Stivers Ford South

I will NEVER take my car to Ford again !! Ever I got my car back in the worst condition then when I sent it in. I been taking my car to Ford for years I never had a problem ever. I took my car to Ford for car back in the worst condition then when I sent it in. I been taking my car to Ford for years I never had a problem ever. I took my car to Ford for a coolant leak … my car was riding fine once I got it back I was on the highway driving home my car started slowing down & wouldn’t go over 40 mph while I’m in the far left lane in traffic. I made it home called Ford they didn’t answer as usual. Basically I paid over 2000 dollars & my car is messed up not driveable when I spoke to Charlie or James whoever it was on the phone when my car was ready to get picked up he said on the phone oh your car is ready to get picked up & it’s riding really good. This is the second time I took my car up there & this time it was for the Cadillac converter. Long story short my car was sitting at Ford for over a month & i got it back in the worst condition ever. I had to buy me a new car. More

Sad and unsatisfactory work done repair AC high priced yet still not working wait sorry it work for two days held on to car over two weeks yet still not working wait sorry it work for two days held on to car over two weeks More

Auto nation My experience was beyond awful . Awful Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it wa Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color . More

Terrible service and shade tree mechanics Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were bad and while doing the front wheel bearing they did a rear brake job ? Instead of alignment and front tires wore out at less then 2000 mile which the dealer put all the miles on vehicle due to fact it keeps going in for ecoboost lag and almost being rear ended due to lag. 5 times I have took car in for repairs for ecoboost and the only time I have heard any one there tell me there was a problem with early ecoboost was the new GM over the phone. I was also told that they would put a new SET of tires on the car but only received two rear tires. Tried to get out of the vehicle by trading out and was told my credit score was not good enough but the best thing to do was either total the car or get someone else to buy another car in there name and let me make payments. Was also told my same person (finance). You bought a lemon deal with it. As of right now I am trying to get another vehicle from somewhere so that I can give the lemon back because the dealer won't stand by the law which states that a used car bought from a dealership with a warranty falls back into the lemon law. Everytime I have made a car payment the car has been in the shop. It was in the shop for the same thing (ecoboost lag) for 3 weeks then I get a phone call to pick up the car and when I explained that my son had died they told me sorry but the rental had to be turned in before 6 and then when I got there I asked them to bring the car around so I could unload something's they said fine but they took over 1 hour to get my car around and then the invoice they gave me said no problem found. Then I setup a appoint on 1/18 to get things worked on and then I was told to bring it back on Monday. Went in on Monday asked to speak to GM and was told he was on the lot somewhere could anybody else help me I told them no. After waiting for close to an hour someone came up and never introduced who he was and told me someone in the service dept would come and test drive the car with me. I told them earlier I was in the middle about finding a place the live (I lived with my son that died) and didn't have the means to leave the car and not get a rental right now I live with my mother in Tucker,ga. That's over 60 miles from the dealership and she does not drive on the highway so I would have to wait. I would not recommend Autonation to my worst enemy the ony exception would be Charles in the service but the other ones are in it for the commission that they can get & if you tell the no they don't wait on you. 5 days after I bought the car the rear view camera was acting up and was told by service writer that there was a short curcuit I. The camera and he could get it fixed at his cost of 1000. Was also told by the same service writer that the front pillar post (was told when I bought car it will straighten out) would be 800.his cost The GM at the time got it fixed for me that took 4 weeks in the shop no invoice. Every time it went in the shop I have had to fight to get a copy of invoice. Thanks to Harlow I now have copies of invoices except for the first few because they were not written up (I signed) because the work was not done because I would not pay. Everytime I have had to wait for Enterprise to pick me up from dealership (on first name basis with employees @ Enterprise) I have noticed the difference between the way the used car vs new car owners are treated. I would never own another Ford product ever again this ford burned me. I will stick with Nissan I also feel like I was pressured into buying an extended warranty because he knew this car was going to be a problem and it is not a Ford Warranty but an Autonation warranty. I work at an impound lot and have to do inventory at night and I work with Carfax and was told by them that if the customer pays cash that the accident doesn't get reported and if it does it can take up to a year to catch up to the car. So Carfax is not a surething. Because I took my car to autonation body shop and asked him to check something out about damages and he told me car had possibly been in accident found tape lines on passenger door. Everything at that time was always on passenger side. Have had to have major AC work done. Heater only works on 2 speeds off and high. There is still noise coming from front end (I thought it was possibly the tires that have never been replaced). Backup camera still works from time to time. More

Highly recommend Bought a Ford Fusion a few years ago. Was ready to step up to a Lincoln MKZ. Was referred to Jerry Singer. He got me a great deal that I couldn't refu Bought a Ford Fusion a few years ago. Was ready to step up to a Lincoln MKZ. Was referred to Jerry Singer. He got me a great deal that I couldn't refuse. Hia knowledge and customer service are second to none. Will most definitely return and refer others to him. More