Stevens Creek Mazda

DO NOT BUY anything you didn't plan to get, no matter how much they recommend! Keep a LOW TRUST level with them and rely on your own research! During the past 5 years interacting with this dealership, much they recommend! Keep a LOW TRUST level with them and rely on your own research! During the past 5 years interacting with this dealership, I spent nearly $4000 unnecessary money on a $30000 car. I understand car dealerships tend to upsell things to customers, but this one is the WORST among all of those I interacted with. I am not sure if it's their CULTURE or if there's any specific internal training about this, they're very good at selling you THINGS THAT YOU DO NOT NEED by TAKING FULL ADVANTAGE of your LACK of knowledge in cars. If you know cars VERY WELL, feel free to go to this place and just buy things you need. However, if you're just a common non-car person, I would suggest you step away from this one in the first place. If this is the only Mazda dealership that is close to you, you may want to even consider another brand. The following are some general tips for you based on my experience interacting with them. Hope you won't be tricked. (1) Prepaid maintenance packages probably cost you more. You may not get all the items in the package(e.g. if you don't drive a lot to reach certain mileage). The prices listed on package for each item may be higher than what they are actually worth. Some benefits(e.g. loaner car) might not be available for most of the time. They won't tell you any of these catches. Instead, they would just tell how much money you can "save" based on THEIR numbers. (2) For a car with low profile tires, they may try to tell you how easily those tires could be damaged and persuade you to buy tire protection plans. However, tires are probably more durable than what they say and fixing them might be cheaper than you think. (3) During services, they will show you a tool listing all the required service items at any given time. No matter how official it looks like, that list is from the dealership, NOT Mazda. Some of the items may not even be mentioned in the car's manual. Some items are even mentioned explicitly that it is NOT NEEDED for regular change, e.g. transmission fluid for SKYACTIV. Feel free to ASK the dealership EXPLICITLY whether an item is required by the car manual and what is the required frequency there. (4) If I present you a single $200 extra service, it is likely for you to decline it. However, if I present you 5 extra items which cost a total of $1500, you may start trying to pick some from them that you think are more important. However, they might all be unnecessary. (5) If you have questions, don't sign anything. Don't consider trusting them first and doing research to learn right after. Once you sign, there is no way to get it back no matter what you find out. Even if later on you point out certain things are not required/mentioned in the user manual and ask if you can remove those items, they would just tell you the car is already being worked on without a pause for checking. However, if you ask them when your car will be ready, chances are that another half day is needed for just fluid change and regular maintenance (is it really being worked on already?). You cannot really do anything at this point. So, the best way is to prevent yourself from getting into this position. Keep a LOW TRUST level or pick another dealership/brand. To be honest, I feel as the customer, we are also responsible for this misleading upsell culture. For myself, even though I felt tricked, I still came to this place for maintenance. One obvious reason is that I bought the prepaid maintenance here. However, even if the prepaid package ends, I might still go to this one if I keep my Mazda, because it is the closest dealership around me. And THIS IS THE PROBLEM. If customers will go to their place even after being taken advantage of multiple times, it is obviously best for them to upsell whatever they can and behave like this. Probably the best way for me to get out of this is to switch to another car brand (unfortunately). Hope some of the tips are helpful. Hope you happy shopping and enjoy your car! More

Told me they would deal deal with my registration, never happened. Paid for it myself two years later, the. Went in for service and they told me it would cost over two thousand dollars to clean my engine. happened. Paid for it myself two years later, the. Went in for service and they told me it would cost over two thousand dollars to clean my engine. I went to oreillys the next day and got a cleaner additive for my gas. Fixed the problem with only 10 dollars plus a tank of gas More

We drove an hour and a half for a test drive that had been scheduled for a week, called en route to confirm we were coming, and arrived to be told that the car had been sold for days and the salesman "ha been scheduled for a week, called en route to confirm we were coming, and arrived to be told that the car had been sold for days and the salesman "had been meaning to reach out." Prices were reasonable on the certified used cars, but it left a particularly bad taste in my mouth, and I left without buying when I arrived with the full intent of leaving with a new car. More

The process was really easy and stress free with this dealership. And I would like to thank Tony Vo for his help. He went extra mile to make sure I was happy with my vehicle. dealership. And I would like to thank Tony Vo for his help. He went extra mile to make sure I was happy with my vehicle. More

We just made our first purchase from this dealership, but based on working with "Short Mike" McGhee, it won't be our last! It will be great to be able to recommend Short Mike and Oak Tree Mazda to family and based on working with "Short Mike" McGhee, it won't be our last! It will be great to be able to recommend Short Mike and Oak Tree Mazda to family and friends; in fact I already have done so. Mr. McGhee was professional, clear, respectful, attentive to details, and overall provided both an efficient and exceptional buying experience. And this from buyers who are most definitely not an "easy sell". Thanks also to Finance Director Jorge Velazquez who was polite and efficient. We love our new CX-5 and really appreciate that the buying experience was so positive! More

