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Group 1 Toyota Fort Bend
Richmond, TX
1,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,844 reviews
November 06, 2026
We had just bought a new used car and wanted to make sure the maintenance on it was all caught up. Mr.Jeff Spears was super helpful and kind during the process, ensuring we got all the necessary aspects of t the maintenance on it was all caught up. Mr.Jeff Spears was super helpful and kind during the process, ensuring we got all the necessary aspects of the car checked out and replaced as needed. It was really nice to talk to him and we would definitely recommend having him as a service advisor in the future! More
by Kylie
Employees Worked With
Jeff Spears
November 05, 2026
Jay is an excellent service center representative. He is always very thorough and friendly, as well as knowledgeable of any service related questions I have. He is always very thorough and friendly, as well as knowledgeable of any service related questions I have. More
by RoseRichRaised
Employees Worked With
Jaime Gonzalez
November 04, 2026
The dealership was extremely busy, and the time spent was acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas and how to read people. Group 1 has a fantastic inventory of used Toyotas in great condition. I probably should have test drove a few more! Maybe next time I visit. Toyota; the greatest car company in the world! More
by ilivelife
Employees Worked With
Robert Denero, Bibin Thomas, Jason Jason
November 03, 2026
I set up an AI appointment for a $17. 76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile s 76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile service that cost over 100 bucks and also didn’t have the parts to fix the recall. I am done with group one Toyota and plan on trading in my Toyota for Ford. More
by Pchumchal
Employees Worked With
Roy Becerra
October 30, 2026
Ryan was the young who assisted me today. I came in early in the morning for oil change and have my brakes checked. He explained in detail why my brakes needed work and also my radiator hoses I came in early in the morning for oil change and have my brakes checked. He explained in detail why my brakes needed work and also my radiator hoses needed replacing. He was very efficient and thorough throughout the whole process. I was able to have a rental car to go take care of my errands. I was called right away when my car was ready for pick up. More
by ronnie77036
Employees Worked With
Ester with car rental
October 29, 2026
Service wrtee was a great guy, but the technician did shotty work and lied about it, got caught in the lie. I have zero trust in this shop. I would Not recommend. No integrity per my experience. shotty work and lied about it, got caught in the lie. I have zero trust in this shop. I would Not recommend. No integrity per my experience. More
by laura123
Employees Worked With
Kevin Avila, Steven Robles
