Stevenson-Hendrick Honda Jacksonville

New car feel We had a good experience in getting a car. Thanks to Phil for helping us to the right car. Looking forward to other experiences as we enjoy the car. We had a good experience in getting a car. Thanks to Phil for helping us to the right car. Looking forward to other experiences as we enjoy the car. More

Granddaughter's 16th birthday gift. The BEST SUV out there! ONLY looked at web, for HONDA dealers in Jacksonville area. ONLY found what we wanted at Lejeune Honda, our granddaughter lives in Jacksonville, and ONLY looked at web, for HONDA dealers in Jacksonville area. ONLY found what we wanted at Lejeune Honda, our granddaughter lives in Jacksonville, and my wife said she wanted to buy her a car, as she had told her it would be great to turn 16 and see 'her' car in the driveway!!! I initially spoke with Kelly, the internet guru, she and I decided which CRVs would workout, as I have owned two, and just bought my new 2017 Touring Model, here in Texas! Kelly is AWESOME!!!! She then introduced me to our salesperson, Whitney. She 'took control' of the deal and we worked out a scheme to surprise our granddaughter!!! I told Whitney I had no patience for the 'I will talk to my manager' routine, so, once I told her what we would pay, for either of two CRVs we were considering, she put me in touch with Dave, her manager!!!! IT WAS PAINLESS! We both agreed on pricing, and made our deal!!! The last person I spoke to was Justin, the 'Money Man', and made final arrangements for payment, and discussed TT&L, etc. He was GREAT, also!!! If I lived in the Jacksonville area, like I did back in 1968, while stationed at Camp Lejeune, and not here, outside of Dallas, Texas, THEY are the ONLY Honda dealer I would deal with!!!! Oh, I am a CRV driver for life!!!! Now, I hope our granddaughter will be too! I know she loves the one she got last night! Thank you all, for your professionalism, and making me feel like I have known all of you, all my life.................WHAT A GREAT TEAM!!! t More

Trade and Upgrade! I traveled in from Raleigh, NC seeking the best internet price I saw. I traded my 2011 sedan for a 2014 hatchback and was thrilled with Whitney and he I traveled in from Raleigh, NC seeking the best internet price I saw. I traded my 2011 sedan for a 2014 hatchback and was thrilled with Whitney and her GMs cooperation while negotiating. The warm reception, hospitality and attention to fine detail was exceptional at Lejune Honda. No gimmicks, just genuine willingness to please! I WILL be returning. Despite the two hour drive, Lejune made a life long customer today! More

Bait and switch I had numerous phone/email conversations with the internet rep. I was given SPECIFIC numbers (including all taxes and fees) for a Civic. I went to the I had numerous phone/email conversations with the internet rep. I was given SPECIFIC numbers (including all taxes and fees) for a Civic. I went to the dealership with cashier's check in hand. When I arrived I was not dealing with the internet rep but a floor salesman (a nice guy). When they showed me their price it was $2000 more than the price I had been offered over the Internet, including a mandatory $1,000 charge for dealer upgrades (floor mats, protective coating). I needed a shower when finished. Make sure to ask about the mandatory $1,000 charge on the cars. More

Great Customer Care and Fair Practice Our family vehicle purchase experience was seamless with the assistance and great care that we received from Robert Crandall. He made sure that we cho Our family vehicle purchase experience was seamless with the assistance and great care that we received from Robert Crandall. He made sure that we chose the exact car we wanted to suit our needs and the purchase experience was tailored to our comfort on all levels. More

My go to dealer My meticulously maintained Honda Civic developed its first oil leak ever. Went to the shop, they first said valve cover eventhough the leak was below My meticulously maintained Honda Civic developed its first oil leak ever. Went to the shop, they first said valve cover eventhough the leak was below the cover on the pasenger side of the engine, continued to leak, then they said it was the oil plug possibly, third time and finally the master mechanic said it was the vtec solenoid gasket. Replaced the whole system and the leak stopped instantly. The master mechanic certainly know's his hondas. The General Manager Bill Bowen truly cares about how the dealership operates and will work with you to ensure you have a great experience. More

Came home with a Honda! Wasn't expecting to drive off the lot with a car but that's what happened, and I am happy that I did. Rob helped us out and gave us his advice on what Wasn't expecting to drive off the lot with a car but that's what happened, and I am happy that I did. Rob helped us out and gave us his advice on what would be the best car for me and i took it. The car has grown on me and we are happy with our purchase. It was a pleasure to do business with Rob and Eddy. More

Honda civic Rob was amazing. Very helpful and pacient. I told him what I liked and he picked the perfect car for me. He worked with my budget as much as possible. Rob was amazing. Very helpful and pacient. I told him what I liked and he picked the perfect car for me. He worked with my budget as much as possible. More

By far, the best dealership experience ever! I went to Lejeune Honda to look at a particular pre-owned vehicle for myself and for my mother to purchase her Honda off lease. From the moment we ste I went to Lejeune Honda to look at a particular pre-owned vehicle for myself and for my mother to purchase her Honda off lease. From the moment we stepped into the dealership we were greeted with such professionalism. We had an appt with Rob Crandall in sales. He was very honest and upfront in telling us that he was running behind with a client, but was prepared by pulling up the vehicle I was there to see. He continuously checked back with us to let us know he was almost done which was greatly appreciated. At the same time, Eddy Solis, the sales mgr. approached us with a big smile. He stepped in right away and started to go to work on my moms deal. Shortly after, Rob was done with his client and between the two of them they were able to get everything done in a timely manner. We were extremely pleased with how we were treated by both of them. Their vibrant personalities and willingness to go above and beyond for us made for such a delightful experience. We had travelled over an hour from Wilmington, NC and it was worth every mile that we drove. I would highly recommend this dealership (Rob Crandall and Eddy Solis) to any of my friends or family members. It was a fabulous experience!! More

Pretty good experience. Pretty easy to work with, everything went pretty smooth. Was able to workout a deal via text. Rob was a good guy to work with. Pretty easy to work with, everything went pretty smooth. Was able to workout a deal via text. Rob was a good guy to work with. More