We found a car we wanted, a Toyota Certified 2018 RAV4, and drove in on Saturday morning to make the deal. Our sales rep asked us “what will it take to sell you this car?” We told him we were willing to pay the asking price, but we wanted a new map micro USB card and a cargo net. The map had a 2017 date on it and the net was missing, plus these are relatively inexpensive items.
He went to confer with his boss and came back with an estimate sheet. It had the agreed price and had another $995 added on for window tint and nitrogen in the tires. According to the CarFax they provided us, window tint was installed when the car was new, in 2018, so why were they trying to add on additional amounts for that? This is dishonest. And nitrogen - who needs that? They took it off, but grudgingly.
The sales rep then proceeded to tell us that they could not do anything about the map and we would have to deal directly with the parts department. There was no offer to wrap it into the purchase or to find a way to satisfy us. He just said “not possible” and pretty much ignored our request.
The sales rep said the manager gave him permission to rob a cargo net from another car on the lot, but that he was not allowed to put in a new net. This sounded a bit sleazy and underhanded to us. Honestly, the retail of the net was $69 and probably cost them $19 - which made us feel bad at first. However when we got home we found that the net that they folded up and placed in the hatch area could not possibly fit the car we purchased as it is ridiculously big and could not be installed - which made us pretty mad.
When it was time to accept delivery of the car, the sales rep stated that there was only 1 key so that’s what he was giving us. We told him that the Certified statement said there were 2 keys and he said, “oh yes” and took the car to have a second electronic box/key made. He did not argue much about it, but tried to get away without giving us everything we should have received.
The cherry-on-top for this miserable transaction is that when we got home, we found that the electronic part of the second key was set up properly, but the mechanical key was uncut. This is a safety mechanism to be used if the battery is depleted on the electronic box. So now I have to go back completely across Houston and insist that they make this right.
Never again with this dealership.