Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,512 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,512 reviews

November 26, 2025

The guy Kevin who help me was amazing and great on the eye. Very polite and reassuring. Kept eye contact and was super respectful. Thanks kevin keep up the good work and cant wait to see you next time! More

by Balexisj9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
November 26, 2025

The folks were nice. Initially a bit late but did a great job of servicing the vehicle. Would go back. More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez, Jarell Cassimere
Report | Print
November 25, 2025

I am completely satisfied with the service done on my car and customer service was great! I was able to save money and complete all the work needed on my vehicle. I am happy i was able to save money and use More

by Yaneli.rojas1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Report | Print
Nov 26, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2025

Very nice. People are friendly and very helpful. Keep you posted on your vehicle at all times More

by cindyjansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Nov 24, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

November 23, 2025

Feel like this is a honest dealership. They do the work that's supposed to be done to your vehicle. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Lutz, Bibin Thomas
Report | Print
Nov 24, 2025 -

Group 1 Toyota Fort Bend responded

Hello Mark, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2025

Roy bacrera takes good care of his customers, been going to same place since 2015, they are not rip offs, they recommend the service that’s needs to be done and also try hard to not over charge Is my view More

by sukie1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy bacrera
Report | Print
Nov 19, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Roy here at Group 1 Toyota Fort Bend! We can't wait to see you again, have a great day.

November 19, 2025

Great experience. This is my second Tundra from this dealership. Great people. I’m completely happy. More

by Ryan.ohara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Nov 20, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 19, 2025

Car under warranty and there is problem in the brake not fixed the car under 5000 miles More

by maamoon_alkhateb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The
Report | Print
Nov 22, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback. I’m sorry to hear that your brake concern was not fully resolved during your visit, especially with the vehicle being under 5,000 miles. I understand how frustrating it is to have an unresolved issue on a newer vehicle, and I appreciate you bringing this to our attention. I would like the chance to personally review what was done and determine the best next step to get this corrected under warranty. When you have a moment, please reach out to me directly so I can look into your repair history and make sure we get this addressed properly.   Rudy Albarran 281-633-3324 Service Director Sterling McCall Toyota Fort Bend RAlbarran@Group1Auto.com

November 18, 2025

Fast and friendly service. Timely update of the service status. Courteous staff. Facility is nice and cleN More

by S Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Nov 19, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 17, 2025

Excellent experience. Friendly professional service and wait time was great. Will definitely bring my car back for service in the future. More

by Iberezow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Nov 19, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
152