Stevenson-Hendrick Honda Jacksonville

Smooth Process We had a great experience at Lejeune Honda. It was a smooth process and our salesman was upfront and honest. Plus, the deals on new cars during thei We had a great experience at Lejeune Honda. It was a smooth process and our salesman was upfront and honest. Plus, the deals on new cars during their Black Friday sales event were very good. There were some mistakes in our paperwork once we got to financing but the finance employee was cordial and easily corrected the issues. More

Friendly and Professional Service person came right out to my car as soon as I drove up and vehicle went straight back. Nice waiting room and service did not take long. Enjoyed Service person came right out to my car as soon as I drove up and vehicle went straight back. Nice waiting room and service did not take long. Enjoyed speaking with Ron and car has been awesome since alignment! Thanks! More

Excellent Customer Service I own a 2009 Honda Civic Si and normally do all the maintenance on the vehicle myself. But with me moving I didnt have the time to fix the couple issu I own a 2009 Honda Civic Si and normally do all the maintenance on the vehicle myself. But with me moving I didnt have the time to fix the couple issues I was having with the vehicle so I called the dealership and scheduled an appointment. The representatives in the service department where very helpful, understanding, and thorough, taking notes of the issues I had. I had a couple general maintenance jobs done (serpentine belt replaced, fuel system cleaning, alignment, and a motor mount replaced). Everything was done to my satisfaction and the car drives like a dream again. The only issue I had is upon recieving the keys and signing the paperwork, I inspected the new motor mount and found that the mechanic, who had just starter not to long ago, had sheared the head of one of the bolts off holding a bracket to the frame. The bracket holds the motor mount in place. I asked the service rep to take a look at it and once she saw the issue she then called in, im guess here, the leader mechanic to take a look at it as well. They immediately had the bolt on order and had it replaced, free of charge, the next day. Keep in mind the car was still safe to drive, especially with a total of 6 mounts and the bracket still had the other 3 bolts in tact. I couldnt have asked for better customer service. I gave both service reps 5 stars and everything in the service center 5 stars with the exception of the "quality of work". I gave that a 4 star due to the first mechanic not correcting his mistake when it first occured. I would definitely take my vehicle back for any other service if I wasnt leaving the area. More

Great job Awesome group of people very friendly..they make you feel like your at home !!! Thier techs are great bunch of guys very knowledgeable.detail guys are Awesome group of people very friendly..they make you feel like your at home !!! Thier techs are great bunch of guys very knowledgeable.detail guys are unmatched More

Great service I’m very satisfied with the routine maintenance my Honda received. My only complaint, which isn’t necessarily related to the maintenance/ service team I’m very satisfied with the routine maintenance my Honda received. My only complaint, which isn’t necessarily related to the maintenance/ service team, is being called and messaged until i take a survey. I would really like to be able to just bring my car into to be maintenanced and cared for without having several calls, emails and texts the days to come. More

Why I would not recommend Separate fee for tire rotation is unacceptable. This should be an all inclusive service paired with oil changes. Great service, bad corporate policies Separate fee for tire rotation is unacceptable. This should be an all inclusive service paired with oil changes. Great service, bad corporate policies. Honda, you need to get your act together. More

Above and beyond Erika went above and beyond to help me get the best price possible on replacing my tires. She took into account a cross country road trip I had coming Erika went above and beyond to help me get the best price possible on replacing my tires. She took into account a cross country road trip I had coming up and made sure my car was serviced accordingly. More

Chris is awesome Chris is great his customer service is superb. It’s service like his and Rebecca’s that keep me coming back over and over again. Chris is great his customer service is superb. It’s service like his and Rebecca’s that keep me coming back over and over again. More

Great customer service! Sales person was awesome. Very respectful crew working there. Sales person was very knowledgeable, very personable, articulate in delivery of information. The team takes great Very respectful crew working there. Sales person was very knowledgeable, very personable, articulate in delivery of information. The team takes great pride in customer satisfaction. More

Great experience. I was having trouble finding a place that could get me a vehicle. Alexios contacted me as soon as he had received my inquiry on a car. The car I had q I was having trouble finding a place that could get me a vehicle. Alexios contacted me as soon as he had received my inquiry on a car. The car I had questions about was unfortunately a vehicle that I could not drive because of my lack of knowledge on manual vehicles. He found me a car that was just as nice and an automatic. He helped me through the process all the way through. It was the best service I have received from any car dealership by far. I would recommend this dealership to anyone who is looking for a car. More