Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,545 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,545 reviews

December 24, 2025

Although it took all day, I'm happy with the results, my "Baby" runs great. More

by anwdove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
December 24, 2025

It has great service. There were people to greet and listen to what I wanted done with my vehicle. More

by anil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
December 24, 2025

Excellent handling both car and the owner, maintenance complets but owner's entertainment is not. More

by dr.tasneem54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
December 24, 2025

Very professional and friendly in the same time, a lot of coupons are available making the service cheaper than outside shops which is amazing. More

by Iyad Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony zummo
Report | Print
Dec 24, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2025

I love my new car purchased at Group 1 Toyota Fort Bend! My Salesman, Victor Emebo was readily available when needed and very knowledgeable when I had questions. More

by D Wilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Emebo, Bibin Thomas
Report | Print
December 23, 2025

The service technicians are thorough in getting your vehicle reviewed for road readiness. The technicians take time to discuss and answer question and concerns. I value the care provided for each cust More

by patsy.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Dec 24, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

Very knowledgeable and excellent service over all. Except too much wait time to finish the job. More

by Ketan Thakkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mate
Report | Print
December 23, 2025

Dealership is clean. Appreciate that. Also, the staff is very welcoming. Has a nice waiting area while your vehicle is being serviced. More

by Pablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Report | Print
December 22, 2025

It was very frustrating and disappointing dealing with the dealer for the first time. Bait and switch, they sold me a Rims and Wheels warranty policy that doesn’t cover my Rims. The maintenance and financ More

by Asaafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tariq
Report | Print
Dec 23, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about your frustration and disappointment with your experience. Transparency and clear communication are extremely important to us, and we regret that this was not your perception during your visit. We want to clarify that certain protection plans and warranties have specific coverages and limitations, and our goal is always to fully explain those details up front so customers can make informed decisions. If a situation like this were to arise and coverage applied, we would absolutely work to address and resolve it for you. We value your business and would appreciate the opportunity to review this further and discuss your experience in more detail. Please feel free to reach out to us directly so we can better understand what occurred and see how we may assist. Thank you again for your feedback. Rudy Albarran 281-633-3324 Service Director Sterling McCall Toyota Fort Bend RAlbarran@Group1Auto.com

Dec 24, 2025 -

Asaafin responded

Well, if these plans and protection warranty, not aligned with my vehicle that I purchased from you then your sales team or Financing team have shouldn’t sold it to me in the first place if you guys care and believe clear communication is very important to you. Your finance manager was clearly saying it’s not in our control ( to me It means you can’t stop your finance agent from doing that) so it’s a big transparency issue!!!

December 22, 2025

I was disappointed in the service today from Toyota. Is very unusual but it took four and a half hours to do an oil change, rotate the tires, and change two filters. I think this was excessive and not l More

by pagwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, service tech, Bibin Thomas
Report | Print
Dec 24, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback. I personally spoke with you regarding your visit, and we both acknowledged that the day you were in we were experiencing extraordinarily high service volume due to the holiday season. While this helped explain the extended wait, we also agreed that this is not our normal level of service and does not reflect the experience we strive to provide. I appreciate you allowing us the opportunity to address your concerns directly, and I’m glad we were able to discuss the situation together. Your feedback is valuable, and we are taking steps to ensure smoother service flow moving forward, even during peak periods. Thank you again for your continued trust, and we look forward to providing you with the level of service you’ve come to expect on your next visit. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

1
2
...
155