Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was told about the "Free Tires" program. I was told at the time only that as long as I got all of my oil changes done at Steve Lewis and no where else, I'd qualify to get free tires for my vehicle when the time came. There was nothing else mentioned with that. Living an hour plus away from Steve Lewis Subaru, and driving more than 1900 miles a month for work made it a bit difficult to get my oil changes done as frequently as I would have preferred, but I still loyally went there and ONLY there for all of my oil changes.
Now that I really need new tires for my vehicle, I realize how wrong I was to purchase from this dealership. I called today to check on my claim for my "free tires" and was informed by Colton that I was denied the claim because I didn't get my oil changes done within 7500 miles of each other. Conveniently, they left out this information when explaining the free tire program to me when I purchased the car, and now give me the "well it's in your contract" excuse. Listen, I understand I should have brought out the magnifying glass and gone through that contract with a fine toothed comb, but also shame on you Steve Lewis Subaru for conveniently leaving this out when initially reviewing the contract with your customer during purchasing.
I'd also like to mention that you DESPERATELY need to train your employees in having any sort of decent customer service. After working for many years in the retail sales industry, I know that only saying "okay" when a customer is upset is probably one of the worst and arrogant things you can do. The condescending tone that Colton took with me when I was trying to figure out what was going on was absolutely abhorrent.
I am absolutely done with Steve Lewis Subaru. Their shady business practices and arrogant nature after the initial purchase have assured me that next time I'm in the market for a new car, I will be looking elsewhere.
Lastly, I'd like to relate a story of how Steve Lewis treated my cousin. My cousin had breast cancer and luckily it had gone into remission. When she was healthy again, she had landed her dream job, and decided to finally buy herself a brand new standard transmission Subaru Impreza (something she'd always wanted). No sooner had she purchased this car from Steve Lewis Subaru, did she find out that the cancer had come back. It ended up that because of her cancer, she could no longer fully use her right arm. She went back to Steve Lewis to explain to them that she had barely driven the car, and couldn't drive the standard shift anymore because of the problems with her right arm due to the cancer (obviously it's EXTREMELY difficult to drive a standard transmission vehicle when you can't really use your right arm). All she wanted was to trade in the standard for an automatic, and you'd think they'd be somewhat understanding since she had BARELY driven/used the car and for goodness sake the WOMAN HAD CANCER and had brought all her doctor/hospital information to prove this to them. These people threw her around and had ZERO sympathy for her situation. After months of fighting them on this situation they FINALLY did do something. Well Steve Lewis, I'd like you to know you made those last few months my cousin had with us before she passed away even more difficult because of your lack of human decency.
Just heed my warning: you'll encounter a lot of smoke and mirrors at Steve Lewis Subaru.