Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Toyota Fort Bend
Richmond, TX
1,842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,842 reviews
November 04, 2026
The dealership was extremely busy, and the time spent was acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas and how to read people. Group 1 has a fantastic inventory of used Toyotas in great condition. I probably should have test drove a few more! Maybe next time I visit. Toyota; the greatest car company in the world! More
by ilivelife
Employees Worked With
Robert Denero, Bibin Thomas, Jason Jason
November 03, 2026
I set up an AI appointment for a $17. 76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile s 76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile service that cost over 100 bucks and also didn’t have the parts to fix the recall. I am done with group one Toyota and plan on trading in my Toyota for Ford. More
by Pchumchal
Employees Worked With
Roy Becerra
October 30, 2026
Ryan was the young who assisted me today. I came in early in the morning for oil change and have my brakes checked. He explained in detail why my brakes needed work and also my radiator hoses I came in early in the morning for oil change and have my brakes checked. He explained in detail why my brakes needed work and also my radiator hoses needed replacing. He was very efficient and thorough throughout the whole process. I was able to have a rental car to go take care of my errands. I was called right away when my car was ready for pick up. More
by ronnie77036
Employees Worked With
Ester with car rental
October 29, 2026
Service wrtee was a great guy, but the technician did shotty work and lied about it, got caught in the lie. I have zero trust in this shop. I would Not recommend. No integrity per my experience. shotty work and lied about it, got caught in the lie. I have zero trust in this shop. I would Not recommend. No integrity per my experience. More
by laura123
Employees Worked With
Kevin Avila, Steven Robles
October 29, 2026
Total experience was excellent! The inventory provided several excellent choices, my salesman was knowledgeable and professional, and the sales manager was as good as they come. D The inventory provided several excellent choices, my salesman was knowledgeable and professional, and the sales manager was as good as they come. Doesn’t get much easier, with the dealership having exactly what I wanted and the sales team quickly getting to the price I was comfortable paying! More
by Brad
Employees Worked With
Buna (my salesman) was very good.
