
Steve Lewis Subaru
Hadley, MA
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I've never been so insulted I had been looking to purchase a used vehicle that I had seen on the lot. I went in and talked to a salesperson who let me test drive the car. The c I had been looking to purchase a used vehicle that I had seen on the lot. I went in and talked to a salesperson who let me test drive the car. The car was about 5 years old and had some wear and tear to it. I was still interested for the right price, but when they ran the numbers there was no way I would pay over sticker price plus taxes for something in that condition. When I said thank you and asked for my keys back, the salesman called over the service manager, who offered to show me something with more miles on it. When I declined and just wanted my keys back, the service manager told me to stop wasting the time of his sales staff. I know this place likes to brag about how they are #1 on dealerrater.com but by the way I was treated here I'd say this place is #2 More
Felt right at home The guys at steve lewis made me feel right at home. Helped me pick the perfect car. And took car of everything I could have worried about. From plates The guys at steve lewis made me feel right at home. Helped me pick the perfect car. And took car of everything I could have worried about. From plates to cleaning the car and picking me up from work to get the car. Very pleased with my experience. I have and will recommend people to go here. Great service. More
Very Helpful I went into Steve Lewis Subaru looking to lease a new car. I had just totaled my car and hadnt been planning to need to get a new car anytime soon so I went into Steve Lewis Subaru looking to lease a new car. I had just totaled my car and hadnt been planning to need to get a new car anytime soon so the whole process and idea of having a car payment again was incredibly stressful. I went in with an idea of what i wanted and with a strict budget. Everyone went above and beyond to show me all of my options and to sit down and explain everything to me. They were very understanding of my situation and made me feel very comfortable with the decisions i was making. I went in very stressed out and nervous and left very excited with a car that i am so in love with! More
First-rate If you are looking for a positive, stress-free experience when purchasing a car, look no further than Steve Lewis Subaru! The minute you walk throug If you are looking for a positive, stress-free experience when purchasing a car, look no further than Steve Lewis Subaru! The minute you walk through the door, you can feel the up-beat and friendly attitude of the entire staff. We can say without reservation, Dave Hanks, is a professional who truly cares about his customer. We appreciated Dave’s sincerity, expertise, and patience as we were considering all of the numerous options for our Outback. The team at Steve Lewis made the rest of the process seamless. Once we made our purchase, Caro took great pleasure sharing all of the new safety and technical features that the new Outback has to offer. Jared, was very efficient and made the loan process very easy to understand. More
Great experience This is my 3rd subaru from Steve Lewis and couldn’t be more happy. I was in the market for a car that had back seats that could actually be used. As m This is my 3rd subaru from Steve Lewis and couldn’t be more happy. I was in the market for a car that had back seats that could actually be used. As my BRZ did not have real usable back seats. We tried getting me into a used Impreza sport but it wasn’t doable. So I ended up in a brand new 2018 Impreza sport Hatchback. Which so far has been a great fun little car. More
Awesome Experience I had gone to another dealer and received a run around on my purchase. The next day received a call Steve at Steve Lewis Subaru, his ability to make I had gone to another dealer and received a run around on my purchase. The next day received a call Steve at Steve Lewis Subaru, his ability to make you feel comfortable and I when to Steve Lewis Subaru. Was greeted by Steve, who had called me, he introduced me to David Hanks, the best automobile salesman I have had the pleasure to meet. He totally went through the two Subaru’s I was interested in and explained both Subaru’s and their differences. We went over my trade in, agreed on value. We talked about payments and explain each option separately and then talked about my best option. Once decided I talked with finance manger. He made sure all that David had explained was correct, I then signed sales agreement, set time and day to pickup. I arrived at Steve Lewis Subaru to pickup my beautiful New Subaru Premium, I was greeted by David and introduced me to my delivery consultant, service department personnel and everyone else I came in contact with, making me so positive I made the correct decision to purchase my New Subaru from Steve Lewis Subaru. The most enjoyable experience in a long, long time. (Ps. I’m 70 ) More
