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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,726 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,726 reviews

June 17, 2026

I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase. More

by Rocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao and Chase
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June 17, 2026

Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well More

by bilal30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luice Hernandez , Bibin Thomas, Rob White
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June 15, 2026

It was quick service and the person that worked with me was very helpful and the free coffee water and snacks are great 👍 More

by ogeblawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2026

Everyone is friendly and always ready to help. I also appreciate the Uber service. I like the video of my inspection More

by bmhill86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thun da
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Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2026

Advisor Matt was very helpful, patient, knowledgeable, responsible and took care of the seniors really good. I appreciated his excellent service. More

by superwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dominguez
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Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2026

We have patronized and Benn very pleased with Group 1 Toyota Fort Bend for years. But today I took my 2019 Toyota Highlander in w/coupon for a $49 oil change, free tire rotation and yrly. inspection for More

by Droop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, service tech, at Group1 Toyota, 20465 Southwest Freeway, Sugar Land, TX
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Jun 13, 2026 -

Group 1 Toyota Fort Bend responded

Hi Judy, we apologize for the confusion and inconvenience. Please know that we take great pride in providing our customers with exceptional service and we are truly sorry for the mistake. We will make sure to address this with our team and ensure that it doesn't happen again. Thank you for your continued patronage and support. We look forward to seeing you again soon.

June 10, 2026

World class service from Anthony. Service was great and my experience was amazing. They make bringing your vehicle in a no hassle no stress experience. More

by codyharrington.ak
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 11, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2026

Having my Rav4 inspected for the first time was a decent experience that didn't take too long. Everyone was friendly and helpful. The only than that could have improved the visit would have been free snack More

by Matt88andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Jun 10, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for choosing our company to inspect your Rav4! We are glad to hear that our team was friendly and helpful during your visit. We'll definitely take your suggestion for free snacks into consideration for future visits. See you next time!

June 09, 2026

Dropped my Tacoma off fur service and an oil change. Service was fast, staff was helpful More

by sburton1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel , Bibin Thomas
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Jun 10, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2026

Jerrell was my service advisor and told me to use Sunbit it was an easy and smooth process to get my oil change done. Please go see the service team at group 1 Toyota FortBend for all your service needs! More

by KASHMONEYYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassimere
Report | Print
Jun 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

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