I came in on Monday about the ad you had on Facebook. Thought I would give it a shot. So I sent a message via facebook. About a Malibu you had in the under 10,000 section and wanted to know if the deal you were offering included those vehicles. I made an appointment for Monday after work. Got the information that was requested from Facebook (Recent Pay stubs, insurance, registration, and license, never used any of that info other than insurance and license). Was told to ask for the sales manager, as Buyback Bobby set up the appointment and I would get VIP treatment.
Came in on Monday, walked in with the information asked for. No one at the receptionist desk, waited 5 minutes or more before someone came up to me to see if I was helped. Stated no, they said someone would be right with me. Waited another 10 minutes before Brandon came to help me. We talked, he was friendly, very nice person. Found out the appointment I made online, didn't exist anywhere, even though I provided all the information asked for to verify the appointment. Talked about the vehicle that I saw. He took my information. Went out to look around. Then found out the vehicle was sold earlier last week,
He brought up a 2017 Chevy Cruze, wonderful vehicle to drive. Filled out more information with him, The Manager Eric came and took my vehicle for a drive with me. Also a a very nice man, said he would work on it. Was getting late, Brandon came to let me know that they are awaiting an answer. Stated would contact me back on Tuesday with information on what is going on. Tuesday, no calls, I call on my Lunch break. Spoke to Brandon, asked about what was going on. Stated that they where still looking into it and would contact me back told him I would be free after 3:30 that day. Awaited his call for the afternoon. No call happened. Called Today, asked for Brandon, was told it was his day off, and Eric's too. This would have been very wonderful information to have had the prior day. Spoke to a finance manager I don't remember his name. But he said it wasn't looking good but would still work on it. Stated would let me know what is going on.
Overall my experience with your dealership was okay at best. It wasn't a negative experience nor was it a great experience.
I don't like to waste my time, nor do I like to waste other peoples time. But I really thought something would work out. And it appears that may not happen.
I just now know that I wasted an hour of drive time from Wausau, and fuel in my vehicle to attempt to get somewhere.
I just hope that your fiance person does what he says that he was going to do and follow up with me. Because so far no one on your end has done what they said they where going to do. And frankly that disappoints me. Because as a former USMC Sargent I always do what I say I am going to do.
I will most likely never consider your dealership again for a vehicle based upon my OKAY experience with your dealership.
I hope that something can be done to change my mind or hopefully someone does what they sy they are going to do.
Thank you for your time in this. I hope you tell your salesmen to follow up when need be. Even if it seems pointless. A phone call to me on Tuesday saying Hey we don't have an answer yet, I will be gone tomorrow, I will let you know when I get in again. This simple message to me could have made a world of difference in my experience with your dealership. A open welcome when I came in, could have made a world of difference, simply saying please have a seat, and someone will be with you.
It is always the simple things that make a world of difference.Always remember.