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Group 1 Toyota Fort Bend
Richmond, TX
1,790 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 15, 2026
Poor Commiunication: I came for a maintenance appointment on Tuesday when there was no traffic. My provider was Tariq J. He communicated to me that he was gonna go for lunch. And he was gonna han appointment on Tuesday when there was no traffic. My provider was Tariq J. He communicated to me that he was gonna go for lunch. And he was gonna hand the job off to another coworker. He said the job was gonna take an 1 hour max looking at the low traffic. I asked about the complimentary shuttle, he said for short job like this it wouldn't be given. Quite misleading in my opinion as nothing mentioned that when booking an appointment. Later on, after an hour has passed, still no one has called me. I go up to a worker, and he tells me that your provider is out at lunch and he not updated your tracker. They are about to pull up the car. I am l like perfect! Its been 15 minutes and no one comes up. I go to the cashier and ask about my car, and just any fyi, by this Tariq J. has come back from lunch. I find out the guy he gave the job to forgot about it. The car was waiting outside ready to go and nobody called me. As I meet with Tariq J. and he apologizes for what happened, he tells he will make it up but then said I shouldn't come at that time as people go to lunch at that time. If that is the case, why did yall create a slot for someone to come at that time(12:00 PM)? I hope the next time, someone comes by, whoever the provider will be, is available to do the job and be present the entire time, and that they dont put the blame on the customer who came at that time because first it was available but secondly that was the time that the customer was available. Tariq J. was nice and respectful, but I hope next time you are diligent with your customer and not put the blame on the customer for something they had no control over. More
by omermohi96
Employees Worked With
Tariq Jilani
September 14, 2026
Everyone was very concerned cordial, True Nguyen was amazing, the rental counter was extremely helpful as I was about to rent a car, she took the time to check to if my car was near complete and it was. amazing, the rental counter was extremely helpful as I was about to rent a car, she took the time to check to if my car was near complete and it was. However, the courtesy refreshment counter the lady was a rude, I requested a bag of chips and she never acknowledged my request. But overall “Great”. More
by Linda Berry
Employees Worked With
True Nguyen
September 10, 2026
Price was a little steep for just a tire rotation. I understand there is also a general inspection, but still on the high side. I understand there is also a general inspection, but still on the high side. More
by Paulo Pereira
Employees Worked With
Do not remember the service tech that helped me
September 06, 2026
Terrible service experience and complete lack of communication at Group 1 Toyota Fort Bend. While the advisor was friendly during check-in, there was zero follow-up afterward. I waited 3.5 hours wit communication at Group 1 Toyota Fort Bend. While the advisor was friendly during check-in, there was zero follow-up afterward. I waited 3.5 hours without receiving a single update or text message, only to discover my car had already been ready after I went to ask around myself. When paying, I purchased the $149 maintenance plan (which covers 3 oil changes and 3 tire rotations), but they tried to charge me separately for the tire rotation on top of the plan cost. The most concerning part was checking my receipt at home: the invoice indicates 0W-8 oil was used on my 2025 Corolla Hybrid instead of the correct oil spec. Poor communication, billing errors, and negligence regarding vehicle maintenance. More
by Myckellortiz
Employees Worked With
Reynaldo Labra
September 06, 2026
Great dealership too get service work done at. Friendly service and they keep you up to date on your status. Eli was a great advisor!! Highly highly prefer this location over the other location o Friendly service and they keep you up to date on your status. Eli was a great advisor!! Highly highly prefer this location over the other location on 59 near Gessner!!! Less people, less wait time, better organized all around. They even have complimentary snacks while you wait. More
by Ray
Employees Worked With
Eli was my service advisor
