Stevenson-Hendrick Honda Jacksonville

Excellent, quick service I had a minor problem with my windows rolling down. I was able to easily and conveniently book a service time online for the same day. They were able I had a minor problem with my windows rolling down. I was able to easily and conveniently book a service time online for the same day. They were able to fix it that day, and as it was a small fix, they did not even charge me. Everyone I spoke with was pleasant and competent. I generally don’t go to dealerships for maintenance/repairs, but I will definitely be back here! More

Rude attitude Customer service was horrible, questions weren’t answered, we were never called back for the week you had the car, and when we showed up Ben was even Customer service was horrible, questions weren’t answered, we were never called back for the week you had the car, and when we showed up Ben was even more repulsingly rude. Would have been nice to know while they had the car (not the day of) we needed to buy a new tire so they were all even and a tire alignment needed done. Good thing theres better tire prices and customer service elsewhere. More

Impression I was actually surprised. I come from California so it's all about the presentation and professionalism. This place did very well. Cleanliness and off I was actually surprised. I come from California so it's all about the presentation and professionalism. This place did very well. Cleanliness and offers are appropriate. Waiting room was pleasant. Wouldn't mind coming back to this dealership More

Got me in very quickly I called for an appointment to get an oil change and tire rotation. I was told I could bring the car to them in 30 minutes and they would work me in. I called for an appointment to get an oil change and tire rotation. I was told I could bring the car to them in 30 minutes and they would work me in. Even as an unscheduled customer my service was done promptly More

Easy to deal with. Good people. From setting up the service on the phone to the staff onsite, everyone very friendly and went out of their way to make it a good experience. From setting up the service on the phone to the staff onsite, everyone very friendly and went out of their way to make it a good experience. More

Long wait I made an appointment and was taken care of right away. I don’t know when the work actually began but it too two hours to do a state inspection, oil c I made an appointment and was taken care of right away. I don’t know when the work actually began but it too two hours to do a state inspection, oil change and tire rotation. It just seemed to be a long time for waiting service. I was offered a ride and there were drinks and snacks available. More

Awesome customer service as always. Been going there for 15 years. They just get better every time we go. We see Ben all the time but when he's not around s customer service as always. Been going there for 15 years. They just get better every time we go. We see Ben all the time but when he's not around someone else steps up. More

Recent Service Visit Very professional Service Associates who take the time to ensure everything is explained in simplified detail and get vehicle issues completed in a ti Very professional Service Associates who take the time to ensure everything is explained in simplified detail and get vehicle issues completed in a timely manner. More

Service Department As always I received received outstanding service and care at Jacksonville, N.C. Honda. The personnel quickly find the problem or problems with your As always I received received outstanding service and care at Jacksonville, N.C. Honda. The personnel quickly find the problem or problems with your vehicle and expertly repair them. I highly recommend them for all your vehicle needs Purchasing a New Car or for Maintace More