Top Notch--EXCELLENT The first time we visited Steve Lewis, it was for maintenance on the air conditioning system on a Subaru outback that we did not purchase here. . Mos The first time we visited Steve Lewis, it was for maintenance on the air conditioning system on a Subaru outback that we did not purchase here. . Mostly we dealt with Jesse and the service department who went above and beyond anything that we would have expected from a dealership where we did not purchase the vehicle. The car had to remain there for a lengthy period of time and we were treated like royalty, even giving us a loaner because of the time factor. After this experience we knew that we would be back there to buy a vehicle one day. Little did we know it would be so soon after only because the outback was totaled in an accident the beginning of January. We stopped by to look at the cars in the lot one bitterly cold evening just as the dealership happened to be closing and just as Glen was leaving for the day. He stopped to introduce himself and asked if we needed help and gave us his card. We said we were just taking a look because at that moment we did not know that the car was totaled and wasn't sure we would be looking for a new one. We returned to buy a vehicle and Glen was terrific. He was polite, friendly, knowledgeable and so helpful. We came in as strangers and left as friends. He listened to our wants and needs and offered excellent advice. We expected to come away with a good used car and instead came away with an amazing certified used vehicle that is like new! We completed the deal with Jack Walczak who, like Glen, made us feel like a friend rather than just another customer. We will absolutely recommend this dealership to our friends and family. Thank you all for an amazing car buying experience. More
Felt Comfortable We were referred to this dealership by multiple people who have bought vehicles from them, as well as from repair shops who had knowledge of their ser We were referred to this dealership by multiple people who have bought vehicles from them, as well as from repair shops who had knowledge of their service reputation. We had gone to another dealership immediately prior to arriving at Steve Lewis, and the experience was night and day. The salesman at the first dealership was your prototypical car salesman. Aggressive, charming, and fast moving. But as soon as we arrived at Steve Lewis, the pace was slower, everything was explained with greater depth and clarity, and it was pressure free. We worked with Paul as our primary salesman and Glen on one occasion when Paul was not available, and both took time to explain (honestly) what they could offer in a car and from a monetary standpoint. I believe Paul said it, but it was said a few times that the Subaru sells itself, and that is how they treated the experience. Obviously they are salesman, and they did their job well and successfully, but the approach was that the right car would sell us rather than their sales pitch strategies. They were there to guide us in ever step, answer questions, and offer suggestions. No "what if I was able to make you this deal, can we shake on it today?" or "this price is only available until you walk out that door" garbage. We actually saw a Subaru that was a little newer, a little nicer, and a great deal at a non-Subaru dealership prior to buying our Forester from Steve Lewis, but the sales experience completely turned me off. The experience with Steve Lewis was great from start to finish, and as long as we are buying Subaru, we will buy from them. More
Great Dealership/ Fantastic Staff This dealership really exceeded our expectations. My wife and I found a car on Cars.com at this dealership and then searched their inventory on the St This dealership really exceeded our expectations. My wife and I found a car on Cars.com at this dealership and then searched their inventory on the Steve Lewis website. We found them to have a great inventory of used vehicles and figured it was worth the 2 hour drive from our home in NYS. We worked with David Nielsen to set up an appointment and he went out of his way to have the cars we wanted to look at warmed up before our arrival (it was a very cold day). The cars we looked at were all nice and once we made our choice, things went very smoothly. However our experience didn't end there. Since we are NYS residents, we could not take the car home with us because of the need to register the car which we couldn't do because we purchased the car on a Sunday. The dealer ship the following Wednesday drove the car two hours to our local DMV and registered the car for us, then drove to our home and swapped our new car with our trade in... pretty amazing since we were having the worst snow storm of the season this day. Even still, our experience didn't end there. We had a few hiccups when trying to get a NYS inspection for the car due to the front windows being tinted. We called David and explained the issue and they offered to pay to have the tints removed! I would recommend the dealership and as a Subaru family, my wife and I fully expect to do business with them again. More
Great Experience! Our experience from start to finish was seamless. All staff was knowledgeable, friendly, helpful and made us feel like we were the only ones there. Th Our experience from start to finish was seamless. All staff was knowledgeable, friendly, helpful and made us feel like we were the only ones there. They took lots of time to make sure we understood how to utilize the car to its fullest potential. We highly recommend. More