Couldn't hope for a better car buying experience! Ive gone to 2 dealerships before I went to Oak Tree. I'm just glad things didn't work out with the other dealerships because I had a better deal waiting gone to 2 dealerships before I went to Oak Tree. I'm just glad things didn't work out with the other dealerships because I had a better deal waiting for me at Oak Tree. They were not pushy, and were very courteous. I didn't feel pressured nor rushed, it was quick and painless! Lol I was in there for only 2.5 hours! No games and everything was pretty straightforward! After signing, Micheal Montuy, walked me out to my brand new CX-5 and, explained to me in the detail the car's features! No xxxxxxxx basically. If you're trying to buy a car, try going to other dealerships and go to oak tree and see the difference yourself. OR just don't waste your time like I did and go straight to these guys! More

Horrible Purchase Expierence I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with a safety liabilities and because I was past my 3 day I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with a safety liabilities and because I was past my 3 day cancellation contract, I had to trade-in the car owing more than what it’s worth. DGDG prides itself on having 100% customer satisfaction to 100% of our customers—100% of the time. And their infamous slogan (Be Happy). I’m not happy, I feel deceived and now I have to pay for a car, that was sold under false pretense. This is how they have treated someone who has been a loyal customer for 6 years. After this lease I will not buy/lease or have a vehicle serviced with them. They are horrible people and cannot be trusted. More

No professionalism demonstated. My name is Foh Ming. I own a White 2008 CX 9. Verified by Oak Tree Mazda Stevens Creek CA. I purchased an OEM credit card type remote control key & My name is Foh Ming. I own a White 2008 CX 9. Verified by Oak Tree Mazda Stevens Creek CA. I purchased an OEM credit card type remote control key & have it programmed by Oak Tree Mazda Steven Creek CA for my car back in 2013. It is a separate key for my wife who never use my car. For some reason, the key could not be use in March 2018. 3/17/2018 – Saturday I took the key together with my car to Oak Tree Mazda Stevens Creek CA. I asked the usual question,” I do not know why but this key is not working”. Sean (service advisor) checked his computer & said we have no record that you programmed any key here at Oak Tree Mazda Stevens Creek CA. I can only see that you bought it here @ Oak Tree Mazda Stevens Creek CA. I can not help you. I have no option but to leave Oak Tree Mazda Stevens Creek CA. 3/19/2018 – Monday I went back to Oak Tree Mazda Stevens Creek CA at 7.30 am. I spoke to Julian (manager of parts). I remembered that he was around in 2013 when I bought the OEM credit card type remote control key from Oak Tree Mazda Stevens Creek CA. I relate the 2013 situation to him & he then told me that he can speck to the service manager, Neff, about it but can not promise anything. He then came back with the service manager, Neff. Neff said the same thing that there is record that I bought the OEM key from Oak Tree Mazda Stevens Creek CA but no record that I programmed it with Oak Tree Mazda Stevens Creek CA. However, he is willing to help out the situation by programming my key again @ a discount. I told him Julian can vogue that I paid OEM money for the key & programming from this dealership (Oak Tree Mazda Stevens Creek CA). Neff then explained that even so the warranty has expired. I agreed and schedule an appointment for tomorrow to have that reprogrammed. 3/20/2018 – Tuesday I dropped off my car with John, for the reprogramming of my ‘new’ key. At about 12.00 noon, John (service advisor) called that they key is confirmed an off market product (not OEM). The only way to fix MY ‘problem’ is to buy another OEM key from Oak Tree Mazda Stevens Creek CA & pay full price for programming the another new key. That means that I have to spent another $500 for the new key + $175 for programming. I spent 20 minutes explaining myself but to no satisfactory solution. This is ridiculous, I am now blamed for bringing a fake key for Oak Tree Mazda Stevens Creek CA to work on. John then brought Neff on the line and we spent about 15 minutes on the phone before he agreed to call corporate for a solution. Then 2 hours late, John, called and said good news, we managed to programmed you key. I said what happened? I thought my FAKE key can not be programmed! John then went on to say that it was their technician that did not know how to operate their computer. Eventually, the service department reboot the computer & it worked. Here is my unpleasant experience:- 1. I can not control what is put & not put into Oak Tree Mazda Stevens Creek CA’s computer system. I only know, I went to a dealership & paid dealership price to get professional help & advise with warranty services. 2. Instead, Sean being a service advisor, he was a “postman” on duty. He literally read from the computer when he could offer advice/solutions. 3. Instead of making sure & exhausting all possibilities before freaking out & accusing customer’s keys as being off market/fake, John took the easiest way out (which do not require to be trained as a service advisor) by pointing his finger at customer. 4. I was not treated & give professional advise when I was @ Oak Tree Mazda Stevens Creek CA. I advise all those that reads this feed back to make sure you know Oak Tree Mazda Stevens Creek CA who you are going to deal with before getting yourselves into any $$$$$ payments to Oak Tree Mazda Stevens Creek CA. More