Steve White Volkswagen Audi - Greenville

Disappointed with the customer service and efficiency of my service visit. Made appointment by telephone one month in advance. Received four emails and a telephone call in the week leading up to the visit a my service visit. Made appointment by telephone one month in advance. Received four emails and a telephone call in the week leading up to the visit about earlier appointment times, which I declined. When I arrived I was quoted an estimate for the 10,000 maintenance visit of $136. I informed the associate that I had purchased the VW Care Plus Plan, which should have been known. I was told it did not cover the cost to rotate my tires. I cannot find any documentation that states what is covered under the standard warranty or the VW Care Plus plan, so I must trust that rotating tires is not covered. Vehicle was taken back 20 minutes after my appointment and everyone who called or came in for an appointment was told it was an hour and a half to two hour wait because they had 18 appointments and only three mechanics on duty. I speculate that maybe the reason for the attempts to encourage me to change my appointment is because of the shortage of mechanics to appointments on this day. I do not expect a long wait when I make the appointment at the time of opening and a month in advance. The dealership should know if a vehicle is covered under the VW Care Plan especially if it is only two years old and less than 10,000 miles. I am recommending this service center because I did receive good customer service during my first maintenance visit last December. More

Sergio Elmore was the absolute best sales person ever. He thoroughly explained each variant of the Jetta. He answered all of our questions with detailed explanation. Great experience. thoroughly explained each variant of the Jetta. He answered all of our questions with detailed explanation. Great experience. More

Just about every thing was great. A little disappointed not getting my remote start repaired. Going to new Jersey. No way of starting without sitting in cold car for 5 minutes. not getting my remote start repaired. Going to new Jersey. No way of starting without sitting in cold car for 5 minutes. More

The staff here is phenomenal. They make the car buying process smooth and easy! This is one of the biggest reasons why we came back to buy our second Passat. Everyone you interact with truly wants to help process smooth and easy! This is one of the biggest reasons why we came back to buy our second Passat. Everyone you interact with truly wants to help you. More

Great service center. Clear advise on what's the issue, needs immediate change or whether it can withstand few more mile. Reasonable turn out time. Had a great waiting area with excellent coffee needs immediate change or whether it can withstand few more mile. Reasonable turn out time. Had a great waiting area with excellent coffee More

Chad handled my air bag issue immediately squeezing me in to make sure it was fixed at once. Great Customer Service! Neil handles me as soon as I walked in and everything went smoothly! to make sure it was fixed at once. Great Customer Service! Neil handles me as soon as I walked in and everything went smoothly! More

Excellent service! Fast repair and great waiting room with drinks and coffee. Great place to get car serviced. Excellent staff and great technicians. Best in the area. with drinks and coffee. Great place to get car serviced. Excellent staff and great technicians. Best in the area. More

Great service. No problems getting an appointment and they always either get the job done right the first time or they figure out how to make it right. they always either get the job done right the first time or they figure out how to make it right. More

I arrived earlier than my appointment time. They were welcoming anyway. I waited in a comfortable waiting room and enjoyed a complimentary hot chocolate, yum! welcoming anyway. I waited in a comfortable waiting room and enjoyed a complimentary hot chocolate, yum! More

Consistently great service at Steve White VW Audi. David Lowrance always goes the extra mile. It’s a genuine pleasure to do business with them! Lowrance always goes the extra mile. It’s a genuine pleasure to do business with them! More