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Stevenson-Hendrick Honda Jacksonville
Jacksonville, NC
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TGILH! (Thank Goodness it's Lejune Honda)! I'm doing the Friday new-car happy dance after spending a few hours with Ryan & Rob from the internet department and their fine colleague in the finan I'm doing the Friday new-car happy dance after spending a few hours with Ryan & Rob from the internet department and their fine colleague in the finance department. Here's how this went down: I had spent some time this week online (auto-trader, cargurus.com) looking for a used Toyota and had selected the 'great deals' option in my search. One of the cars that came up was a 2012 Toyota RAV4 with only 26K miles and it seemed like one of those 'too good to be true' moments. This morning I called the dealership to check on the car's availability and history and sure enough it was available and truly had only 26K miles on it despite being nearly 5 years old. Rob, the internet manager, said that he would have Ryan pull the car up and to help me when I arrived; approximately 45 minutes later. Sure enough, Ryan was ready and waiting at the door with a freshly washed beautiful red vehicle ready for a test drive. In conversation, he mentioned that he and Rob collaborate closely and are committed to responding quickly to online inquiries as well as attending to phone and walk-in customers. We had a nice test drive; fairly lengthy in comparison to others I've had over time, as Ryan had suggested that we get some highway time as well as backroad and in-town feel for the vehicle. This provided me with some time to feel like I was getting to know the vehicle beyond a quick visual appeal and short road test. Once back at the dealership, it was a no-pressure all the way experience... They responded to all of my questions and worked closely with me to align my budget with their business costs for the vehicle (along with all of those other pesky costs that come with a vehicle purchase). We examined all of the line items and Ryan took my proposal to Rob, who came out to speak with me after just a few minutes. There was none of that 'back and forth' stuff that is legendary with car-buying. (Seriously now, how many hours do car-customers typically sit alone in a cubicle while the sales guy takes the numbers to the big guy in a back office somewhere? How often do car customers actually even shake hands with the manager who holds the power of 'the deal" in his hands? How often are customers ready to walk out from fatigue and frustration?) We were able to quickly agree on meeting half-way between my proposed "out the door right now" offer and the dealership's interests. My trade-in also received due consideration even though it was a 2004 model and unlikely to be a hot ticket item for other buyers! After about 30 minutes from gathering info for financing application and receiving the thumbs up, I was signing papers and doing a happy dance in my head. It took a few more minutes for the make-ready team to wash and prepare the car for me and head off. Start to finish, around 3 hours of my day. I felt that my budget was respected, my voice had been heard, and that they were truly interested in helping me to reach my vehicle goal rather than just being focused on closing the deal. Rob and Ryan are wonderful to work with; knowledgeable, patient, and courteous in a Southern gentleman sort of way. These folks are truly professionals in every sense of the word. I would definitely do business with them again. With highest regards, mh More
Coral Drumm. Helpful, honest and willing. Walk in. Ask for Coral Drumm. It's that easy. Jacksonville car dealerships are notorious for scamming and cheating people out of what they can afford Walk in. Ask for Coral Drumm. It's that easy. Jacksonville car dealerships are notorious for scamming and cheating people out of what they can afford and what is practical for their lifestyle and financial situation. Mrs. Drumm and the sales department worked with me until we found the perfect car for the perfect price. The only way I'd go anywhere else is if this dealership closed down. Mrs. Drumm has not only helped me but many of my friends that work on New River and Lejeune and all have second that fact this is the best dealership with the best salesmen and saleswomen. More
Best in a while. I use to buy my Lincoln vehicles from Lejeune and it was pleasure because there was no back and forth. Just straight talk. I quit buying lincoln when I use to buy my Lincoln vehicles from Lejeune and it was pleasure because there was no back and forth. Just straight talk. I quit buying lincoln when they went small. My buying experience with the staff at Lejeune Honda reminded me of those times. Thanks guys and Gals for making my buying experience a joy and not a hassel. More
Service Department is horrible!! I bought my Honda CRV last year the sales associate Ryan was excellent!! The service department was very rude and I will never go back again. They got I bought my Honda CRV last year the sales associate Ryan was excellent!! The service department was very rude and I will never go back again. They got one star only because I couldn't chose 0. More
Honda 04/13/16 service I would like to commend both Robbie Castro and Chris Vance regarding the excellent service provided to my Honda. Jerry is very fortunate to have such I would like to commend both Robbie Castro and Chris Vance regarding the excellent service provided to my Honda. Jerry is very fortunate to have such dedicated employees working at his dealership. Sincerely, John Zorovich More
Glad I made the drive to Lejeune Honda Based on the price offered through USAA car buying service, I made the drive from Chapel Hill to Jacksonville and Lejeune Honda. The service provided Based on the price offered through USAA car buying service, I made the drive from Chapel Hill to Jacksonville and Lejeune Honda. The service provided by Ryan A. was efficient and friendly and we also got a fair price for our trade in. Everything about the process and transaction went smoothly. Next time I need another vehicle, I will work with Lejeune Honda again. More
Over The Top Firstly, my experience with this dealership was phenomenal. I have had a beater for the last 3 years and it was nickle and dime-ing me to death so my Firstly, my experience with this dealership was phenomenal. I have had a beater for the last 3 years and it was nickle and dime-ing me to death so my wallet was liking me less and less with each passing month. I had worked with them for a long time and the thing that struck me, in the best way, was their inability to mince their words. For me, at least, it was a refreshing change from the usual. The gentlemen that I worked with through out remained patient and professionally fully answering every question I threw at them. That being said, If you require straight answers about your current vehicle or the one you plan to take jump in seek out TJ Ledbetter. He's my go to guy because between him and Terry there's nothing they can't manage. They will tell you like it is and recommend the best course of action whatever it may be but ultimately leave the decision in your hands as to what would work best for you. Chris Paine knows all of the in's and out's when it comes to the specifics of each individual and assisted, along with Greg, pinning down exactly what I not only wanted but needed while keeping me within the budget I set. They took the time to take care of me so far as to say that if it isn't on the lot now come back within a week or we will let you know when it comes through. In particular, Gus Trombley stood by me through out the whole process patiently and knowledgeably meeting my every need. Having been a Marine himself he understands what it can be like and taking the time to ensure his own get everything they possibly can. This man goes out of his way to ensure your leaving satisfied within the realm of vehicles. mention that Vlad sent you they are very familiar with me. I left with my fully loaded 2013 VW Passat and it went above and well beyond my needs even staying below my budget. If you ever need anything I will always make myself available as I do not like mincing my words and if you need a second opinion do not hesitate to tell them to get a hold of Vlad. Have a blessed day and may he watch over you. More
Lejeune Honda Sales Experience Our experience with Lejeune Honda was a pleasant one. The salespeople Valerie and Grant were quite helpful. They were knowledgeable, patient and cou Our experience with Lejeune Honda was a pleasant one. The salespeople Valerie and Grant were quite helpful. They were knowledgeable, patient and courteous.. There was no pressure. I felt the purchase price and trade in were fair and am happy with both the dealership and the Honda Pilot which we purchased. I would highly recommend Lejeune Honda for your consideration. More
Sooooo happy!! I can be very indecisive and want to thank everyone for being so patient and helpful! I am extremely happy with my CRV!!! Thanks again Grant! I can be very indecisive and want to thank everyone for being so patient and helpful! I am extremely happy with my CRV!!! Thanks again Grant! More
Great experience From the moment I arrived, the personnel were friendly and not pushy. Great experience and will revisit this dealership again. Thanks for the positi From the moment I arrived, the personnel were friendly and not pushy. Great experience and will revisit this dealership again. Thanks for the positive experience. More