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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,668 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,668 reviews

April 17, 2026

We were approach immediately and asked what vehicles we wished to check out. The atmosphere is very laid back with friendly folks.. More

by Amirisalcover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry, James as salesman and Carl for financing , Rob White
April 14, 2026

Siempre me atienden me muy bien amables siempre ala orden de su clientes siempre los voy recomendar More

by Perla Alvarado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 17, 2026 -

Group 1 Toyota Fort Bend responded

Hi Perla, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 13, 2026

Excellent Dealership! ! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in the Service Department
Apr 16, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2026

I didn’t have a great experience with the service team. They lost my trust and respect More

by durwynf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Apr 16, 2026 -

Group 1 Toyota Fort Bend responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like the opportunity to review your visit and better understand what happened. Please reach out to me directly so we can look into this and work toward making things right. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

April 10, 2026

This is my place to buy and trade in my vehicles and all of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance More

by Grigar Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibin, Garrett in Sales Ryan and Alex in finance, Steven in service, Bibin Thomas
Apr 13, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are so happy to read such a great review about Group 1 Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2026

Kevin Avila helped me out with my Camry making weird noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs. More

by Mirza Baig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Avila
Apr 10, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found Kevin Avila to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

Awesome Service. Happy to be a revolving customer. We look forward to our next new car More

by MrsReggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Apr 10, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

I am writing to express my dissatisfaction with the service I received at your facility during my oil change earlier today, April 9th, 2026. The service manager who assisted me exhibited a significa More

by ralphonipede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Apr 13, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent visit, as this does not reflect the level of service we strive to provide. Please know that your concerns have been addressed with our team to ensure better attention to detail, communication, and follow through moving forward. We take this feedback seriously and are using it as an opportunity to improve. A member of our management team will be reaching out to you directly to further discuss your experience and work toward a resolution. We truly value your business and hope to regain your trust on your next visit. Thank you. Kevin Jeon Service Manager Group 1 Toyota Fort Bend Direct: (281)633-3422 Email: Kjeon@group1auto.com

April 09, 2026

I contacted the dealership and met with my advisor in person, Eli. He provided outstanding service, was very professional, and thoroughly answered all of my questions regarding my vehicle. I highly recom More

by Chris Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli, Rob White
Apr 10, 2026 -

Group 1 Toyota Fort Bend responded

Hello Chris, we're happy you found Eli to be so supportive during your experience here at Group 1 Toyota Fort Bend. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 06, 2026

Great Experience. ..quick an easy maintenance service. I would definitely recommend to others and will continue to take my car there. More

by jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Apr 07, 2026 -

Group 1 Toyota Fort Bend responded

Hi Jennifer, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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