Stivers Ford South

With my experience, after purchasing a vehicle, I had to return it the next day because the engine light came on. The service department just cleared the code and tried to give the vehicle back without tryi return it the next day because the engine light came on. The service department just cleared the code and tried to give the vehicle back without trying to find out what was happening. After I persist on them finding out what was wrong, it took 3 days after I called to be told one of the catalytic converter needed replacing. They delivered the vehicle with the engine light still on. After returning the vehicle again, I was told by the General Manager that the vehicle had to be driven 30 miles for the code to clear (a service department should have known that). However, they kept the vehicle, and once again I had to call to find out what was going on, just to be told the other catalytic converter had to be replaced (pathetic). This is not the experience you would expect from a Ford dealership. Unsatisfactory service, poor customer service and they do not honor their 5 day return policy. The vehicle was purchased 10/25/22 and today is 11/13/22 and I have had the vehicle less than 2 days. I highly do not recommend this dealership to anyone! More

My experience with the crew at Autonation Union City was exceptional. I understood ordering a 2021-2 Bronco was going to be a waiting game. Although my anticipation of delivery kept growing and I kept calli exceptional. I understood ordering a 2021-2 Bronco was going to be a waiting game. Although my anticipation of delivery kept growing and I kept calling to check on my order status, I never felt as though I was bothering the staff with my excitement. I picked up my 2022 Bronco the first week in November and love it. Thank you Charlie, John, and your extended team that are all working so hard in this strange time in the Auto industry. Time for the hills. Get outside. More

Customer service is excellent. We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as a close out. More

Good service. Thankful for rep with long mustache that helped. Truck was fixed and I am pleased Thankful for rep with long mustache that helped. Truck was fixed and I am pleased More

Always give excellent service , keeps you informed on what is going on with your car. what is going on with your car. More

James greeted me from the time I drove up! He remembered me and I received excellent service by him and the service dept. Wonderful experience! Thanks so much AutoNation Union City! He remembered me and I received excellent service by him and the service dept. Wonderful experience! Thanks so much AutoNation Union City! More

James commucation and service update was awsome. I was able to pay my invoice online and pick up my vehicle even while the service department was closed. This is great for business owners as me. I was able to pay my invoice online and pick up my vehicle even while the service department was closed. This is great for business owners as me. More

I received excellent service add what would you automation forward from Jaylin and Cynthia thanks automation forward from Jaylin and Cynthia thanks More

I was there for 4 1/2 hours for an oil change and tire rotation. And I had a appointment at 8am. rotation. And I had a appointment at 8am. More

The exhaust heat shield came off my 2022 F150 Limited. I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have not heard anything from the dealership. I left a voicemail with the service manager, and did not receive a return call. More