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Group 1 Toyota Fort Bend
Richmond, TX
1,732 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 30, 2026
I brought my vehicle in for a transmission issue. They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overal They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overall ride smoother but still have the transmission issue. They also told me at this visit for a transmission issue that I needed lower control arms. I approved that but then, they gave my truck back to me that was incredibly out of alignment and was horrible to drive and I didn’t have any steering issues when I brung it in for service. I brought it back and they couldn’t figure it out and said I would need to take to to an off-road shop for that as well and get adjustable upper control arms. So… while I brought it to the other shop for the driveshaft spacer, I also told them what they said about the alignment. Turns out the upper control arm ball joints were bad and this is why they couldn’t align it. This could have been diagnosed and fixed there at Toyota the entire time….. and I still have my transmission issue. More
by Christian.linderman95
Employees Worked With
Oscar
June 28, 2026
They can’t even give me a car rental after I have been taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not approve anything. Bad service! Avoid it at all cost More
by Letsplaysoccer
Employees Worked With
Luis
June 26, 2026
Was greeted with a friendly smile and what I needed. Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and overall experience. Very professional. More
by David Dowd
Employees Worked With
Anthony Torres
June 21, 2026
Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me to James Kim. They were all helpful. I will continue to have my cars serviced at Group 1 in Richmond. I purchased my last Avalon there and will probably buy my next vehicle there. More
by jrmullins25
Employees Worked With
Bibin Thomas, Rob White
June 19, 2026
Great service. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it. More
by Colleen
Employees Worked With
Ryan was very helpful and professional. , Bibin Thomas, Rob White
June 17, 2026
I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase. Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase. More
by Rocco
Employees Worked With
Hao and Chase
June 17, 2026
Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well knowledgeable person definitely I will come again and send some of my family as well More
by bilal30
Employees Worked With
Luice Hernandez , Bibin Thomas, Rob White
