Arrived at the dealership (They have a branch in Columbus) today due to a flyer in the mail as well as to start looking for a car to replace my current one. The salesperson greeted me upon getting out of my car and I could already sense the pressure. He was also wearing way too much cologne and it almost made me nauseous.
Also, I understand that the car business is hard, but please attempt to gain my trust before pressuring me! The manager tried to pressure me into letting them drive my car and give me a trade in value so I could trade in my car today - I stated I wasn't ready for that step just yet. Also, when you start to get me to that step by saying "Is there anything expensive in your car because my dude would like to drive it." it automatically makes your employees seem untrustworthy! I understand liability but that instantly made me put my guard up.
Then the manager tried to convince me that instead of trading my car outright for something else that I should look into using my car as a down payment so I would only have to pay $100 a month. When I explained that a payment wasn't in my budget, he acted like I didn't know anything.
When we walked outside, the sales person showed me a few cars, some of which I liked, but he seemed to enjoy being a tour guide more than anything else. He pointed me towards several larger vehicles when I clearly explained that I didn't need something like that. When I found a car I liked, he insisted on showing me other cars I didn't like. He clearly could not read his customer. When I asked for a rough price on the vehicle I liked, he stated that these vehicles were bank sales and therefore he couldn't give me a price until I was ready to buy that day. How am I supposed to know what is in my budget if you won't even give me a rough price?
The flyer I had brought in said I won a tablet (which I figured was a lie, but figured what the heck, I have nothing to do today anyways). Well surprise, surprise when all it won was a $5 Walmart gift card. I won't be returning to Stewart Autogroup.