Steve White Volkswagen Audi - Greenville - Service Center

Neal my service rep helped me out with my car, he kept me informed and had my car ready when promised, would I go back to this dealership for work to be done on my car, That would be a big yes for me. informed and had my car ready when promised, would I go back to this dealership for work to be done on my car, That would be a big yes for me. More

Always a pleasure to deal with Steve White service Dept. Everyone is friendly and knowledgeable. My battery was dead when I tried to leave work today and they took me in immediately, replaced my battery an Everyone is friendly and knowledgeable. My battery was dead when I tried to leave work today and they took me in immediately, replaced my battery and washed my car. All with a smile and friendly banter to boot. More

Neal was very kind and helpful. I was there for about 2 hours for all new tires and an alignment, which was what I expected. Will definitely return to Steve White for future service needs. Sidenote: there hours for all new tires and an alignment, which was what I expected. Will definitely return to Steve White for future service needs. Sidenote: there was also a woman walking around regularly disinfecting tables and chairs, which was reassuring. More

Came in for four new tires. Very friendly in setting appointment and very friendly upon arrival. Provided excellent space to get some work done while I waited. And great coffee. appointment and very friendly upon arrival. Provided excellent space to get some work done while I waited. And great coffee. More

During COVID-19 they switched my service manager. I had a heater coil replaced earlier this year. There was a recall on it that my car due to high miles was not coved. I had to pay $700 them to replace it. a heater coil replaced earlier this year. There was a recall on it that my car due to high miles was not coved. I had to pay $700 them to replace it. It still was not working properly so I brought it back and said they need to order a part, so they will complete it on my next service. My car goes in for service every 10 weeks. On my next visit they have my a different agent and told him what was to take place. When I picked my car and drive home I called back to service to inquire that service was completed. They ssid no. After explaining again they they will look at on my next service since the weather is cold. On that service they said there was nothing in the system about, thus was also a different service agent I was dealing with. Now they said I have to pay for a new heater coil aga since the parts for that one is now off warranty. The warranty only covers up to 12,000 miles and I was over in that too. My car goes in for service every 10,000 miles. They used COVID to say they are behind and parts are hard to get then said I missed the warranty because drove too much. More

Neal Simkins is the service advisor I use regularly, and he's always been helpful and knowledgeable on any service issue I've had to deal with. They are all professional and courteous, and I highly recommen he's always been helpful and knowledgeable on any service issue I've had to deal with. They are all professional and courteous, and I highly recommend them. More

Everyone at this car dealership is so friendly and I always look forward to working with them. They are kind, efficient, and willing to always serve others. always look forward to working with them. They are kind, efficient, and willing to always serve others. More

Am always happy with my experience in the service dept. Please thank the detail folks for working in a birthday wash. Car looked so good! David always answers my questions no matter how small. Have been Please thank the detail folks for working in a birthday wash. Car looked so good! David always answers my questions no matter how small. Have been a long time customer of Steve White, my visits there have always been good experiences. More

Superior customer service! My son is a master mechanic for Volkswagen in New Jersey for 20 years. Having moved to South Carolina, I lost my personal mechanic. But I have found a new one. Tiffany is an out for Volkswagen in New Jersey for 20 years. Having moved to South Carolina, I lost my personal mechanic. But I have found a new one. Tiffany is an outstanding customer service manager. Incredible, detail oriented. Kept me informed Of the status of the car at least eight times. Very kind and courteous. Extremely happy. This is my fourth visit to this dealership and I have never been disappointed. Thank you More

Always excellent service and knowledge of my vehicle. They never try to upcharge or add unnecessary costs. Friendly faces and timely responses. Always explain in great detail what service was completed. They never try to upcharge or add unnecessary costs. Friendly faces and timely responses. Always explain in great detail what service was completed. More