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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,711 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,711 reviews

May 30, 2026

They took care of me. They had a great customer service and they did wonderful with time. More

by kiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
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May 30, 2026

2016 Toyota RAV4 last over 10 yrs…. good product and good customer service team. My family enjoy it and are very friendly More

by dennis_vacek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
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May 30, 2026

Service is too slow, took them 4 hrs to replace a battery and they broke the old battery trying to get the terminal off, they make me pay additional $100 for a new terminal, which in average cost $30. I am v More

by rudmoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Report | Print
May 29, 2026

Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch. More

by Mlwilliams60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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May 30, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2026

The service was great. In and out in less than an hour. Told me what was right and what needed attention. More

by lolancast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
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May 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2026

People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True
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May 27, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback, Kevin. We’re glad to hear you had a positive experience with our team and communication throughout your visit. We do understand your concern regarding the TPMS programming charge. The service does require specialized equipment and technician time to properly register and calibrate the system to your vehicle. We appreciate your honest feedback and your business, and we hope to have the opportunity to assist you again in the future. Thank you Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

May 21, 2026

I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston More

by rosiealmeida8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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May 23, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. We’re glad to hear you were pleased with your overall experience. We apologize that your vehicle was not fully charged at delivery, as we understand how inconvenient that can be for travel. Your comments will be shared with our team to improve the delivery experience moving forward.

May 19, 2026

The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.! More

by Xiao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2026

They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous. More

by 240sxforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are so happy to read such a great review about Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

May 17, 2026

Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today More

by Harikamudunuri81
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales , Bibin Thomas, Rob White
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

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