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Group 1 Toyota Fort Bend
Richmond, TX
1,542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 23, 2025
The service technicians are thorough in getting your vehicle reviewed for road readiness. The technicians take time to discuss and answer question and concerns. I value the care provided for each cust vehicle reviewed for road readiness. The technicians take time to discuss and answer question and concerns. I value the care provided for each customer. I can leave knowing that I am driving away in safety. More
by patsy.jackson
Employees Worked With
Tariq Jilani
December 23, 2025
Dealership is clean. Appreciate that. Also, the staff is very welcoming. Has a nice waiting area while your vehicle is being serviced. Appreciate that. Also, the staff is very welcoming. Has a nice waiting area while your vehicle is being serviced. More
by Pablo
Employees Worked With
Anthony Zummo
December 22, 2025
I was disappointed in the service today from Toyota. Is very unusual but it took four and a half hours to do an oil change, rotate the tires, and change two filters. I think this was excessive and not l Is very unusual but it took four and a half hours to do an oil change, rotate the tires, and change two filters. I think this was excessive and not like service I've had before from this dealership. More
by pagwright
Employees Worked With
Kevin, service tech, Bibin Thomas
December 22, 2025
It was very frustrating and disappointing dealing with the dealer for the first time. Bait and switch, they sold me a Rims and Wheels warranty policy that doesn’t cover my Rims. The maintenance and financ the dealer for the first time. Bait and switch, they sold me a Rims and Wheels warranty policy that doesn’t cover my Rims. The maintenance and finance manager didn’t do anything. The finance manager told me that “we can’t do anything about it and it’s out of our control,” so he can’t stop his agents from keeping doing bait and switch. I will never go back even for my next maintenance. Katy Toyota will get my business. More
by Asaafin
Employees Worked With
Tariq
December 18, 2025
I brought the vehicle in because the last time I brought it there for an oil change, the tech over torqued the filter housing. When I attempted to do an oil change myself, I could not loosen the filter hou it there for an oil change, the tech over torqued the filter housing. When I attempted to do an oil change myself, I could not loosen the filter housing. I broke 2 wrenches and eventually the housing ended up breaking because it was so tight. I would I thought the dealer would have given some sort of discount for the work but all I was given $100 the NEXT time I visit. Which was only mentioned when I asked why I had to pay full price. Side note, service advisor can zero updates unless I called in first. The oil change ended up taking them 2 days. Normally it takes them 1 full day. More
by sjethva8
Employees Worked With
Anthony Caco
December 16, 2025
My experience at Group 1 Toyota of Fort Bend was stellar. The dealership ran smoothly and calmly, the waiting around was practically nonexistent, and I felt like they were going out of their way to make the The dealership ran smoothly and calmly, the waiting around was practically nonexistent, and I felt like they were going out of their way to make the process feel like a light lift. More
by coreywitt
Employees Worked With
Sharrif Shatry, Bibin Thomas
