Stevens Creek Mazda

Steven was very friendly and professional. I was allowed to keep the loaner car an extra day since I live far away I was allowed to keep the loaner car an extra day since I live far away More

We had a great experience at Stevens Creek Mazda. Our advisor, Mike, went above and beyond to make sure we had all of the information we needed. At no point did we feel pressured or haggled. We look Our advisor, Mike, went above and beyond to make sure we had all of the information we needed. At no point did we feel pressured or haggled. We look forward to continue or business with this dealership. More

I took my car for servicing here not sure about service quality though. They handed me coupon for car cleaning and that cleaning location is 3 miles from current location. I spent another 2 hours at car cl quality though. They handed me coupon for car cleaning and that cleaning location is 3 miles from current location. I spent another 2 hours at car cleaning I felt it is hassle to get service at this location. If your time is valuable avoid servicing at this place. More

The whole experience of buying a new car was great! The process was easy and stress free with this dealership. The staff was friendly. The process was easy and stress free with this dealership. The staff was friendly. More

The dealership was clean and quiet and the staff was friendly. We felt taken care of. friendly. We felt taken care of. More

I went here to replace a few parts and change brake pads for my cx-3. When I arrived at the service appointment, the agent gave me a list of services that came to an exorbitant sum. In addition to the thing for my cx-3. When I arrived at the service appointment, the agent gave me a list of services that came to an exorbitant sum. In addition to the things I had come for, they added services that were completely unnecessary (differential fluid and brake fluid exchange, fuel and air induction cleaning). They kept reiterating that I 'will still need to do these things' and put them on the list with the services I actually needed to get done with no distinction between what was necessary now vs years from now. The services they hereby implied I should buy were only things needed after 100k miles at the very least, and my car had less than 50k. They also tried to charge me for services I had gotten done at a different dealership only weeks prior. I called and got a second opinion from my previous Mazda dealer who I and they said I did not need anything else than what I came for. Stevens Creek Mazda tried to charge me an extra $1500 of unnecessary repairs. Given the other reviews here that voice similar problems, this is part is a systematic effort to be as misleading as legally possible to unsuspecting customers, in other words, a scam. I will never go here again. More

DO NOT BUY anything you didn't plan to get, no matter how much they recommend! Keep a LOW TRUST level with them and rely on your own research! During the past 5 years interacting with this dealership, much they recommend! Keep a LOW TRUST level with them and rely on your own research! During the past 5 years interacting with this dealership, I spent nearly $4000 unnecessary money on a $30000 car. I understand car dealerships tend to upsell things to customers, but this one is the WORST among all of those I interacted with. I am not sure if it's their CULTURE or if there's any specific internal training about this, they're very good at selling you THINGS THAT YOU DO NOT NEED by TAKING FULL ADVANTAGE of your LACK of knowledge in cars. If you know cars VERY WELL, feel free to go to this place and just buy things you need. However, if you're just a common non-car person, I would suggest you step away from this one in the first place. If this is the only Mazda dealership that is close to you, you may want to even consider another brand. The following are some general tips for you based on my experience interacting with them. Hope you won't be tricked. (1) Prepaid maintenance packages probably cost you more. You may not get all the items in the package(e.g. if you don't drive a lot to reach certain mileage). The prices listed on package for each item may be higher than what they are actually worth. Some benefits(e.g. loaner car) might not be available for most of the time. They won't tell you any of these catches. Instead, they would just tell how much money you can "save" based on THEIR numbers. (2) For a car with low profile tires, they may try to tell you how easily those tires could be damaged and persuade you to buy tire protection plans. However, tires are probably more durable than what they say and fixing them might be cheaper than you think. (3) During services, they will show you a tool listing all the required service items at any given time. No matter how official it looks like, that list is from the dealership, NOT Mazda. Some of the items may not even be mentioned in the car's manual. Some items are even mentioned explicitly that it is NOT NEEDED for regular change, e.g. transmission fluid for SKYACTIV. Feel free to ASK the dealership EXPLICITLY whether an item is required by the car manual and what is the required frequency there. (4) If I present you a single $200 extra service, it is likely for you to decline it. However, if I present you 5 extra items which cost a total of $1500, you may start trying to pick some from them that you think are more important. However, they might all be unnecessary. (5) If you have questions, don't sign anything. Don't consider trusting them first and doing research to learn right after. Once you sign, there is no way to get it back no matter what you find out. Even if later on you point out certain things are not required/mentioned in the user manual and ask if you can remove those items, they would just tell you the car is already being worked on without a pause for checking. However, if you ask them when your car will be ready, chances are that another half day is needed for just fluid change and regular maintenance (is it really being worked on already?). You cannot really do anything at this point. So, the best way is to prevent yourself from getting into this position. Keep a LOW TRUST level or pick another dealership/brand. To be honest, I feel as the customer, we are also responsible for this misleading upsell culture. For myself, even though I felt tricked, I still came to this place for maintenance. One obvious reason is that I bought the prepaid maintenance here. However, even if the prepaid package ends, I might still go to this one if I keep my Mazda, because it is the closest dealership around me. And THIS IS THE PROBLEM. If customers will go to their place even after being taken advantage of multiple times, it is obviously best for them to upsell whatever they can and behave like this. Probably the best way for me to get out of this is to switch to another car brand (unfortunately). Hope some of the tips are helpful. Hope you happy shopping and enjoy your car! More

Told me they would deal deal with my registration, never happened. Paid for it myself two years later, the. Went in for service and they told me it would cost over two thousand dollars to clean my engine. happened. Paid for it myself two years later, the. Went in for service and they told me it would cost over two thousand dollars to clean my engine. I went to oreillys the next day and got a cleaner additive for my gas. Fixed the problem with only 10 dollars plus a tank of gas More

We drove an hour and a half for a test drive that had been scheduled for a week, called en route to confirm we were coming, and arrived to be told that the car had been sold for days and the salesman "ha been scheduled for a week, called en route to confirm we were coming, and arrived to be told that the car had been sold for days and the salesman "had been meaning to reach out." Prices were reasonable on the certified used cars, but it left a particularly bad taste in my mouth, and I left without buying when I arrived with the full intent of leaving with a new car. More

The process was really easy and stress free with this dealership. And I would like to thank Tony Vo for his help. He went extra mile to make sure I was happy with my vehicle. dealership. And I would like to thank Tony Vo for his help. He went extra mile to make sure I was happy with my vehicle. More