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Stevenson-Hendrick Toyota Jacksonville

Jacksonville, NC

4.9
1,081 Reviews

3124 New Bern Hwy

Jacksonville, NC

28546

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1,081 Reviews of Stevenson-Hendrick Toyota Jacksonville

April 20, 2023

The dealership was very modern with a light and airy atmosphere. The spacious area allowed for privacy while conducting business. Everyone I encountered was very friendly. More

by ewhitecole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Bragg
Apr 21, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Ewhitecole, thank you for your kind review; we are happy to pass along your comments to the team here at Stevenson-Hendrick Toyota Jacksonville! Thank you again for leaving us this response! George Popajohn General Manager Cell 910-232-7936

April 20, 2023

Purchased two cars from Troy Bragg when we went there to purchase one. Speaks to Troy’s salesmanship and professionalism. Would highly recommend him for your next vehicle purchase. Also Gary in finance was More

by Truck guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Bragg, Kaitlyn, Gary in Finance , Jay Anthony
Apr 21, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Truck Guy, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! George Popajohn General Manager Cell 910-232-7936

April 18, 2023

We came to buy a Toyota Tundra and they found us the perfect truck. Troy Bragg was the sales representative that assisted us. The whole team was great! Customer service was top notch. Troy Bragg is stil More

by pcrosson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Bragg, Gary in Finance
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Hi Pcrosson, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! George Popajohn General Manager Cell 910-232-7936

April 17, 2023

Had alignment (? ??) done. Had to request copy of results. NO START figures, have CURRENT ,not sure it was done. Sent messages and voice mail to dealership. So far no More

by Myvette2@
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Hi Myvette2@, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for coming back in and letting us rectify everything. We hope you will consider us again in the future. Take care. George Popajohn General Manager Cell 910-232-7936

Apr 19, 2023 -

Myvette2@ responded

Service Manager and the Sop Foreman were great . Completely satisfied . Thanks

April 15, 2023

Great service and very welcoming. People working there are knowledgeable and explain anything you want to know about cars and service. More

by Placide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami Eckles
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Placide, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! George Popajohn General Manager Cell 910-232-7936

April 15, 2023

Dealership was friendly and courteous. Skyler was our sales man and did a great job trying to get a deal done. More

by Frontmangig
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Skylar Fulmer. 5 stars
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Frontmangig, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for leaving us this response! George Popajohn General Manager Cell 910-232-7936

April 15, 2023

Excellent customer service. Was attentive and patient with us did their best to adjust payment plan’s towards the customer and answered any and all questions. More

by sergeirobinson88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Jackson, Amer Amer
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Sergeirobinson88, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! George Popajohn General Manager Cell 910-232-7936

April 13, 2023

Great experience! Skyler was great to work with and very knowledge about the vehicle, I wanted to purchase! More

by Ch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skyler, Gary
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Ch, your satisfaction is our top priority. Thank you again for taking the time to let us know how we did. We hope you have a great day! George Popajohn General Manager Cell 910-232-7936

April 12, 2023

Went in for my regular service interval. Was in and out in a timely manner. Randi kept me informed along the entire process. It’s great to get updated and the vehicle inspection reports on m More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi, Carolina, Shawn
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Russell, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stevenson-Hendrick Toyota Jacksonville! George Popajohn General Manager Cell 910-232-7936

April 12, 2023

Great service and Ryan is awesome. Im a regular customer and I like the fact that I get treated like one. More

by AJ0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami Eckles, Sherry Blake, Brian Bess, Matthew Morrissey, Jason Durkaj
Apr 19, 2023 -

Stevenson-Hendrick Toyota Jacksonville responded

Aj0218, thanks for your praise and kind comments about our team. Thank you again for leaving us this response! George Popajohn General Manager Cell 910-232-7936

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