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Group 1 Toyota Fort Bend
Richmond, TX
1,619 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,619 reviews
March 04, 2026
Friendly staff. Service advisor Steven Robles was nice to work with. While waiting for service to complete I met with Brain Serrano from finance to discuss Toyota Ex Service advisor Steven Robles was nice to work with. While waiting for service to complete I met with Brain Serrano from finance to discuss Toyota Extra Care. Wonderful guy. More
by grimsleyjeffery
Employees Worked With
Brian Serrano and Steven Robles, both outstanding
March 03, 2026
They ultimately took care of my truck, However, the process took over a month and 10 days. It took nearly a month just to receive a part, and unfortunately the first one that arrived was faulty, which process took over a month and 10 days. It took nearly a month just to receive a part, and unfortunately the first one that arrived was faulty, which required ordering another and extended the delay. This is also the second time my truck has been in the shop for the same exact issue, so I’m hoping this repair fully resolves the problem. Also, the truck was returned with about 39 miles of fuel remaining. I understand that filling it up isn’t required, but after having the vehicle for over a month, it would have been a thoughtful courtesy. More
by Jakecar
Employees Worked With
Bibin Thomas
March 03, 2026
From purchase, to service I have had an easy stress free time at every visit. Shoutout to Nick for wonderful communication while I left my vehicle to get serviced. time at every visit. Shoutout to Nick for wonderful communication while I left my vehicle to get serviced. More
by Josh
Employees Worked With
Nick
March 01, 2026
Eli. . the advisor treated me with exceptional service protocols - it is great to be their client - keep it up Did a perfect job with 100% satisfaction — . the advisor treated me with exceptional service protocols - it is great to be their client - keep it up Did a perfect job with 100% satisfaction — cheers n all the best More
by Mughni Dental
Employees Worked With
Eli…
February 25, 2026
Good afternoon. I took my car for maintenance. I was told it will take approximately 1 hour. It took much more and they didn’t have the courtesy of giving the car I took my car for maintenance. I was told it will take approximately 1 hour. It took much more and they didn’t have the courtesy of giving the car the wash. More
by muradfaizullah
Employees Worked With
Normally I work with Angel but because he was off, I worked with Roy. He was OK kind of guy.
February 24, 2026
Everyone I came in contact with was helpful and knowledgeable. I felt like my need was important to them and I was NOT just another “number”. Great Job! knowledgeable. I felt like my need was important to them and I was NOT just another “number”. Great Job! More
by Marlomiller67
Employees Worked With
I didn’t get her name
