Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Steve Lewis Subaru - Service Center

2.9

29 Lifetime Service Reviews

315 Russell St, Hadley, Massachusetts 01035

29 Reviews of Steve Lewis Subaru - Service Center

Sort by Write a review
January 02, 2020

"You saved my important journey."

- Mollie

I was traveling to Long Island from VT and broke down in Hadley, MA which became a small miracle as friends of the dealership live nearby. The friends and the Sales team at the dealership rescued me on Dec 15th by giving me a loaner and fixing my Subaru Xtrek during the week. Paul, Joe, and Glenn were particularly helpful this date in understanding my predicament. I am happy with the repairs and so appreciated your help. I will definitely recommend your dealership to others who live nearby. Thank you again. Mollie McHugh E Barnard, VT

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 21, 2019

"Even one star is too many - Stay away!"

- astromary

You would think that buying 3 brand new Foresters from Steve Lewis Subaru in the last seven years would qualify you as a good customer but I guess not. We had a dead battery on our 2017 forester which was only 2 years old and still under warranty. The service department said the battery would be covered under warranty but they could not take us for three weeks because they were backed up from recalls. We had to purchase a battery on our own so we could keep driving the car so we sent several emails to Steve Lewis and the general manager to inquire about being reimbursed. We received no response at all and were completely ignored. We then wrote to Subaru of America directly and were contacted immediately. Without any hesitation, we were reimbursed for the total cost of our battery replacement. Subaru of America cares about their customers, Steve Lewis Subaru does not.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve Lewis
October 15, 2017

"Missing bolts and fuel lines they misplaced!"

- Isteele114

Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to call each time. When they had finished the engine tear down they determined I needed a new shortblock which they had quoted me at 9,000 for the repair. Shortly after deciding to go forward with the repair they now requote me for 12,500!! When I ask why it was raised 3,500 more they said that they must have miscalculated and that I would be better of going to another shop to have the work done. I said that it would make the most sense to have my car repaired there since they had already been working on it, again they suggested going to another shop to have My car repaired. This seemed odd that a car dealership that is supposed to specialize in subarus didn't want to help a customer and get out of doing the repair. This is when I decide to notify corporate of what's been going on, and I decide to have my car towed out of the shop. I did some research and find a dealership in New Hampshire that specializes in subaru repairs. When working on my car they discover that there was missing nuts and bolts for the engine and missing fuel lines. Also, there were nuts and bolts from a 1992 Subaru Impreza that they threw in a box with my disembled engine block. I can't believe any dealership would operate in this kind of manner, and I'm surprised they believe they can get away such carelessness and lack of repeat for customers.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
October 12, 2017

"They saved the day!"

- fableavison

I brought my car in to the service department at Steve Lewis Subaru after my right front tire started making an awful scraping noise. As a student, and out of state I needed to get my car back to working order before making the commute home at the end of the week. The service team at Steve Lewis took my car in right away and I was able to connect to their free wifi in their comfortable waiting area to work on some school work while they took care of my car. Understanding that I am a college student and that I needed the issue resolved right away, Benny Cruz in the service department took the car in for a break inspection, for $20 all of the tires and break pads/backing plates were checked, a rock was removed and all of my wheels were lubricated to help prevent this from happening again. I was in and out in an hour. The team at Steve Lewis was so kind and accommodating and made a scary situation a breeze.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 16, 2017 -

Steve Lewis Subaru responded

Thank you, we truly appreciate you taking the time share your experience with us! At Steve Lewis Subaru, we're willing to go the extra mile for all our customers. We’re glad to hear that you love our waiting area and amenities like our Wi-Fi to get some school work done! Our team was more than happy to help you out and get your car ready to go before heading home. Thank you for visiting us, and we look forward to working with you again in the future!

October 02, 2017

"Superb Service Experience"

- car9

I received outstanding customer service from Jesse when I brought my nearly 5 year old Crosstrek in for new tires and rear brake pad replacement. Jesse contacted me before my appointment to discuss tire options and pricing. He worked extremely hard researching my warranty options and then delivered the best price possible for my service. His excellent customer service was among the best I’ve ever experienced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesse
Oct 04, 2017 -

Steve Lewis Subaru responded

Thank you! We appreciate you taking the time to fill us in on your positive experience with Jesse. He will be thrilled to hear the kind words. Please don't hesitate to let us know how we can be of any assistance to you in the future. Take care!

June 22, 2016

"Very pleasant and helpful!"

- MJ

I stopped in to Steve Lewis Subaru to get some help re-programing my hands free phone system. Benny was happy to help me. He explained what I needed to do, went through it once and coached me through doing it myself. He went back inside for a moment but came back out to be sure I was doing OK. His big smile and thumbs up made me feel so much less intimidated by the process. He could clearly do the programing with his eyes closed, but never made me feel like I was an idiot. I was able to come home and put in all my numbers. Thanks so much Benny!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 27, 2016 -

Steve Lewis Subaru responded

Thank you for sharing about your visit with Benny! Our team is always happy to help with any and all of your needs. We're glad to hear that your now comfortable working with your hand free bluetooth and please let us know if there is anything further we can assist you with!

