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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,804 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,804 reviews

October 02, 2026

Usually I have good service here from Tariq, BUT today Matthew Dominguez checked me in and I had the worst experience a man can have for a simple tire change! I'm doing everything I can to not drop a bunc More

by ed-mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Dominguez
Print
October 02, 2026

Polite and helpful. Describes what my car have issues and how it can be solved. More

by jawedbhojani07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen, Bibin Thomas
Print
September 29, 2026

Excelente servicio la persona que me atendió fue muy amable, y el servicio fue rápido More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cambio de aceite
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Sep 30, 2026 -

Group 1 Toyota Fort Bend responded

Hola, Edgar: nos alegra mucho haberle brindado una experiencia tan positiva. Por favor, no dude en contactarnos si hay algo más que podamos hacer por usted.

September 27, 2026

The service was quick and efficient. The mechanics were able to get the maintenance completed within a hour, and as always, did a great job with the process. More

by aelvis95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2026

They didn't want to do my oil change they say the sales people tell me the wrong thing when I buy the car More

by rcarmonaroberto22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Print
Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

We’re sorry to hear about your experience. Unfortunately, I was unable to locate your service records based on the information provided. Please reach out to me directly using the contact information below so I can better understand what happened and address your concerns. I look forward to hearing from you. Thank you. Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

September 27, 2026

True is always professional and accommodating. The dealership is great. I have bought several vehicles here. More

by hardbodydf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True Nguyen , Rob White
Print
September 26, 2026

The staff is so nice, and the service was very good. I got a car wash! More

by gloria1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Print
Sep 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 22, 2026

Oscar in service was great! I was in and out in just about an hour. More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chamagua
Print
Sep 23, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2026

Service was quick even without an appointment and professional and convenient. Even though it was crowded. More

by NeNe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Print
Sep 24, 2026 -

Group 1 Toyota Fort Bend responded

Hello Nene, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2026

We our 5,000 mile warranty work done today. Everyone was professional and prompt. We were there 50 minutes. More

by connie.matula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Print
Sep 23, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

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