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Group 1 Toyota Fort Bend
Richmond, TX
1,536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,536 reviews
December 22, 2025
It was very frustrating and disappointing dealing with the dealer for the first time. Bait and switch, they sold me a Rims and Wheels warranty policy that doesn’t cover my Rims. The maintenance and financ the dealer for the first time. Bait and switch, they sold me a Rims and Wheels warranty policy that doesn’t cover my Rims. The maintenance and finance manager didn’t do anything. The finance manager told me that “we can’t do anything about it and it’s out of our control,” so he can’t stop his agents from keeping doing bait and switch. I will never go back even for my next maintenance. Katy Toyota will get my business. More
by Asaafin
Employees Worked With
Tariq
December 18, 2025
I brought the vehicle in because the last time I brought it there for an oil change, the tech over torqued the filter housing. When I attempted to do an oil change myself, I could not loosen the filter hou it there for an oil change, the tech over torqued the filter housing. When I attempted to do an oil change myself, I could not loosen the filter housing. I broke 2 wrenches and eventually the housing ended up breaking because it was so tight. I would I thought the dealer would have given some sort of discount for the work but all I was given $100 the NEXT time I visit. Which was only mentioned when I asked why I had to pay full price. Side note, service advisor can zero updates unless I called in first. The oil change ended up taking them 2 days. Normally it takes them 1 full day. More
by sjethva8
Employees Worked With
Anthony Caco
December 16, 2025
My experience at Group 1 Toyota of Fort Bend was stellar. The dealership ran smoothly and calmly, the waiting around was practically nonexistent, and I felt like they were going out of their way to make the The dealership ran smoothly and calmly, the waiting around was practically nonexistent, and I felt like they were going out of their way to make the process feel like a light lift. More
by coreywitt
Employees Worked With
Sharrif Shatry, Bibin Thomas
December 16, 2025
I’ve been a customer for years, today’s service was subpar. 3 hours for oil change, tire rotation and alignment. When I arrived, there was no customers in the service drive. subpar. 3 hours for oil change, tire rotation and alignment. When I arrived, there was no customers in the service drive. More
by kmcgullam
Employees Worked With
Manbun
December 11, 2025
Excellent treatment and expertise , once the path was clear they really expedited the process , definitely will try to buy a car here again the future clear they really expedited the process , definitely will try to buy a car here again the future More
by Cschrick67
Employees Worked With
Bibin Thomas
December 10, 2025
Excellent service. Advised recommenced services as an option, no pressure. Once in a while they run promotions on services. Today they were addressing the recall issue Advised recommenced services as an option, no pressure. Once in a while they run promotions on services. Today they were addressing the recall issue. As a loaner car, they provided Uber car to drop off and pick up when the servicing completed. More
by RAV4
Employees Worked With
Andrew Sifuent
