Stevens Creek Mazda
San Jose, CA
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service is always friendly and efficient. Video inspection report and service recommendations is a great addition to the process as you can actually see what, if any, issues were found. Video inspection report and service recommendations is a great addition to the process as you can actually see what, if any, issues were found. More
We had a great experience at Stevens Creek Mazda. Our advisor, Mike, went above and beyond to make sure we had all of the information we needed. At no point did we feel pressured or haggled. We look Our advisor, Mike, went above and beyond to make sure we had all of the information we needed. At no point did we feel pressured or haggled. We look forward to continue or business with this dealership. More
I took my car for servicing here not sure about service quality though. They handed me coupon for car cleaning and that cleaning location is 3 miles from current location. I spent another 2 hours at car cl quality though. They handed me coupon for car cleaning and that cleaning location is 3 miles from current location. I spent another 2 hours at car cleaning I felt it is hassle to get service at this location. If your time is valuable avoid servicing at this place. More
I went here to replace a few parts and change brake pads for my cx-3. When I arrived at the service appointment, the agent gave me a list of services that came to an exorbitant sum. In addition to the thing for my cx-3. When I arrived at the service appointment, the agent gave me a list of services that came to an exorbitant sum. In addition to the things I had come for, they added services that were completely unnecessary (differential fluid and brake fluid exchange, fuel and air induction cleaning). They kept reiterating that I 'will still need to do these things' and put them on the list with the services I actually needed to get done with no distinction between what was necessary now vs years from now. The services they hereby implied I should buy were only things needed after 100k miles at the very least, and my car had less than 50k. They also tried to charge me for services I had gotten done at a different dealership only weeks prior. I called and got a second opinion from my previous Mazda dealer who I and they said I did not need anything else than what I came for. Stevens Creek Mazda tried to charge me an extra $1500 of unnecessary repairs. Given the other reviews here that voice similar problems, this is part is a systematic effort to be as misleading as legally possible to unsuspecting customers, in other words, a scam. I will never go here again. More


