Steve White Volkswagen Audi - Greenville

Good price, terrible service! No sure how they are with new cars, but my pre-owned experience with them was the worst in my life. First, they would not hold the car overnight e No sure how they are with new cars, but my pre-owned experience with them was the worst in my life. First, they would not hold the car overnight even with a deposit after I drove 3 hours to see the car. Then I had to close the deal and wait almost a week for a part to be delivered/installed. The part was installed incorrectly and then broke at the dealership when I picked the car up. I had planned to do my own title/tag work (out of SC), and had been told this was fine, but when I went to pick up the car, they would not give me a temp tag, so I had to do the tag work with them that day to get it. Now they are being difficult about getting me another part to replace the one they broke! Here is the difference between them and other high-end dealers. They treat you and your car as a "used car". This means everything "as is" with no exceptions. Not how you will get treated by a Mercedes, Lexus, BMW, or Porsche dealer, More

If you're considering a new vehicle, this dealership might suit you. But if it's a used car you're after, I advise looking elsewhere. This dealership sold me a faulty car, costing me nearly $25,000 with might suit you. But if it's a used car you're after, I advise looking elsewhere. This dealership sold me a faulty car, costing me nearly $25,000 within half a year. My decade-long experience with six Audis never left me in such a financial predicament until I interacted with this dealership. I have since chosen to proceed with Mercedes or BMW. In December 2022, I purchased an Audi S7 with about 82,000 miles. Despite my requests to have the vehicle inspected by my local mechanic, the salesperson, Ashlea, assured me of the superior quality of their cars. They offered me an unfamiliar "SWAG" warranty and inspection paperwork attesting the car's pristine condition given its age and mileage. Within 48 hours, I was back at the dealership addressing multiple issues including engine mount error codes, malfunctioning back seat AC, poor paint and wrap quality, scratched passenger window, and misrepresented audio features. Shortly after dropping the vehicle for repairs, I learned of additional control arm issues, culminating in a repair bill of ~$5,000 within just 200 miles of ownership. Distrusting the dealership, I had the car inspected by my local mechanic. By February 2023, more problems surfaced - shot axles, a missing engine heat shield, poor rear repaint, and a non-OEM exhaust, all amounting to nearly $9,800 in parts and labor within the first three months. By March, the car’s transmission began faltering. It jerked in reverse, stalled at idle, and couldn’t shift into 2nd, 4th, or 6th gear. The diagnosis suggested a clutch, mechtronic, or transmission issue, potentially requiring a $17,000 transmission replacement, after already having spent ~$12,000 on repairs for a car hardly worth $20,000. I later found out about a class-action lawsuit against Audi for these exact DL transmissions in the S7/S6, a fact omitted during my purchase. The dealership response to my plight was unhelpful unless I considered buying a new vehicle over $90K. To put it mildly, this dealership should pay more attention to its used car inspections to avoid selling subpar vehicles. While the sales rep pocketed their pre-Christmas commission, I bore the financial fallout. I've acquired 35 "AUDI GREENVILLE SUCKS" t-shirts for distribution at the next Cars and Coffee event. P.S., I bought an RS7 at another dealership, which even replaced engine mounts and brake rotors before purchase - a far cry from selling ticking time bombs. I would've been better off had I gone this route initially. More

I went to visit Steve Hwy Voltswagon Greenville last year. I live in Asheville to look at Voltswagon Golf far. I did not purchase it and they were kind enough to call me back when they had a new one com year. I live in Asheville to look at Voltswagon Golf far. I did not purchase it and they were kind enough to call me back when they had a new one come in six months ago and it was the wrong color, and then they were kind enough to call me again when they had another new golf R and I purchased this one and I couldn’t be happier with their service. I would highly recommend them. More

My husband and I were very please with Jonathan Riddle. Jonathan answered all of our questions and was very polite. The process of buying a vehicle through Steve White Volkswagen Audi - Greenville was very Jonathan answered all of our questions and was very polite. The process of buying a vehicle through Steve White Volkswagen Audi - Greenville was very easy. I will definitely purchase through them again in the future. More

After purchasing a used car from Steve White VW, I encountered some problems shortly thereafter. I hastily published a negative review, but VP Brian reached out to me and we were able to discuss the p encountered some problems shortly thereafter. I hastily published a negative review, but VP Brian reached out to me and we were able to discuss the problems. Brian was accommodating, a skilled negotiator, a man of his word, and a pleasure to converse with. Our mutual agreement was able to rectify the issues and bring about a resolution. In recognition of the excellent service provided by VP Brian of Steve White VW, I have changed my rating from one to five. Having experienced exceptional customer service with Brian S of Steve White VW and having issues resolved promptly, I highly recommend them. Please accept my sincere thanks for your assistance in resolving this issue. Sincerely, best regards. More

Andruea Wilson was great from the my call asking about a vehicle. He met with my husband who could not have been any better dealing with us. So happy to have had the opportunity to work with him. vehicle. He met with my husband who could not have been any better dealing with us. So happy to have had the opportunity to work with him. More

Thank you Steve vw service center great service on my all three cars and friendly staff. three cars and friendly staff. More

Great communication on service needs and timing of completion. Job well done by team. Thanks completion. Job well done by team. Thanks More