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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,807 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,807 reviews

October 03, 2026

Very quick and good communication the price if great great customer service and helpful I am so proud More

by Mirza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good communication, Bibin Thomas
October 03, 2026

Good shop, lots of happy customers, and im a new one. Like arnold says….. I’ll be back! More

by Tejas Ronin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr cool
October 03, 2026

Everything was great until checkout for my vehicle service. Then all of a sudden the price was different. It was adjusted after I pointed out the discrepancy. But it should have been right the firs More

by Arsee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Taylor
October 02, 2026

Usually I have good service here from Tariq, BUT today Matthew Dominguez checked me in and I had the worst experience a man can have for a simple tire change! I'm doing everything I can to not drop a bunc More

by ed-mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Dominguez
October 02, 2026

Polite and helpful. Describes what my car have issues and how it can be solved. More

by jawedbhojani07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen, Bibin Thomas
September 29, 2026

Excelente servicio la persona que me atendió fue muy amable, y el servicio fue rápido More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cambio de aceite
Sep 30, 2026 -

Group 1 Toyota Fort Bend responded

Hola, Edgar: nos alegra mucho haberle brindado una experiencia tan positiva. Por favor, no dude en contactarnos si hay algo más que podamos hacer por usted.

September 27, 2026

The service was quick and efficient. The mechanics were able to get the maintenance completed within a hour, and as always, did a great job with the process. More

by aelvis95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2026

They didn't want to do my oil change they say the sales people tell me the wrong thing when I buy the car More

by rcarmonaroberto22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

We’re sorry to hear about your experience. Unfortunately, I was unable to locate your service records based on the information provided. Please reach out to me directly using the contact information below so I can better understand what happened and address your concerns. I look forward to hearing from you. Thank you. Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

September 27, 2026

True is always professional and accommodating. The dealership is great. I have bought several vehicles here. More

by hardbodydf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True Nguyen , Rob White
Oct 03, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2026

The staff is so nice, and the service was very good. I got a car wash! More

by gloria1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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