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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,750 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,750 reviews

July 31, 2026

Yesterday I did oil change but at evening I noticed that oil was leaking from the engine. To day I again brought my car to the Service Advisor namely Oscar Chamagua but he and his manager says that you need More

by abusufyanchd999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Chamagua service department
Report | Print
July 30, 2026

Angel has always been prompt about my time constraints, but takes the time to explain everything on the recommended services. The dealership as a whole has great customer relations. More

by 2026c.e.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
July 30, 2026

Today I did my oil change but the drain plug is leaking and I will have go tomorrow for fixing it. More

by abusufyanchd999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Chamagus Service Dept
Report | Print
Jul 30, 2026 -

Group 1 Toyota Fort Bend responded

We're sorry to hear about your experience, and we apologize for the inconvenience. A leaking drain plug is certainly not what we expect after an oil change. Please reach out to us directly so we can get your vehicle inspected and correct the issue as quickly as possible. We appreciate you bringing this to our attention and look forward to making this right. Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

July 30, 2026

Very professional and good timing on fixing the car. I would recommend Forthbend Toyota to friends and family. More

by michaeloghobahase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell, Bibin Thomas, Rob White
Report | Print
Jul 31, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2026

Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck ou More

by mukmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy, Hao Du, Rob White
Report | Print
Jul 24, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 22, 2026

Great service nice arrangement for refreshments while we wait please send me oil change coupons in the future More

by mmshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
July 21, 2026

I would like them to show me next time the deposits they cleaned out of my fuel injectors since it was cleaned. More

by zjsocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin A.
Report | Print
July 20, 2026

Every one is so nice at Fort Bend Toyota. It is a pleasure to go there to get your car repaired. More

by alisonmwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 20, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2026

Great staff & customer service! ! Jerrell C. helped solve my car issue fast again 👍. I been going to this dealer for awhile now & I’m very impressed with the way they take care of m More

by Jenn S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassimere, Rob White
Report | Print
Jul 15, 2026 -

Group 1 Toyota Fort Bend responded

Hello Jenn, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 11, 2026

Went in for an oil change and had an excellent experience. The staff was incredible — friendly, professional, and attentive. My service was finished under the estimated time, which I really apprec More

by yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen Escalante
Report | Print
Jul 12, 2026 -

Group 1 Toyota Fort Bend responded

Hi Yesenia, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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