Group 1 Toyota Fort Bend

My battery needed a replacement and my warranty covered that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very h that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very helpful. I definitely recommend him as an advisor. More

I made an appointment online with the dealership texting setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian gu setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian guy with glasses and a short haircut) rudely told me no. Said thats not how it works or whatever and that my coupon cant be used. I politely told him and showed him my email and text messages saying that the dealership said yes and it was okay. He rudely said no blah blah blah and walked off. I literally had to pull off and call the dealership. I luckily talked to a really nice lady named Marlen Escalante or something like that. She helped me out and took initiative and made my experience turn around!! Thank you so much Marlen!! Ive been booking my appointments the same way i always do, from that text message system. She took great care of my vehicle and walked me through everything and got my oil change done so quick! As someone who works as a manager at a restaurant, whenever a guest has some sort of coupon or whatever I. HONOR. IT. Unless its crazy expired or something but mine was literally okay to use. According to the manager, Marlen, and whoever i was talking too on the messages. That dude needs to reread his core values on the wall and be nicer. If you dont know the answer, get someone higher up. You not a manager… drove 40 mins to be told no, than another 20 to solve the non-existent problem. Thank you Marlen you are amazing!!!! I appreciate you!!! More

All work was completed the same day and they even managed to repair a back up sensor, saving me some money. to repair a back up sensor, saving me some money. More

I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services a My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services and allowed me make my decision. I will continue to work with this service center. More