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Stevenson-Hendrick Honda Jacksonville
Jacksonville, NC
1,103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,103 reviews
July 16, 2019
Great Service With you all the way. Patrick has been with us throughout the purchase. Great follow up and service. Would recommend others to visit your dealership With you all the way. Patrick has been with us throughout the purchase. Great follow up and service. Would recommend others to visit your dealership. Thanks More
by Buyguy
Verified CustomerEmployees Worked With
Patrick Hairston
July 16, 2019
Very satisfied!!! Very satisfied with the hospitality and business. This is our second vehicle we've purchased in a year from Patrick and Chris. I can't tell how much b Very satisfied with the hospitality and business. This is our second vehicle we've purchased in a year from Patrick and Chris. I can't tell how much both these Professionals made us feel at home and like family. They listened to our needs and help us make the best choice for our family. When the time arises again we will definitely seek to buy from them again. Thank you for all you do...Ronnie and Gina Holman More
by rholmanjr1
Employees Worked With
Patrick Hairston, Chris Millie
July 16, 2019
Quick, and straight to the point Everyone was there trying to save me a buck or two. I walked off the lot with a car in about an hour. He basically did everything for me. Even let me Everyone was there trying to save me a buck or two. I walked off the lot with a car in about an hour. He basically did everything for me. Even let me use his pc to get my insurance and stuff squared away. Would definitely come back to Honda. I had a very exact thing I wanted, and he took the picture I painted and made it a reality. More
by colbyjack88
Employees Worked With
Steven Brown
July 15, 2019
New purchase Nathan assisted me flawlessly. Professionally sound, responded quickly to market conditions, and possesses strong memory skills. Furthermore, he displ Nathan assisted me flawlessly. Professionally sound, responded quickly to market conditions, and possesses strong memory skills. Furthermore, he displayed maturity and adapted promptly while dealing with my ever changing military hours. More
by thomasoorah
Employees Worked With
Nathan
July 15, 2019
Frustrated My 2016 Honda Pilot has been hesitating when accelerating. The RPMs basically just go up and down until I get to a higher rate of speed. The vehicle h My 2016 Honda Pilot has been hesitating when accelerating. The RPMs basically just go up and down until I get to a higher rate of speed. The vehicle has around 53000 miles. It is still under the Powertrain warranty and we also purchased a $3000 extended warranty that was supposed to cover almost everything. Dropped the vehicle off at 8:00. The service advisor called my husband around 11:00 am to tell him that it needed a software update and transmission service. He also proceeded to say we had to pay a diagnostic fee. All of which he says is not covered under warranty. I decided to call back myself and talk with the advisor and ask why a software update, that would be required, would not be covered. He just said it wasn’t. I proceeded to tell him that I had brought my CRV in previously, with the same type of issue, and it was covered. He looked it up in the computer and then said he would talk to his manager. He also said he doubted it would be covered. He called me back and said that the manager said they would cover the software update but I would have to pay for the diagnostic fee. At that point I just wanted my car to be done and said ok. $110 later, I get my car back. He says that he still recommends a transmission service. Mind you, he made a point to let me know that the normal hourly rate is like $50 or something like that. I guess we were getting a “deal” since we only have to pay $110. The next day, my Pilot starts doing it again. I am beyond frustrated at this point. This is a known problem and Honda has yet to fix it. Anyone can Google it and see that it is an issue. My problem is that both my CRV and, now my Pilot, have had these issues. Why I had to pay for one and not the other is beyond me. I paid a lot of money for this vehicle to have it mess up with such low mileage AND buy an extended warranty. I have had many vehicles and a simple transmission service wouldn’t remedy an issue like this. I used to work in the service industry and know they make money in sales. Unless you wear and tear your car, most vehicles don’t need a transmission flush under 100,000 miles. Now we have to take another day and find another ride to drop off the vehicle AGAIN. To see what the issue is. I’m sure it will be something that costs me money out of pocket because the warranty won’t cover it. I have always put my faith in Honda vehicles but not so much anymore. More
by Kam123
Employees Worked With
TJ
July 14, 2019
Easy Peasy Lemon Squeezy! Best dealership experience I’ve had! Upfront Steven and Dj we’re both vary professional and friendly. They both had my needs and wants in mind when he Best dealership experience I’ve had! Upfront Steven and Dj we’re both vary professional and friendly. They both had my needs and wants in mind when helping me pick out my new truck. Traded my 2017 Honda Civic Si for a beautiful 2015 Chevy Silverado. Professional, friendly, but most importantly hassle free! Great group of guys. Would recommend. More
by 12BJake
Employees Worked With
Dj, Steven Brown
July 12, 2019
Oil change It is very easy to schedule service. I looked for available slots and had one only 1.5 hours later! They take walk-ins, too. It is very easy to schedule service. I looked for available slots and had one only 1.5 hours later! They take walk-ins, too. More
by kcrenshaw
Employees Worked With
Tommy Kasper
July 12, 2019
Excellent Service Quick requirement to get car fixed due to starting issue pointed us to Lejeune Honda. They got the car right in and completed effort same day Quick requirement to get car fixed due to starting issue pointed us to Lejeune Honda. They got the car right in and completed effort same day More
by Dlaurie
Employees Worked With
Names not remembered
July 11, 2019
Oil change Ericka in the service department is so amazing. I didn't have a appointment and I went in the day after a holiday to see if I could get a oil changed. Ericka in the service department is so amazing. I didn't have a appointment and I went in the day after a holiday to see if I could get a oil changed. Erika stated they were busy but if I didn't mind waiting she would get me fixed up. By the time I sat down they were coming go get my car and it was back out to me shortly after. I have to say both times I have been to the service department I have been in and out in a timely manner with no long lines. Keep up the good work guys More
by BROCKBECKY52
Employees Worked With
Caleb, Ericka Dobson
July 08, 2019
I liked Eric and his honesty and fulfilling my needs. I enjoyed working with Eric he listened to what I wanted we reviewed my options. He didn’t pressure me to get something more than I wanted. I ended up I enjoyed working with Eric he listened to what I wanted we reviewed my options. He didn’t pressure me to get something more than I wanted. I ended up with a great car and I love it. More
by ddaniels810
Employees Worked With
Eric
