Stivers Ford South

It was the perfect experience. My Ford escape was repaired quickly and efficiently. I will be using them again. My Ford escape was repaired quickly and efficiently. I will be using them again. More

One hour in and out real fast for the works oil change thank you Chris.⭐️⭐️⭐️⭐️⭐️ thank you Chris.⭐️⭐️⭐️⭐️⭐️ More

Very friendly. Great work. Been going there for many years and never had a problem Great work. Been going there for many years and never had a problem More

People are nice but had a complete oil change done and the tires weren’t rotated. Nor was the oil gauge reset. the tires weren’t rotated. Nor was the oil gauge reset. More

Service techs are always friendly and helpful The facility us always nice and clean. The truck was ready when promised. facility us always nice and clean. The truck was ready when promised. More

Very efficient service techs, pleasant staff. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. More

Dropped my van off for an oil change. Was told they would call when van was ready for pickup. Everything was handled as promised. Was told they would call when van was ready for pickup. Everything was handled as promised. More

I ordered a 2022 Transit 150. I had a great experience working the sales manager, general manager, and the salesman Ricky Little. Thanks for making this experience feel personal t I had a great experience working the sales manager, general manager, and the salesman Ricky Little. Thanks for making this experience feel personal to me! More

This service manager I had was the worst service manager you could hire. Unprofessional and incompetent. He was not a people person. Mr. Christopher Harden should be fire. My truck still has the same proble you could hire. Unprofessional and incompetent. He was not a people person. Mr. Christopher Harden should be fire. My truck still has the same problem. Transmission slipping. More

I waited for a response before I posted this but got no response from the GM. I came in a few weeks ago to purchase a vehicle I saw online. I have been searching for this specific vehicle for years but the response from the GM. I came in a few weeks ago to purchase a vehicle I saw online. I have been searching for this specific vehicle for years but they are usually over my budget. This one was within my budget so I went to go see it. I went in knowing there would be a chance I would not be approved as the vehicle had high mileage and I have been repairing my credit for the last few years. The sales person helping me told me I was approved and gave me a print out with my interest rate and payments. It was in my budget range so I said I wanted to purchase the car. Sat there for an hour or so waiting in line to go into finance. They told me their system crashed so they were going to write me a BVA(Borrowed Vehicle Agreement) for the car and asked me to come back the following day to sign the rest of the paperwork. I asked again at this point to clarify that I was approved and there were no issues with the financing. They said yes, you're approved, the system is just down. Come back the next night to sign and I'm then told the vehicle had to have parts put on before I could take official delivery of the vehicle and I would be put into another BVA for my trade in vehicle. I asked again at this point. Should I get all my things out of the vehicle, am I approved, and is there an issue with the finance application? I was promised by both the used car manager and the sales person. There is no issue with the financing, I am approved, and the vehicle is definitely mine. I left all of my things in the vehicle. I was promised it would be ready for pick up by Thursday night so I can go on my beach trip I had planned that weekend. For the next three days I never got any kind of updates or calls with what was happening. When I called, the used car manager never called me back as I had requested and the sales person helping me seemed irritated and would tell me they did not have an answer yet. Thursday afternoon before leaving work I called again, my sales person was off that day. Another sales person answered and was extremely friendly, sympathetic, and he promised to find out what is happening with the vehicle and call me back shortly. He is the only person who returned my phone call. He told me that I was never approved and that they had been working on approvals all week and that is the truth. I am not upset about not being approved. I knew that was a possibility when I went and why I asked more than once before leaving. I was not upset that parts had to be installed because I work in used cars and sometimes a car gets sold before the repairs are completed. I was upset that I was lied to and ignored for almost an entire week. A lot of this could have been avoided with some honesty up front. I would not have left all of my things in the car. I had to cancel my beach vacation because I could not go without a license plate because that had been taken off and was in the car at the dealership. The entire situation made me feel so small and taken advantage of. I did not know dealerships still tried puppy dogging people into buying cars. Tell you you're approved when you're not. Let you drive it home. Fall in love with it. Try to make you find a cosigner in order to keep it. No. Not me. Find a more honest dealership. More