Back

Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,588 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,588 reviews

January 31, 2026

Kevin was very nice, courteous and professional! I would deal with him in the future. More

by seanmoore794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Velazquez
January 31, 2026

I arrived late in the afternoon and was afraid I might not be able to get my oil changed. However, Aiden took care of me and l was on my way home in less than 90 min. More

by RedRobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
January 31, 2026

Gus helped me out great, and the valet DIDN'T move my seat. I'm extremely happy. Folks usually move the seat. Just NOT moving it is incredible. It REALLY goes a long way. Thank you. More

by BrettV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
January 31, 2026

Good service and good coffee. Service advisor (Eli) is polite and knowledgeable which difficult to find nowadays. More

by renmonreal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli, Ana
January 31, 2026

Richard and Alex were excellent. The effort they put into this deal was incredible. Helped me get an approval and the numbers that I was looking for. The best experience in a dealers More

by Nelson Jaramillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco
Feb 01, 2026 -

Group 1 Toyota Fort Bend responded

Nelson, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! Thanks again for the recommendation, and have an amazing day!

January 29, 2026

I’m very impressed with the service I received today! My advisor Steven Robles was very easy to work with. I highly recommend Group 1 Toyota Fort Bend More

by eiteman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Jan 31, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 28, 2026

My appointment was at 5:30. I had to wait 25 min for the service advisor to come. He didn’t apologize. Also they didnot reset the maintenance alert nor changed the next service More

by mohtashim.haq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 30, 2026 -

Group 1 Toyota Fort Bend responded

We’re very sorry this was your experience — this is not the level of service we expect or want any guest to have.. Please call us directly so we can review this with you and make things right. We appreciate the feedback and the opportunity to improve. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

January 26, 2026

Everyone at Group 1 Toyota Fort Bend was very helpful in our search for a reliable used car in our budget. Ahmed Othman was the salesman who helped us and he was great about sticking to the budget we set wh More

by valeriestw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Othman, Bibin Thomas
Jan 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Thank you, and have a fantastic day!

January 25, 2026

Great courteous 5 star service! I will give them a two thumbs up. Keep up the good work. 👍👍 More

by hill2be
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jan 26, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2026

Great customer service. They have a friendly and amenable staff, are informative and not pushy. More

by minnette
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 21, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

1
...