June 20, 2016

"Smoke and Mirrors"

- ekoziol

Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was told about the "Free Tires" program. I was told at the time only that as long as I got all of my oil changes done at Steve Lewis and no where else, I'd qualify to get free tires for my vehicle when the time came. There was nothing else mentioned with that. Living an hour plus away from Steve Lewis Subaru, and driving more than 1900 miles a month for work made it a bit difficult to get my oil changes done as frequently as I would have preferred, but I still loyally went there and ONLY there for all of my oil changes. Now that I really need new tires for my vehicle, I realize how wrong I was to purchase from this dealership. I called today to check on my claim for my "free tires" and was informed by Colton that I was denied the claim because I didn't get my oil changes done within 7500 miles of each other. Conveniently, they left out this information when explaining the free tire program to me when I purchased the car, and now give me the "well it's in your contract" excuse. Listen, I understand I should have brought out the magnifying glass and gone through that contract with a fine toothed comb, but also shame on you Steve Lewis Subaru for conveniently leaving this out when initially reviewing the contract with your customer during purchasing. I'd also like to mention that you DESPERATELY need to train your employees in having any sort of decent customer service. After working for many years in the retail sales industry, I know that only saying "okay" when a customer is upset is probably one of the worst and arrogant things you can do. The condescending tone that Colton took with me when I was trying to figure out what was going on was absolutely abhorrent. I am absolutely done with Steve Lewis Subaru. Their shady business practices and arrogant nature after the initial purchase have assured me that next time I'm in the market for a new car, I will be looking elsewhere. Lastly, I'd like to relate a story of how Steve Lewis treated my cousin. My cousin had breast cancer and luckily it had gone into remission. When she was healthy again, she had landed her dream job, and decided to finally buy herself a brand new standard transmission Subaru Impreza (something she'd always wanted). No sooner had she purchased this car from Steve Lewis Subaru, did she find out that the cancer had come back. It ended up that because of her cancer, she could no longer fully use her right arm. She went back to Steve Lewis to explain to them that she had barely driven the car, and couldn't drive the standard shift anymore because of the problems with her right arm due to the cancer (obviously it's EXTREMELY difficult to drive a standard transmission vehicle when you can't really use your right arm). All she wanted was to trade in the standard for an automatic, and you'd think they'd be somewhat understanding since she had BARELY driven/used the car and for goodness sake the WOMAN HAD CANCER and had brought all her doctor/hospital information to prove this to them. These people threw her around and had ZERO sympathy for her situation. After months of fighting them on this situation they FINALLY did do something. Well Steve Lewis, I'd like you to know you made those last few months my cousin had with us before she passed away even more difficult because of your lack of human decency. Just heed my warning: you'll encounter a lot of smoke and mirrors at Steve Lewis Subaru.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Colton
May 21, 2016

"I needed help, and that's what I got from Benny Cruz!"

- betsyis

I purchased my 2013 Subaru Legacy from Steve Lewis Subaru a few years back. I received excellent customer service at that time. Recently, I obtained a new iphone, and was having difficulty pairing it with my bluetooth in the car. I called the dealership, and was told to bring it in and someone would help me with the process. The only day and time I could go was on a Friday around 11. When I arrived at the dealership, I found that they were extremely busy. However, I proceeded to the Service Dept where I was greeted by a gentleman at the counter. I explained my situation, and while I could see he was very busy, the gentleman (whose name sadly I did not get) made it a point to get me some help. The young man who came with me to set up the iphone was Benny Cruz. I can not say enough about how much he helped me! Setting up the bluetooth on the 2013 is complicated, to say the least! Benny went through it step by step, even assisting me in transferring my contacts to the car! It was pretty obvious to me that Benny had a lot of other things to do on this busy morning, but he took the time to help me without rushing or impatience! And thankfully, he knew his stuff. I can not say enough good about Benny - I hope his boss is reading this! And to add to this, I can not say enough good about my experiences with Steve Lewis Subaru! I hope this continues for many years to come! Thanks again Benny!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 23, 2016 -

Steve Lewis Subaru responded

Thank you for writing this GREAT review! Our team is always happy to help in any way that we can! Any time you need assistance with anything on your vehicle please feel free to give us a call and we will be sure that your needs are met. We are glad to hear that you enjoy working with us and we look forward to helping you more in the future!

March 21, 2016

"We came in for an oil change, bought a car!"

- DB55

The dealership is friendly, NOT high pressured. The showroom, waiting room, coffee service etc are all top notch. The salespeople knowledgeable, efficient and low key.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Flakes
Mar 24, 2016 -

Steve Lewis Subaru responded

Thank you for letting us know about your experience! We greatly appreciate your business and we look forward to working with you again in the future!

March 20, 2016

"So far, excellent!"

- Chris Fox

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 21, 2016 -

Steve Lewis Subaru responded

Chris, thank you for taking the time to let us know about your experience with our sales, service and specialist teams. We always want you to be happy with your vehicle and we're happy to help in any way that we can. Please don't hesitate to reach out to us with any questions or concerns. We greatly appreciate your continued business and we look forward to working with you again soon!

1
1 - 10 of 29 results