Stevens Creek Mazda

We just made our first purchase from this dealership, but based on working with "Short Mike" McGhee, it won't be our last! It will be great to be able to recommend Short Mike and Oak Tree Mazda to family and based on working with "Short Mike" McGhee, it won't be our last! It will be great to be able to recommend Short Mike and Oak Tree Mazda to family and friends; in fact I already have done so. Mr. McGhee was professional, clear, respectful, attentive to details, and overall provided both an efficient and exceptional buying experience. And this from buyers who are most definitely not an "easy sell". Thanks also to Finance Director Jorge Velazquez who was polite and efficient. We love our new CX-5 and really appreciate that the buying experience was so positive! More

Couldn't hope for a better car buying experience! Ive gone to 2 dealerships before I went to Oak Tree. I'm just glad things didn't work out with the other dealerships because I had a better deal waiting gone to 2 dealerships before I went to Oak Tree. I'm just glad things didn't work out with the other dealerships because I had a better deal waiting for me at Oak Tree. They were not pushy, and were very courteous. I didn't feel pressured nor rushed, it was quick and painless! Lol I was in there for only 2.5 hours! No games and everything was pretty straightforward! After signing, Micheal Montuy, walked me out to my brand new CX-5 and, explained to me in the detail the car's features! No xxxxxxxx basically. If you're trying to buy a car, try going to other dealerships and go to oak tree and see the difference yourself. OR just don't waste your time like I did and go straight to these guys! More

Horrible Purchase Expierence I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with a safety liabilities and because I was past my 3 day I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with a safety liabilities and because I was past my 3 day cancellation contract, I had to trade-in the car owing more than what it’s worth. DGDG prides itself on having 100% customer satisfaction to 100% of our customers—100% of the time. And their infamous slogan (Be Happy). I’m not happy, I feel deceived and now I have to pay for a car, that was sold under false pretense. This is how they have treated someone who has been a loyal customer for 6 years. After this lease I will not buy/lease or have a vehicle serviced with them. They are horrible people and cannot be trusted. More

No professionalism demonstated. My name is Foh Ming. I own a White 2008 CX 9. Verified by Oak Tree Mazda Stevens Creek CA. I purchased an OEM credit card type remote control key & My name is Foh Ming. I own a White 2008 CX 9. Verified by Oak Tree Mazda Stevens Creek CA. I purchased an OEM credit card type remote control key & have it programmed by Oak Tree Mazda Steven Creek CA for my car back in 2013. It is a separate key for my wife who never use my car. For some reason, the key could not be use in March 2018. 3/17/2018 – Saturday I took the key together with my car to Oak Tree Mazda Stevens Creek CA. I asked the usual question,” I do not know why but this key is not working”. Sean (service advisor) checked his computer & said we have no record that you programmed any key here at Oak Tree Mazda Stevens Creek CA. I can only see that you bought it here @ Oak Tree Mazda Stevens Creek CA. I can not help you. I have no option but to leave Oak Tree Mazda Stevens Creek CA. 3/19/2018 – Monday I went back to Oak Tree Mazda Stevens Creek CA at 7.30 am. I spoke to Julian (manager of parts). I remembered that he was around in 2013 when I bought the OEM credit card type remote control key from Oak Tree Mazda Stevens Creek CA. I relate the 2013 situation to him & he then told me that he can speck to the service manager, Neff, about it but can not promise anything. He then came back with the service manager, Neff. Neff said the same thing that there is record that I bought the OEM key from Oak Tree Mazda Stevens Creek CA but no record that I programmed it with Oak Tree Mazda Stevens Creek CA. However, he is willing to help out the situation by programming my key again @ a discount. I told him Julian can vogue that I paid OEM money for the key & programming from this dealership (Oak Tree Mazda Stevens Creek CA). Neff then explained that even so the warranty has expired. I agreed and schedule an appointment for tomorrow to have that reprogrammed. 3/20/2018 – Tuesday I dropped off my car with John, for the reprogramming of my ‘new’ key. At about 12.00 noon, John (service advisor) called that they key is confirmed an off market product (not OEM). The only way to fix MY ‘problem’ is to buy another OEM key from Oak Tree Mazda Stevens Creek CA & pay full price for programming the another new key. That means that I have to spent another $500 for the new key + $175 for programming. I spent 20 minutes explaining myself but to no satisfactory solution. This is ridiculous, I am now blamed for bringing a fake key for Oak Tree Mazda Stevens Creek CA to work on. John then brought Neff on the line and we spent about 15 minutes on the phone before he agreed to call corporate for a solution. Then 2 hours late, John, called and said good news, we managed to programmed you key. I said what happened? I thought my FAKE key can not be programmed! John then went on to say that it was their technician that did not know how to operate their computer. Eventually, the service department reboot the computer & it worked. Here is my unpleasant experience:- 1. I can not control what is put & not put into Oak Tree Mazda Stevens Creek CA’s computer system. I only know, I went to a dealership & paid dealership price to get professional help & advise with warranty services. 2. Instead, Sean being a service advisor, he was a “postman” on duty. He literally read from the computer when he could offer advice/solutions. 3. Instead of making sure & exhausting all possibilities before freaking out & accusing customer’s keys as being off market/fake, John took the easiest way out (which do not require to be trained as a service advisor) by pointing his finger at customer. 4. I was not treated & give professional advise when I was @ Oak Tree Mazda Stevens Creek CA. I advise all those that reads this feed back to make sure you know Oak Tree Mazda Stevens Creek CA who you are going to deal with before getting yourselves into any $$$$$ payments to Oak Tree Mazda Stevens Creek CA. More

Bait and switch We communicated with Andy (internet salesperson) to see if they could match the offer given to us by the Mazda dealer in Fremont for a CX-5 AWD with n We communicated with Andy (internet salesperson) to see if they could match the offer given to us by the Mazda dealer in Fremont for a CX-5 AWD with no additional upgrades and after forwarding what the competitor could provide he told us he would match and taken an addition $100 off if we did financing. Great! We drove from Fremont to San Jose to seal the deal. When we arrived Andy was not there so we spoke to his colleague to test drive the car. He brought out a CX-5 AWD with the Bose and sunroof upgrade. We informed him that this is not what we negotiated and he would see what inventory they had. We knew they had two since Andy had given us a choice of colors. The gentlemen informed us the they only had the model we wanted with the upgrades but it was only an extra $1100. While not a shocking amount, we are not interested in the upgrades and $1100 is $1100 out of our pocket. We were informed Andy had quoted the 2WD and could not match the price quoted via email. I am extremely disappointed in the bait and switch this dealership did and will never recommend them due to the unethical methods they use to bring in purchasers. We are heading back to Fremont since they honor what they put in writing. More

the lesson i learned here is to always talk to the boss . Thanks for sheriff to solve my problem. And take time to train your people better. . Thanks for sheriff to solve my problem. And take time to train your people better. More

what a change Not your normal car dealer. They were upfront and transparent in everything. I will definately be back here in the future. Its refreshing to do bus Not your normal car dealer. They were upfront and transparent in everything. I will definately be back here in the future. Its refreshing to do business with a company that takes care of their customers More