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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,755 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,755 reviews

August 03, 2026

All work was completed the same day and they even managed to repair a back up sensor, saving me some money. More

by howedental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
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August 03, 2026

I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services a More

by adeosun.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarado
Report | Print
August 02, 2026

Excellent service. I took my car in for the 5,000 service and only took 45 minutes. I definitely recommend Group 1 Toyota Fort Bend. More

by khalidlatif1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
August 01, 2026

Outstanding service and service advisor Eli professional advisor and good helper communication good service updates excellent More

by yrabaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Eli outstanding man, Rob White
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Aug 02, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2026

Very courteous service guys! Roy was my service guy today. He kept me very informed. More

by Mary Kay Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy in service
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Aug 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi Mary, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

July 31, 2026

As always, Group 1 Toyota Ft Bend goes above and beyond to make car shopping much less painful. This will be our 4th car in almost 20 years. 3 of them with Sharif Shatry who is the absolute best salesperso More

by Ty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharif Shatry, Rob White
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Aug 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!

July 30, 2026

Angel has always been prompt about my time constraints, but takes the time to explain everything on the recommended services. The dealership as a whole has great customer relations. More

by 2026c.e.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Aug 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2026

Today I did my oil change but the drain plug is leaking and I will have go tomorrow for fixing it. More

by abusufyanchd999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Chamagus Service Dept
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Jul 30, 2026 -

Group 1 Toyota Fort Bend responded

We're sorry to hear about your experience, and we apologize for the inconvenience. A leaking drain plug is certainly not what we expect after an oil change. Please reach out to us directly so we can get your vehicle inspected and correct the issue as quickly as possible. We appreciate you bringing this to our attention and look forward to making this right. Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

July 30, 2026

Very professional and good timing on fixing the car. I would recommend Forthbend Toyota to friends and family. More

by michaeloghobahase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell, Bibin Thomas, Rob White
Report | Print
Jul 31, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2026

Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck ou More

by mukmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy, Hao Du, Rob White
Report | Print
Jul 24, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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