Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Steven Ford

Harrisonburg, VA

Overview
Employees
Reviews
Vehicles
3.0
13 Reviews
When it comes to purchasing your new Ford car, truck or SUV or a pre-owned vehicle, we know you have options. Let us share with you the reasons why it’s better to buy here. Lifetime Warranty We Honor our Military Personnel and Match Ford’s Military Incentive All Year Round 10% Off Service Parts and Labor for Military Personnel These are just a few of the perks of shopping with us.
Contact Dealership
View Awards

3155 South Main Street

Harrisonburg, VA

22801

Directions

Filter Reviews By Type

Showing 13 reviews

June 30, 2026

very close to in at appt. time and out with an good explanation of what they completed for me More

by FORDGUY2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micki
Report | Print
Jun 30, 2026 -

Steven Ford responded

Thank you for letting us know we got you in on time and provided a clear explanation of the work on your Kia Telluride. Patrick and our team appreciate your feedback and look forward to helping you again.

June 19, 2026

Always do a great job and friendly service. Never had and issue with this dealership. More

by Lecass85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2026 -

Steven Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 22, 2026 -

Steven Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2026

Wonderful, friendly Talked to me, answered my questions and treated me with cheerful and positive respect. I enjoy getting my Maverick serviced at Steven Ford More

by REBAL1956
Recommend Dealer
Yes
Employees Worked With
Lady in the service dept.
Report | Print
Jun 18, 2026 -

Steven Ford responded

Hello, we appreciate your kind words about the friendly, cheerful service you experienced. We’re glad our team could answer your questions and treat you with respect. We look forward to servicing your Ford again.

June 18, 2026

Service department. I sent in a complaint via your website after my appointment on Monday, and I've yet to hear back. More

by Lindsey C
Recommend Dealer
No
Report | Print
Jun 21, 2026 -

Steven Ford responded

Thank you for bringing it to our attention. We're sorry you have not received a response and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 17, 2026

Terrible. This res were to be rotated and oil change em was supposed to be free They said that offer expired. They did not rotate tires. More

by PMR1028
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Jun 21, 2026 -

Steven Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear t1hat your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 17, 2026

They were not able to resolve my concern after 2 battery full discharges in a vehicle still under full warranty. More

by Dgkain
Recommend Dealer
No
Report | Print
Jun 21, 2026 -

Steven Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 16, 2026

I never got a rental as of today and he still has my truck. It will be a week on wensday and I have received no call yet weither it is done or not. This was a recall due to your factory. More

by LWADAA
Recommend Dealer
No
Employees Worked With
The manager i think.
Report | Print
Jun 20, 2026 -

Steven Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Jun 20, 2026 -

LWADAA responded

This was resolved with the district manager. I do think though that the customer should be offered a rental as soon as the repair service knows the part needed may not come in and be notified it did not arrive, especially when it is because of a do not drive recall.

June 13, 2026

Did some warranty work but they said they didn't hear the rattling the sunroof and that we will have to make another appointment. We heard it as soon as we left the dealership. More

by Greg&Kim
Recommend Dealer
Yes
Report | Print
Jun 14, 2026 -

Steven Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 13, 2026

Waited longer than expected, as soon as I left check engine light appeared on my dashboard More

by anastasiiabrat
Recommend Dealer
Yes
Report | Print
Jun 14, 2026 -

Steven Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.

Jun 18, 2026 -

anastasiiabrat responded

I had an appointment for oil change, brought car without any lights on dash board. After service check engine light appeared on dash board but I already left the shop. I called back, they told me to stop by. I stopped by on Saturday, they were closed, stopped by on Wednesday. They checked my car and said that everything that was done at the time of an appointment a week ago was good. I left service and looked at my dash board, check engine light was still there. I called back and asked why. An answer was "to check what is going the car needs to get diagnosed and I have to pay for it". I said one more time that I brought my car WITHOUT any lights on dash board but picked the car WITH check engine light. The answer was the same. Now I have to find someone who can check my car. I guess my relationship with Harrisonburg Ford is over. Very disappointed.

June 13, 2026

It was easy in and out with a comfortable place to wait. in a reasonable amount of time. More

by IBKB
Recommend Dealer
Yes
Report | Print
Jun 13, 2026 -

Steven Ford responded

We’re pleased to know the process was smooth, you found our waiting area comfortable, and we completed service promptly. Thank you for trusting us with your Ford.

1
2