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Stevenson-Hendrick Honda Jacksonville
Jacksonville, NC
1,103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,103 reviews
August 02, 2019
Excellent Customer Service All the staff we worked with were excellent, very friendly and patient and I would highly recommend this dealership to anyone looking for a new vehi All the staff we worked with were excellent, very friendly and patient and I would highly recommend this dealership to anyone looking for a new vehicle. More
by LADANTE.LATISHA
Verified CustomerEmployees Worked With
Nathan Peterson
August 01, 2019
I’ll keep coming back I wish I could remember people’s names, but that’s my weakest point. Everyone I came in contact with - from the gentleman who initially greeted me to I wish I could remember people’s names, but that’s my weakest point. Everyone I came in contact with - from the gentleman who initially greeted me to the gentleman who checked me out - was very nice and offered good advice when I asked for it b More
by michellehahne13
Employees Worked With
Chris Vance, Ben Horak, Tommy Kasper
July 31, 2019
Exceptional Service! Always a pleasure coming to Lejeune Honda for service. Manager and team are extremely resourceful and professional. Prices may be somewhat cheaper els Always a pleasure coming to Lejeune Honda for service. Manager and team are extremely resourceful and professional. Prices may be somewhat cheaper elsewhere but the customer service here is bar none and keeps me coming back. I am extremely pleased every time. Thank you for the always taking care of your customers! More
by dalonz
Employees Worked With
Dena Gates, Tommy Kasper
July 31, 2019
good to go! I came in for regular maintenance on my used Honda (which I bought from this dealership) and was very satisfied! Keep up the good work, God Bless!!! I came in for regular maintenance on my used Honda (which I bought from this dealership) and was very satisfied! Keep up the good work, God Bless!!! More
by AFATSIS
Employees Worked With
Ericka Dobson
July 30, 2019
Easy, fast, and recommended I've been taken care of, educated, and led me choose the right decision on my first car purchase. Mr. Brown kept me satisfied with my decision and wou I've been taken care of, educated, and led me choose the right decision on my first car purchase. Mr. Brown kept me satisfied with my decision and would recommend him to other customer. More
by HmC
Employees Worked With
Steven Brown
July 30, 2019
Disappointed I made an appt for a recall on my Acura and when I show up I’m told the recall could not be completed. The service rep was very friendly and tries to I made an appt for a recall on my Acura and when I show up I’m told the recall could not be completed. The service rep was very friendly and tries to assist, however, i left without my recall completed. I was given a number to call for the recall but since I just bought the vehicle, I was not able to get through. I could’ve made an appt an hour away at the Acura dealership as it was my only day off but thought i was able to get it completed at Honda. I did have an oil change done while I was there. Staff is extremely friendly. Sitting in the waiting area I heard two other dissatisfied customers complaining to each other about the service dept. More
by LDETRES
Employees Worked With
Can’t remember his name
July 29, 2019
Painless Purchase Rob Crandall made our new SUV purchase as painless as possible. Buying a new car is usually a stressful activity but Rob took most of the pain out of Rob Crandall made our new SUV purchase as painless as possible. Buying a new car is usually a stressful activity but Rob took most of the pain out of the process. We hadn't necessarily planed on leasing that day but everything seemed to fall in place. Very happy with Rob and the dealership overall. More
by Travelguy
Employees Worked With
Clay in F&I was very quick and efficient processing the paperwork., Rob Crandall
July 29, 2019
Amazing experience! Ron was amazing to work with! I never felt pressured into my purchase! He took the time to explain everything that was going on, from the trade in to Ron was amazing to work with! I never felt pressured into my purchase! He took the time to explain everything that was going on, from the trade in to all of the options that I get with my new car, I felt that I was making the right decision! I would definitely recommend Ron and all of the great people at Lejeune Honda! This is my 2nd purchase with Lejeune Honda and it was as seamless as the 1st time. More
by Aemcmasters
Employees Worked With
Ron Ailshire
July 29, 2019
Polite and awesome I took my CR-V into the service dept. it had developed a vibration somewhere in the dashboard. Tommy in the service dept was eager to help and resolve I took my CR-V into the service dept. it had developed a vibration somewhere in the dashboard. Tommy in the service dept was eager to help and resolve the issue for me. He had two techs drive my vehicle and try to pinpoint where the vibration was coming from. They could here it so the dash was disassembled all things tightened and reassembled and drove again. Could not hear the vibration anymore. I am very pleased with the service and techs commitment to finding the vibration. I can no longer hear the vibration. Thank you Lejeune Honda service dept. More
by Hummer
Employees Worked With
Tommy Kasper
July 29, 2019
Disappointed If I wouldn't have to bring my 2018 Pilot to the Dealership Service Center for oil change I wouldn't. 1. Why does a scheduled oil change take 1 1/2- If I wouldn't have to bring my 2018 Pilot to the Dealership Service Center for oil change I wouldn't. 1. Why does a scheduled oil change take 1 1/2-2hrs? 2. Oil Change Businesses clean vehicles inside & out, but not Honda 3. Normally someone greets me upon arrival. Not this time. I parked, looked inside the Service Center and saw 7 Employees standing in groups. I took my sweet time to stow away a few things and gather my items. I exited my vehicle and slowly made it to the curb where someone finally cared enough to step outside to welcome me. There were no other customers in the area. This gentleman did not make eye contact and did not greet me. Only asked 'what are you here for?', then pointed me to the door to go inside and check in. I really don't care to go back if they don't care that I bring my vehicle to them. The only good review I can give is for TJ. He sat in my vehicle to show me how to reconnect my phone to the vehicle. Then, he showed me the best way to make the A/C function better. Why does Honda put an old A/C system with the new freon? It takes about 15 min to cool at it's best. By then I usually have arrived at my destination. More
by Just4me2
Employees Worked With
TJ , Rebecca Cottrell
