Stevenson-Hendrick Honda Jacksonville

It was a great experience buying Honda CR-V 2019 here. Good dealership. Jose was nice and helpful in detailed explanation. I was impressed by his patience to pass through the rigors involved in the purchas Good dealership. Jose was nice and helpful in detailed explanation. I was impressed by his patience to pass through the rigors involved in the purchase. I am looking forward to Honda and Lejuene fulfilling all that they signed in the contract. Thank you. More

Excellence in taken care of your Honda customer I received excellent service and care when I called for service on my car by TJ. TJ kept me informed letting me know what part needed to be replaced t I received excellent service and care when I called for service on my car by TJ. TJ kept me informed letting me know what part needed to be replaced to include reminding me that I needed my car inspection. TJ is very professional and cares about me as a customer just like family. That means a lot to me and I appreciate the awesome awesome service that Honda gives me when I bring my car in. Thank you for a job well done TJ Ledbetter. I recommend the Honda car and Service Department for quality care and service. More

Good Service Great customer service, friendly salesman, would recommend buying here. Process was quick and easy no hassle, and we paid the price we wanted and were Great customer service, friendly salesman, would recommend buying here. Process was quick and easy no hassle, and we paid the price we wanted and were comfortable with. More

Great and professional Tj is very helpful and informative. He helped me understand and know what needed to be fixed on my van. He is very personable and you arent jist anoth Tj is very helpful and informative. He helped me understand and know what needed to be fixed on my van. He is very personable and you arent jist another customer to him. More

bad paint experience I dropped off my car for it to be painted to repair the damage on the car from the paint chipping (under warranty on 13-14 white odyssey). I was witho I dropped off my car for it to be painted to repair the damage on the car from the paint chipping (under warranty on 13-14 white odyssey). I was without my car for 2 1/2 weeks but your dealership provided me with a car which was great. The people I dealt with in your actual dealership were very accommodating and always nice. Due to family coming into town we were unable to drop the car back off immediately as we needed the extra seating my odyssey provides. During this week we had our car back we also discovered that they installed the rear windshield wiper backwards (during a heavy downpour we learned this when I couldn’t clear my back window). I dropped it off at your dealership again. When my car came back from caliber I picked it up at the dealership and brought it home. Upon further inspection by my husband we saw that where they painted it on the back end it was speckled blue, you can see the flakes where they ripped the tape, and they didn’t paint the WHOLE back hatch as was stated they were going to do on the billing quote. We brought this to the dealerships attention and they were super accommodating with setting up getting it repainted, another loaner car, and even when above and beyond by meeting me at the paint center to get this sorted out.Due to family coming into town we were unable to drop the car back off immediately as we needed the extra seating my odyssey provides. During this week we had our car back we also discovered that they installed the rear windshield wiper backwards (during a heavy downpour we learned this when I couldn’t clear my back window). I drop my car off at your Dealership again where again - nothing but pleasant people and very accommodating. About 4 days later I get a call that my car is done again. My husband picks the car up only to review the paint job to see it barely matches the paint on the panels next to the rear hatch . We again drive our car down to caliber where we are met with their employees. You can tell at this time that they aren’t happy that we aren’t happy. I point out the color difference and the one man states that that’s just the way it is because the door is metal and the panels are plastic. I point out that while that may be true we haven’t had the best experience again stating all that was wrong with the car including the fact it wasn’t reassembled properly. I was told ‘Sorry we cannot all be as perfect as you in life and make mistakes’. While I understand that people make mistakes if it is your job to paint a car, returning it to the owner with blue specks, uneven lines and an incomplete job is not a mistake but incompetence. After much back and forth we left having realized we were going to get no where with them as they kept insisting that’s the way car’s paint is supposed to look. Following this visit we also discovered they never hooked back up my car’s rear windshield wiper tube. I understand again, mistakes happen but this is just plain incompetence with no quality control in place. While the dealership itself was great - we were very disappointed with the service we received from caliber collision. From the way we were spoken to to the fact they thought nothing of returning a car they had for almost 3 weeks not assembled and the wrong color. Again - everyone we dealt with in the actual service center was fantastic and very accommodating. They returned calls, listened to my concerns, and even met me at Caliber when we brought it back to show them what was wrong with the car. More

A quick reasonable experience Came in today to explore my options, Rob was very personable and was able to asses and meet my needs. Financing was as helpful as it was reasonable. Came in today to explore my options, Rob was very personable and was able to asses and meet my needs. Financing was as helpful as it was reasonable. More

Rob is the best We can't thank rob and nick enough for getting us into our dream car. Start to finish we spent 2 hours to drive home with our challenger. Rob is very We can't thank rob and nick enough for getting us into our dream car. Start to finish we spent 2 hours to drive home with our challenger. Rob is very efficient and easy to work with. 100% recommend working with this friendly welcoming dealership. More

Excellent service T.J. made every effort to save me the maximum amount of money, told me about an extended warranty that I didn't even know about and made arrangements T.J. made every effort to save me the maximum amount of money, told me about an extended warranty that I didn't even know about and made arrangements to provide transportation to and from home while my vehicle was being worked on. More

Good service The service was good but I was disappointed as I spent a lot of money to get my car fixed and they didn’t even wash the outside or vacuum the inside. The service was good but I was disappointed as I spent a lot of money to get my car fixed and they didn’t even wash the outside or vacuum the inside. I felt like they could have done better! More

Oil change For an oil change appointment it took over an hour and a half then they always come back with other things to fix your car for. For an oil change appointment it took over an hour and a half then they always come back with other things to fix your car for. More