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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,520 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,520 reviews

December 04, 2025

Jerrell handled my service with professionalism and integrity. Wouldn’t let any other service department handle my car More

by Don’t send me emails pls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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December 03, 2025

Excelente atención de parte del vendedor Richar muy servicial, atento, respetuoso con las necesidades del cliente siempre buscando la mejor opción al gusto del comprador More

by omarbeyuyaon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco
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December 02, 2025

I did not have a appointment but I was welcomed by a very friendly staff. The service tech who greeted me and took care of my car was professional, friendly and very helpful. More

by vziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald?
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Dec 03, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 01, 2025

The staff was friendly, knowledgeable, and helped us decide which service plan would be right for our needs and concerns. More

by Zadar7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abdul Ismail, Bibin Thomas
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Dec 02, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2025

All nice. You just can’t find my problem after 3 visits on a car I just bought in August. More

by Irma.hernandez1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Dec 03, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for the kind rating and for continuing to bring your vehicle back to us. I’m truly sorry that we haven’t been able to pinpoint the concern after several visits — I know how frustrating that can be, especially with a vehicle purchased just a few months ago. I’d really like to step in personally so we can get this resolved once and for all. If you can reach out to me directly, I’ll review your previous visits, set up a focused diagnostic appointment, and make sure we have the right technician assigned to your case from start to finish. Your trust means a lot to us, and we’re committed to earning a 5-star experience on your next visit. Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

November 30, 2025

Hao Tuan Du is a very pleasant service advisor to deal with. Look for him More

by RAV4 G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du
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Nov 30, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2025

I always receive coupons for services recommended. Also when suggestions are made for additional work to be done, they are not pushy. More

by davegrafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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Dec 02, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 28, 2025

This dealership is great very knowledgeable and worked with my budget! They have me an excellent deal on my new car! Out of all the car dealerships I visited it was evident that Group 1 was the prime opti More

by Chemiah61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DANE HEADLEY
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Nov 30, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for taking the time to leave a review for us at Group 1 Toyota Fort Bend. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2025

The guy Kevin who help me was amazing and great on the eye. Very polite and reassuring. Kept eye contact and was super respectful. Thanks kevin keep up the good work and cant wait to see you next time! More

by Balexisj9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 27, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2025

The folks were nice. Initially a bit late but did a great job of servicing the vehicle. Would go back. More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez, Jarell Cassimere
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Nov 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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