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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,801 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,801 reviews

September 27, 2026

The service was quick and efficient. The mechanics were able to get the maintenance completed within a hour, and as always, did a great job with the process. More

by aelvis95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Print
September 27, 2026

They didn't want to do my oil change they say the sales people tell me the wrong thing when I buy the car More

by rcarmonaroberto22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Print
September 27, 2026

True is always professional and accommodating. The dealership is great. I have bought several vehicles here. More

by hardbodydf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True Nguyen , Rob White
Print
September 26, 2026

The staff is so nice, and the service was very good. I got a car wash! More

by gloria1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Print
September 22, 2026

Oscar in service was great! I was in and out in just about an hour. More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chamagua
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Sep 23, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2026

Service was quick even without an appointment and professional and convenient. Even though it was crowded. More

by NeNe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Print
Sep 24, 2026 -

Group 1 Toyota Fort Bend responded

Hello Nene, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2026

We our 5,000 mile warranty work done today. Everyone was professional and prompt. We were there 50 minutes. More

by connie.matula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Print
Sep 23, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

September 19, 2026

I had an amazing experience and total satisfaction with the service department. Eli was very professional, patient and nice. More

by Nismo, j70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Figueroa, Joe Rosilez, Rob White
Print
Sep 22, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2026

This was by far my best service experience at a dealership! They did not try to sell me unneeded things and Matt the Service guy had great communication! It was also very quick, 4 things fixed same More

by tiffk08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT THE SERVICE GUY WAS AMAZING, Rob White
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Sep 20, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2026

Took my car in kept it for 2 days and still fix it. Bad service More

by shaunnaduvathara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Print
Sep 23, 2026 -

Group 1 Toyota Fort Bend responded

I’m sorry, but I’m unable to locate your file based on the information available in this review. Please reach out to me using the contact information below so I can better understand what happened and see how we can assist. Thank you.   Kevin Jeon Service Manager  (281)633-3422 Kjeon@group1auto.com

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