Stokes Honda North

Service department lacks communication with each other. I always have to explain the issue 2-3 times when working with multiple employees. Learn to use a computer and keep records of conversations. The m I always have to explain the issue 2-3 times when working with multiple employees. Learn to use a computer and keep records of conversations. The miscommunication led to a service being performed on the car that I did not need or want. When working with the employee in parts, he obviously acted as if he did not want to work, doing the minimum amount of effort required to take care of me. Quality of work is poor. They could not even get the windows tinted properly on my new Pilot after 3 tries. If they can't even tint windows properly, can they be trusted with major repairs? The sales department was great, but I'm questioning if I should continue doing business with the service department. More

Things are going from bad to worse. Still waiting on my door visors and the detailing of my Pilot? The front seats still need to be cleaned there were spots on the divers seat and after i brought the Pilot door visors and the detailing of my Pilot? The front seats still need to be cleaned there were spots on the divers seat and after i brought the Pilot in to get the running boards and wind deflector put on there were some additional spots on the seats? More

It is always a pleasure to bring my car to Stokes Honda. The waiting area is pleasant and the availability of coffee/soft drinks is a nice benefit. Everyone is so friendly and I always come away feeling li The waiting area is pleasant and the availability of coffee/soft drinks is a nice benefit. Everyone is so friendly and I always come away feeling like I am important to Stokes. More

Great experience, as always. Very short wait time for vehicle to be serviced and finished. Love my Honda, and refer people to Stokes all the time! vehicle to be serviced and finished. Love my Honda, and refer people to Stokes all the time! More

I called on a Tuesday to schedule a 30,000 service for Saturday and asked it I could use the 10% coupon in the mail which expired that Friday. I was given permission by the assistant service manager and i Saturday and asked it I could use the 10% coupon in the mail which expired that Friday. I was given permission by the assistant service manager and it was noted in my email reminder of service and in the computer at check in to "use customer coupon". Raymond Dobbs checked us in and rang us out. He told us the service would take approximately 4 hours which was way past what we had expected. I asked if it could get a priority and be called as soon as it was ready. The vehicle was ready in 3 hours and I was able to get to bed by 1pm as I work 3rd shift. I do not mind filling out surveys - I do mind having to register for this program and if I get spam mail I will not fill out another survey. More

OUTSTANDING deal & negation. I've purchased & sold dozens of vehicles & this was my best experience. I'll be back to buy a 2013 Ridgeline, hope the experience will be this good! Ric is & sold dozens of vehicles & this was my best experience. I'll be back to buy a 2013 Ridgeline, hope the experience will be this good! Ric is a top notch salesman straight & to the point once he knew what my goal was. Thanks again Clarence R. Brown More

everything was great for the support and working with us on this sale the only thing i wish was they would have offered us a longer service of XM radio i found out if i would have ordered it with our sale w on this sale the only thing i wish was they would have offered us a longer service of XM radio i found out if i would have ordered it with our sale we could have recived life time XM radio for a set price. i found this out to late to do this. Other then that it was the best experence i have ever had buing a car. I am sorry i cant remember the salesmans name. More

I was disappointed and here is why. My initial visit was on 4/13. Dan Fort helped me. I had 3 issues with my car. One was a potential warranty item with a seatbelt. Another was an update to my ECM covered on 4/13. Dan Fort helped me. I had 3 issues with my car. One was a potential warranty item with a seatbelt. Another was an update to my ECM covered by a Honda bulletin. The third was that my autostop on my hybrid had stopped working. Dan got my car processed very quickly. When done, he told me that I had to have a part ordered for my seat belt, and that it was a warranty item. It would probably come in Monday, and I would be called to schedule. They updated my ECM. The autostop item they neglected to look at. He called the tech, and the tech told him that the WCM update may have fixed it. I left the dealership and the autostop problem was not fixed. I emailed Dan, no response. I waited for a call, none. I called on thursday and was told my part came in WEdnesday. I scheduled my appointment. It took awhile for the repair, and my autostop problem, again, was not looked at. On a previous visit, more than a year ago, Jack helped me. He was a wealth of knowledge. My car was new to me, and I brought it in for a transmission fluid change and the little judder i had when the car took off from a stop. Jack told me that was a common issue and nothing to worry about. Upon researching recently, I have discovered that my starter clutch should have been burnished at the time of the fluid change and my issue may have been resolved. I am the third owner of my car, and the previous owner had the car when the starter clutch was on recall and within the mileage limits, and the O2 sensors were to be replaced. The car was in Stokes for servicing, yet these recall items were not performed. I feel that Stokes could get with Honda Regional Service and have both of these warranty/recall items replaced on my car because obviously they were not mentioned to the previous owner. I would like for stokes to perform a diagnostic of my auto stop at no cost because I have been in twice now. I also would like the assistance of the Stokes SErvice manager to do their very best to have Honda approve the two warranty/replacement items be performed at no cost to me. Please call me at 8435182800. Adam More

Overall experience was great. The only complaint would be the receptionist desk. During my visit, I first approached the reception desk to ask for help, and two female employees continued personal conversati the receptionist desk. During my visit, I first approached the reception desk to ask for help, and two female employees continued personal conversation as they continued to ignore my presence. Finally, a gentleman walked up to see if I had been helped. By the look on his face, he could tell I was being ignored as well. When I told him why I was there, he asked the ladies to call a sales person to assist me. If I wasn't already sure I wanted a Honda, I may have left because I felt the reception area was completely unprofessional. However; once past the reception area, I received nothing but excellent service by Ryan and JD. More

Usually I receive great customer service. I called ahead of time to schedule an appt bc I need alot of work done on my car. Dan Fort told me to put his name on the work envelope and he will take care of ev of time to schedule an appt bc I need alot of work done on my car. Dan Fort told me to put his name on the work envelope and he will take care of everything but did not tell me he would be off that day. The day I took my car into the shop is when Stokes told me that Dan was off and someone else would take care of my work order. I called all day when my car was in the shop to get updates. I was not sure if I needed back brakes. Stokes was suppose to call me and let me know if I needed them. I had to call and ask. Then I had to call to find out if my car was ready. The next day my TMS light came on in my car. My husband read the manual and researched it online to determine it was a warning about the tire system. He checked our tires to find that one of the tire caps was missing. He placed a bike tire cap on the tire and the warning light disappeared. The day I went to Stokes service was extremely business and the sale association seemed to be very overwhelmed. It was not one of my better visits. More