Stivers Ford

I’ve bought 5 cars from this dealership. And after being promised a $150 referral fee I talked my son in law into buying from here instead of going to Birmingham. He actually spent more mone And after being promised a $150 referral fee I talked my son in law into buying from here instead of going to Birmingham. He actually spent more money than he would have but got a nicer truck. Well that was November. 2022. It’s almost March and I haven’t gotten the promised $150. I checked with my salesman Ashley and he promised me it would be sent. I then called the manager and he promised me he would have it sent. Now 2 weeks past the last phone call I still don’t have the $150 promised. Not a phone call text or email explaining why. So I sent my sister to another dealership. Now me And my daughter are going to buy at the new dealership. After 5 cars and 2 referrals you would think I would be valued. Guess again. More

You have great great customer service my car was in out about 45 minutes thanks for the great service about 45 minutes thanks for the great service More

I I've purchased 4 new vehicles from Stivers. Marquis Lewis was my salesman & was fantastic. Great service & very pleased with all of my purchases from here. Definitely see Marquis, he's a pleasure to do Lewis was my salesman & was fantastic. Great service & very pleased with all of my purchases from here. Definitely see Marquis, he's a pleasure to do business with, you can't help but love the guy! I will be back! More

TJ in service was very helpful and professional Truck works great with no problems at all works great with no problems at all More

I drove down for Birmingham pick up a truck at a predetermined price but when I got there the price “went up”. Don’t trust these people. predetermined price but when I got there the price “went up”. Don’t trust these people. More

PLACE IS A JOKE!! I bought a used F-150 FX4 in November of 2020. Well in March 2021 is was getting hot so I turned on the AC for the first time, and to my surprise no AC. OK I’m a little upset but it’s a u of 2020. Well in March 2021 is was getting hot so I turned on the AC for the first time, and to my surprise no AC. OK I’m a little upset but it’s a used truck ..so they forgot to check the AC it was November no big deal I’ll take it up there and they’ll fix it. WRONG! These “service ” people / criminals gave me a quote of 4,500 dollars to fix AC!! So after raising immortal xxxx they said they would do me a favor and only charge me 2800 dollars....wow thanks😡. So the day I was supposed to take it up there I had something come up at work and cannot take it. I called them and they said I can bring it anytime just give them a heads up once again thanks guys🤦🏻‍♂️During this time my mother had a problem with her AC and took it to a place called Rogers in prattville. When she picked it up her bill was $35 and the air conditioner work great. So I decided to take my truck up there and get them to do a diagnostic test on it which is half the price Stivers charges by the way. This was on a Thursday I get a call Friday that my air conditioner is working and my truck is able to pick up whenever I’m convenient for me. So of course I asked what was wrong with the AC and it was a fuse and low on Freon $180 and the air conditioner works great thank you Rogers!!! To think that I almost pay that $2800 makes me absolutely sick they are criminals plain and simple. Oh there’s more! What about the vehicle I paid almost $4000 for the year of servicing for free but not for free. After hearing some negative stuff about their service department I decided to marked my air filter and my tires to see if they would do an air filter change and tire rotation. for the first two services I took it up there 10000 miles they did neither one of them! I wish I could put pictures on here. Yall this is not a technician problem...this is a problem that starts at the very stinking top! And by the way there wasn’t an option for zero stars or I would’ve done it More

I have been a long term customer at Stivers Ford/ Lincoln. Today was a perfect example of the service manager addressing my concerns about my car even though I had a scheduled appointment for an oil Lincoln. Today was a perfect example of the service manager addressing my concerns about my car even though I had a scheduled appointment for an oil change. I was able to speak directly with the technician performing the work. The Service Advisor kept me informed. Job was done right. I drive by other dealerships in the region to do business with Stivers, either purchase or service the experience has always been friendly and attentive More

Ok I take my car in for service at Stivers Ford Montgomery 11/2/2020 and clearly ask for oil change and tire rotation, but after paying and get home I realized there was no tire rotation, same tir Montgomery 11/2/2020 and clearly ask for oil change and tire rotation, but after paying and get home I realized there was no tire rotation, same tire I placed a mark on is in the same place, so I call to let them know and after them supposedly checking the camera they said the technician said he took the tires off but after finishing the oil change he put them back on thinking he was rotating them, and I'm thinking what the xxxx? yeah right, so you didn't rotate the tires after me requesting and paying for it then it's possible you didn't change filter and oil either, so people be diligent about checking your vehicle after service from these people. The first recall I took my car in for, afterward the light on my dash that was always on letting you know passengers airbag is on haven't worked since, after the second one my CD player stop working so I said I will not take my car in for any more recalls with these people. More

Absolutely terrible customer service. I do not recommend that anyone purchase a vehicle through them. They have been extremely difficult to work with. Almost impossible to get them to call me back to fix p that anyone purchase a vehicle through them. They have been extremely difficult to work with. Almost impossible to get them to call me back to fix problems that THEY created. More