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Group 1 Toyota Fort Bend
Richmond, TX
1,737 Reviews
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June 30, 2026
I got an email from Group 1 Toyota Fort Bend: "Recommended Services (OTHER) : during the process of bleeding the coolant system, noticed a harsh chirping noise coming from the belt tensioner and "Recommended Services (OTHER) : during the process of bleeding the coolant system, noticed a harsh chirping noise coming from the belt tensioner and the idler pulleys. recommend replacing all idler pulleys and belt tensioner along with a new belt and water pump" I knew that the water pump had been changed by the previous owner just 3K miles ago. I took it back and asked the service advisor Angel Montalvo to confirm that the water pump, pulleys and belt tensioner were not changed by the previous owner as reported to me (via CarFax). The response I got back was "Verified all parts are working properly." and that I needed to Evacuate and Recharge the AC system and AC System Cleaning. I later learned that an A/C evacuation and recharge be done should only be performed if: The A/C no longer cools properly. The system has been opened for repairs (compressor, condenser, evaporator, hoses, etc.). Refrigerant has leaked out and the leak has been repaired. Moisture or contamination has entered the system. Simply recovering and refilling refrigerant as preventive maintenance is NOT recommended. In fact, if the system is cooling well, opening it unnecessarily introduces the possibility of contamination or leaks. What about "A/C System Cleaning"? Many shops sell services that include: Evaporator disinfectant/foam treatment Mold and odor removal Vent cleaning These are only worthwhile if you have: Musty odors from the vents Visible mold Reduced airflow caused by debris on the evaporator Otherwise, Toyota does not list this as routine maintenance. I asked to speak to the service advisor Angel Montalvo but he was not available. The new service advisor could not determine whether the parts were new or original. I feel that the Service Advisor Angel Montalvo is selling un-necessary services. I feel like I was "Taken" by Service Advisor Angel Montalvo and his technician. I will be more careful of the Group 1 Toyota Fort Bend service department in the future. More
by 72.trots.minds
Employees Worked With
Angel Montalvo
June 30, 2026
I brought my vehicle in for a transmission issue. They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overal They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overall ride smoother but still have the transmission issue. They also told me at this visit for a transmission issue that I needed lower control arms. I approved that but then, they gave my truck back to me that was incredibly out of alignment and was horrible to drive and I didn’t have any steering issues when I brung it in for service. I brought it back and they couldn’t figure it out and said I would need to take to to an off-road shop for that as well and get adjustable upper control arms. So… while I brought it to the other shop for the driveshaft spacer, I also told them what they said about the alignment. Turns out the upper control arm ball joints were bad and this is why they couldn’t align it. This could have been diagnosed and fixed there at Toyota the entire time….. and I still have my transmission issue. More
by Christian.linderman95
Employees Worked With
Oscar
June 28, 2026
They can’t even give me a car rental after I have been taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not approve anything. Bad service! Avoid it at all cost More
by Letsplaysoccer
Employees Worked With
Luis
June 26, 2026
Was greeted with a friendly smile and what I needed. Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and overall experience. Very professional. More
by David Dowd
Employees Worked With
Anthony Torres
June 21, 2026
Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me to James Kim. They were all helpful. I will continue to have my cars serviced at Group 1 in Richmond. I purchased my last Avalon there and will probably buy my next vehicle there. More
by jrmullins25
Employees Worked With
Bibin Thomas, Rob White
