Stevenson-Hendrick Honda Jacksonville

Recall and 30k service The estimated time was not discussed and every time I asked I was given soon or 30 more minutes and I was there for almost 4 hours and had to leave an The estimated time was not discussed and every time I asked I was given soon or 30 more minutes and I was there for almost 4 hours and had to leave and bring my vehicle back the next day to finish which was ridiculous. Then my wheels weren’t even aligned and was told they can’t be which is ridiculous as the vehicle is a 2018 and only a year old, so to be told that I would have to buy an expensive part to fully align my wheels is not acceptable. Then even after having the recall done and the 30k miles service they didn’t top off any of the fluids, as I had no windshield wiper fluid when I tried to use it the next day, which make me wonder if any of the work I spent over $900 for was actually done. The only up side is the people are nice. More

Great Customer Service! All the customer representatives I encountered were extremely nice!!!They all are an asset to the business. I was out within an hour. I will be retu All the customer representatives I encountered were extremely nice!!!They all are an asset to the business. I was out within an hour. I will be returning! Thank you again!! More

Great Experience I always have a great experience at Lejeune Honda. They have a comfortable waiting room and also offer a shuttle . The service department always has I always have a great experience at Lejeune Honda. They have a comfortable waiting room and also offer a shuttle . The service department always has helpful people. More

Easiest car buying experience Went in to Lejeune Honda and knew exactly what we wanted Rich made the whole process super easy. Would do business here again. Thank you! Went in to Lejeune Honda and knew exactly what we wanted Rich made the whole process super easy. Would do business here again. Thank you! More

Scheduled Maintenance using the APP I scheduled a tire rotation using the Honda App. when I arrived the staff was very courteous and attentive to my needs. Great Work Team! I scheduled a tire rotation using the Honda App. when I arrived the staff was very courteous and attentive to my needs. Great Work Team! More

fantastic Very fast which I really appreciated and great costumer service! Very helpful took the time to answer all my questions and more. I was there for 10 mi Very fast which I really appreciated and great costumer service! Very helpful took the time to answer all my questions and more. I was there for 10 mins and she already had me sold on the second car she showed me! More

Service Department Cares Everyone I’ve dealt with in the service department at this dealership truly cares about their customers. They do what they say they are going to do a Everyone I’ve dealt with in the service department at this dealership truly cares about their customers. They do what they say they are going to do and fix the car right the first time. More

Car Purchase Customer service was amazing and made the process for purchasing a car extremely easy. The staff members were extremely patient and helpful. I am extr Customer service was amazing and made the process for purchasing a car extremely easy. The staff members were extremely patient and helpful. I am extremely impressed and will be doing more business at this establishment. More

Double service Recently had my two Honda’s in for service which was efficient and courteous. One of the serviced vehicles was there for 4 tires and they got it righ Recently had my two Honda’s in for service which was efficient and courteous. One of the serviced vehicles was there for 4 tires and they got it right the 1st time as expected! Rides like dream and smooth! Thank you! More

Excellent service. I received excellent customer service when I recently had my vehicle serviced. Rebecca is always very knowledgeable when recommending what needs to be I received excellent customer service when I recently had my vehicle serviced. Rebecca is always very knowledgeable when recommending what needs to be done now and in the near future. More