Back

Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,490 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,490 reviews

November 02, 2025

I recently leased a car from Fraz at Toyota, and I can confidently say it was the best car-buying experience I’ve ever had. From start to finish, Fraz was exceptionally helpful, polite, and straightforwar More

by Manishsr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz
November 02, 2025

Great service and everything was performed with precision and detail. Waiting area was nice and stacked with coffee while waiting for vehicle to be serviced. More

by rljalp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Aubrey, Gus
Nov 03, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2025

Cannot trust this dealership when it comes to maintenance. It took 2 hours to change the oil on my 4Runner when I had a 7am appointment. The earliest appointment they offer. When they sent me a r More

by 4runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Nov 04, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for bringing this to our attention. I’m very sorry for the inconsistent inspection results and the extended wait during your visit. That’s not the experience we want for our guests. I’d appreciate the opportunity to personally review your vehicle’s inspection history and clarify any discrepancies. Please contact me directly so we can resolve this properly. — Rudy Albarran, Service Director 281-633-3324

November 01, 2025

Anthony Coca was so helpful and great! Made my entire experience exceptional and explained everything very thoroughly. More

by cantugenesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
Nov 02, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2025

It’s my first time at this location. Great service for my vehicle — thank you so much, Matthew! More

by Manila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Nov 02, 2025 -

Group 1 Toyota Fort Bend responded

Hi Manila, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!

October 30, 2025

brought my car and received wonderful service on my Toyota Camry other day during this week More

by navrozali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly and his Leader Joe was very polite and advised professionaly
Oct 31, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Had the pleasure of working with Gustavo today, he got my tire claim approved within minutes of me arriving. Worked his magic and I was back on the road within a day. More

by corleto.chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reyes
Oct 31, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2025

I have a coupon for oil change fir less than a dollar, but dealer charged me $6. They said tax and other fees. What is need of that coupon then? More

by navrozali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lilly
Oct 29, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for bringing this to our attention. We’re sorry for the confusion regarding your coupon and the additional charges. The small fee you noticed covers taxes and environmental handling costs for oil and filters, but we understand how that can be frustrating when using a discount offer. We truly value your business and would be happy to review this with you directly to ensure everything was handled correctly. Please contact Rudy Albarran, Service Director, at 281-633-3324

October 26, 2025

Toyota Fort Bend offers great service. The guys are professional and friendly. They work hard More

by Davidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Excellent and caring. The workers are generally courteous and dedicated to their job. The snacks are always great. More

by aeononye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...