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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,279 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,279 reviews

May 14, 2025

First time buying a used car from the dealer. Going to Different Toyota Dealerships where they show a specific car in stock that I was interested in and told that they have it in stock But seco More

by P.Espadin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik
May 17, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

The service dept with my service advisor Anthony was nice and kind person. Who explain me how to reset the CarPlay which I was experiencing. Plus he took care of a very small leak in my rear tire. But when I More

by qulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
May 16, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Qulli, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. General Manager solszewski@advantagecars.com

May 12, 2025

Convenient location and relatively quick service. The waiting area is clean and comfortable. The representative was friendly and very helpful. More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
May 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2025

I waited 3 hours for an oil change, tire rotation and cabin air filter. The rep gave me a lot of wrong information. I got the truck back with no wiper fluid in it. and I am not sure if they actually repl More

by Wjazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
May 12, 2025 -

Wjazi responded

I waited 3 hours for an oil change, tire rotation and cabin air filter. The rep gave me a lot of wrong information. I got the truck back with no wiper fluid in it and I am not sure if they actually replaced the filters. Worst yet, the porter handed me the keys and pointed me to go get the truck which was parked outside.

May 11, 2025

Nice courteous people. You will like their services and their important advices towards future sevices More

by Eliasammar012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony, Bibin Thomas
May 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

All these stars are for Anthony Coca. He is the best service advisor that I have ever encountered. He went above and beyond getting my warranty claim approved and my car serviced. I was a More

by us1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
May 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 10, 2025

Nice customer service. . even i was late in time they complete the task and save my time.👍 More

by Jijijosef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliosal
May 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 09, 2025

Regular service cost is okay. Too expensive for any kind of repairs. Some referal works recommended are no necessary. More

by Ketan Thakkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
May 10, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

May 09, 2025

They have complimentary wash but never once told me about it, i asked and then they said only if you ask More

by Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Various person
May 14, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

May 08, 2025

Toyota Fort Bend is my go-to dealership. Time after time they have accommodated me, showed reliability and excellent customer service. More

by Aby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jeon
May 09, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.