordered, requiring a return visit. If that applied to your recall, we should have clearly explained the process and next steps. I’d like to review your appointment and repair order to better understand what occurred. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

Nov 04, 2026 -

Pchumchal responded

It doesn’t really matter. I have already made up my mind and I am done with group one Toyota Fort Bend. This is not my first bad experience with y’all‘s location.I honestly believe that the reason that companies use AI is for the purpose of mistakes to earn y’all more money. With being said you can cancel the parts for my recall I will be taking it to a different Toyota dealership to have the repairs done.

November 02, 2026

Great Services By Faraz and Oscar. Highly recommend them both Faraz for Sales and Oscar for Services. They hook you up real good. More

by Zuhairabbas210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faraz Sarwar
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Nov 04, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2026

Good Communication. Iqbal is awesome. Friendly service Helps with questions. Parts Orders can be improved to be quicker. More

by Ppatel976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iqbal Tilari -Service
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Nov 04, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your kind words about Iqbal and our communication. We strive for friendly service and appreciate your feedback on parts orders. We understand your frustration and are continuously working to improve our processes. Your support means a lot to us as we aim for professionalism and integrity in every interaction.

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