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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,731 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,731 reviews

June 28, 2026

They can’t even give me a car rental after I have been taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not More

by Letsplaysoccer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
June 26, 2026

Was greeted with a friendly smile and what I needed. Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and More

by David Dowd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Report | Print
Jun 27, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 23, 2026

This location has improved its service to customers lately. I recommend Tariq Jilani who is excellent service advisor. More

by altaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Jun 24, 2026 -

Group 1 Toyota Fort Bend responded

Hi Altaf, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2026

Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me More

by jrmullins25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2026

Great service. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it. More

by Colleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan was very helpful and professional. , Bibin Thomas, Rob White
Report | Print
Jun 20, 2026 -

Group 1 Toyota Fort Bend responded

Hi Colleen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2026

I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase. More

by Rocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao and Chase
Report | Print
Jun 19, 2026 -

Group 1 Toyota Fort Bend responded

Rocco, we are so happy to read such a great review about Group 1 Toyota Fort Bend! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2026

Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well More

by bilal30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luice Hernandez , Bibin Thomas, Rob White
Report | Print
Jun 19, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

June 15, 2026

It was quick service and the person that worked with me was very helpful and the free coffee water and snacks are great 👍 More

by ogeblawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2026

Everyone is friendly and always ready to help. I also appreciate the Uber service. I like the video of my inspection More

by bmhill86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thun da
Report | Print
Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2026

Advisor Matt was very helpful, patient, knowledgeable, responsible and took care of the seniors really good. I appreciated his excellent service. More

by superwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dominguez
Report | Print
Jun 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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