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Group 1 Toyota Fort Bend
Richmond, TX
1,825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,825 reviews
October 20, 2026
Outstanding service and communication. I really do enjoy the warm family atmosphere at Toyota in addition to the quality service let by my service agent Steve Robles. You all make it easy I really do enjoy the warm family atmosphere at Toyota in addition to the quality service let by my service agent Steve Robles. You all make it easy and efficient. More
by Mateoriggins
Employees Worked With
Steve Robles, Bibin Thomas
October 18, 2026
Jerrell Cassimere at Group 1 Toyota is a highly professional and detail-oriented service advisor. I recently brought my truck in for service, and he took care of everything, making sure all the wor professional and detail-oriented service advisor. I recently brought my truck in for service, and he took care of everything, making sure all the work was completed properly. His attention to detail and excellent customer service make him a pleasure to work with. I recommend Jerrell without reservation! More
by woodsdh
Employees Worked With
Jerrell Cassimere
October 18, 2026
Patch up work done instead of completely replacing the deformed rim of my front passenger tire. Scratch with two black bands not touch up with paint. For them it's just cosmetic, but overall appearance is deformed rim of my front passenger tire. Scratch with two black bands not touch up with paint. For them it's just cosmetic, but overall appearance is always the first impression to be criticized. Got $1000 more compensation from insurance assessment but overall best performance not executed. More
by mjkooijman14
Employees Worked With
Repair tech???/ Kevin
October 17, 2026
I normally have no issues with this dealership, but today’s wait was outrageous. Appointment time was 7:30am, got there early and after an hour and a half I received the text that the inspection had be today’s wait was outrageous. Appointment time was 7:30am, got there early and after an hour and a half I received the text that the inspection had been done and they needed approval for services, I approved and it wasn’t until one hour later that the advisor came to me to ask if I had seen and approved the services for them to proceed… turned out this whole time the keys were still on his desk (his words). I left at 11am. I know this is a busy dealership, but I don’t think they’re properly staffed for the amount of appointments they take in. I hope my next experience is better. More
by Lajoha1
Employees Worked With
Jeffrey Spears
October 15, 2026
I received today exceptional, professional and friendly service from Trieu Nguyen who took care of my damaged tires. I loved that he reminded me of my existing tire warranty which helped me to leave with t service from Trieu Nguyen who took care of my damaged tires. I loved that he reminded me of my existing tire warranty which helped me to leave with two new tires. Thank you for exceptional service every time I bring my car in. This is the first dealer I am completely satisfied from the start buying a car until the last service. I only can recommend Group 1 Toyota Ford Bend to anyone. More
by Rschnell26
Employees Worked With
Trieu Nguyen
