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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,713 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,713 reviews

June 03, 2026

The overall service provided isn't up to the mark due to couple of reasons that I can express if someone reach out to me. More

by Arshad Mahmood
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 03, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback, Arshad. We're sorry to hear that your recent experience did not meet your expectations. We would appreciate the opportunity to learn more about the concerns you encountered so we can address them properly and work toward a resolution. Please reach out to me directly at your convenience, or provide your contact information, and I will personally follow up with you. Your feedback is important to us, and we hope to have the opportunity to regain your confidence in our team. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

May 31, 2026

Customer service is very hood sbd knowledgeable. Also within time service was done. I recommended for toyota riders for good customer service More

by shiwanikkt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2026

They took care of me. They had a great customer service and they did wonderful with time. More

by kiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Jun 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 30, 2026

2016 Toyota RAV4 last over 10 yrs…. good product and good customer service team. My family enjoy it and are very friendly More

by dennis_vacek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 02, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 30, 2026

Service is too slow, took them 4 hrs to replace a battery and they broke the old battery trying to get the terminal off, they make me pay additional $100 for a new terminal, which in average cost $30. I am v More

by rudmoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 03, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. We sincerely apologize for the frustration surrounding your recent visit. While battery replacements are typically straightforward, there are occasions where corrosion or seized battery terminals can create additional challenges during removal. If a terminal is damaged and requires replacement, we understand the importance of clearly communicating the situation and associated costs before proceeding. We are sorry to hear that the length of your visit and the overall experience did not meet your expectations. We'd appreciate the opportunity to review your repair order and discuss your concerns further. Please reach out to me directly so we can better understand what occurred and work toward a resolution. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

May 29, 2026

Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch. More

by Mlwilliams60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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May 30, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2026

The service was great. In and out in less than an hour. Told me what was right and what needed attention. More

by lolancast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Report | Print
May 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2026

People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True
Report | Print
May 27, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback, Kevin. We’re glad to hear you had a positive experience with our team and communication throughout your visit. We do understand your concern regarding the TPMS programming charge. The service does require specialized equipment and technician time to properly register and calibrate the system to your vehicle. We appreciate your honest feedback and your business, and we hope to have the opportunity to assist you again in the future. Thank you Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

May 21, 2026

I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston More

by rosiealmeida8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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May 23, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. We’re glad to hear you were pleased with your overall experience. We apologize that your vehicle was not fully charged at delivery, as we understand how inconvenient that can be for travel. Your comments will be shared with our team to improve the delivery experience moving forward.

May 19, 2026

The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.! More

by Xiao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell
Report | Print
May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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