Stoler Lexus

This is our first Lexus and our first time leasing, we had already gone to a North Shore Lexus dealer and found them to be a high stress sales pitch not in our favor, when going to Lexus in Massapequa Ben had already gone to a North Shore Lexus dealer and found them to be a high stress sales pitch not in our favor, when going to Lexus in Massapequa Benny was a straight shooter willing to work with us not against us, he was down to earth and friendly as was Robin. Robin was very thorough and professional in her car delivery and Steve in finance was equally professional and helpful. Buying a car is hard enough since car dealers are looking to make the most profit margin and the customer is looking for the least, I feel Lexus of Massapequa was great to work with and I feel I got a great product at a reasonably price. More

I have been to a few car dealer's these days and have I have been to a few car dealer's these days and have been attempting to get approved for an auto loan. My wife and I have have had perfect cred I have been to a few car dealer's these days and have been attempting to get approved for an auto loan. My wife and I have have had perfect credit for the past 25 years, but recently like many people we have fallen on hard times. I understand that credit scores determine rates but I think that my 25 years of credit weigh more than my past 2 years. I was about to give up when I called Lexus of Masapequa. I asked to speak with a person in charge of Loans. I got a gentleman named Steven Pettito. He assured me that Lexus is nothing like other dealers (here is where I was skeptical). I gave him all my information over the phone, I was embarrassed here first. Other dealers would not even take my calls, and if they did they would say, "well come in and we will see what we can do with your credit". Steven took all my info, and asked for certin private information that he assursed me was for the bank eyes only as well as his. Normally I would not trust someone over the phone but Steven was they only one who was welling to help. I am proud to say that not only is my wife driving her new Lexus, I got a great rate. Other dealers when I told them my credit score over the phone told me my rates would be over 15%. Steven got me 1.9%. Steven also introduced me to a sales person who would go over the car with me, his name was Salmon. He was very knowledgeable and made my wife very happy with our car choice. Steven Pettito has made a confedenit consumer again and made me think not all cars guys are the same. Steven will have a customer for life with my wife and I. More

Very friendly, respectful staff. Worked with me so I could get my 2010 ES close to the price I wanted. Trade in was not a hassle. Car was delivered spotless. The many features of the car were explain could get my 2010 ES close to the price I wanted. Trade in was not a hassle. Car was delivered spotless. The many features of the car were explained. Great Car! Moved up from a Camry. Good Luck. More

I can't describe how helpful and friendly Bert was. There was never any pressure to buy.The entire staff at Lexus of Massapequa was friendly upon walking in.THEY DIDN'T IGNORE US LIKE OTHER SHOWROOMS. We wer was never any pressure to buy.The entire staff at Lexus of Massapequa was friendly upon walking in.THEY DIDN'T IGNORE US LIKE OTHER SHOWROOMS. We were interested in the es350, but Bert also suggested we test drive the hs hybrid and showed us the differences with both.Even though we bought the es, we were a more informed consumer. Throughout the entire process, Bert walked us through everything,set up our car to our specs, and has called us to ensure everything was o.k.. Blaise was the finance manager and again showed us all our options and got us the best A.P.R. Anyone buying a new vehicle, especially a Lexus - GO TO BERT AND LEXUS OF MASSAPEQUA. I CAN GUARANTEE YOU WON'T BE DISAPPOINTED. More

We didn't know it, but we (my wife and I) were David Parker's first sale. He was knowledgeable, friendly, cooperative; no hard sell, easily agreed when I wanted more information. The only "glitch" came Parker's first sale. He was knowledgeable, friendly, cooperative; no hard sell, easily agreed when I wanted more information. The only "glitch" came after the sale; I was transferring plates from my old car, but they forgot to do it. Dave noticed it when he moved my car, and called; he offered (and I accepted) to come over and put the plates on. Problem quickly solved. As he noted, it was his first sale, and he'll never make that mistake again! Both the Sales Manager and the Business Manager were likewise friendly and knowledgeable. This was the fourth Lexus we have bought from this dealership (my wife bought hers after an initial lease, and this is my third lease), and we have found both sales and service to be terrific. We definitely recommend them. More

Hello Tony, I just wanted to take a moment and tell Hello Tony, I just wanted to take a moment and tell you about my experience with your dealership this week. Last Saturday I visited with Mercedes Hello Tony, I just wanted to take a moment and tell you about my experience with your dealership this week. Last Saturday I visited with Mercedes, Infiniti and Acura, test drove their cars, and was convinced I would end up buying the Mercedes C-Class. As I was driving home, I saw your dealership and said to myself, I should at least sit in a Lexus as I have never been in one. I met with Salman Umar, who I will tell you is probably one of the best sales people I have ever met. He made me feel comfortable, never pressured me, asked me about what my needs were in buying a new car. I have NEVER had a sales person ask me what my needs were in buying a new car, it was the best thing he could have asked me (am I looking for comfort, am I looking for a specific style, how many people do I need to transport, etc.) He walked me through the pros and cons of each vehicle based on my specific needs (for example I do a lot of winter driving and getting a used Lexus with rear wheel drive would probably be a mistake). His professionalism, attention to detail and approach opened my eyes to how perfect the Lexus ES was for me and my family. Not only did Salman earn a sale for the day, he earned a new customer for life. I also appreciated the approach of Larry Smath in Finance. Larry took a "no pressure" approach, reviewed the options with me, he did an excellent job of making be feel comfortable and also made the credit application process very easy. Again nothing but class from Salman and Larry. Thanks again for a great experience and I look forward to future purchases with your dealership. Anthony Speranza Wantagh NY More

My wife and I have been buying cars for over 30 years and I wanted to thank Marietta and all the managers at Lexus of Massapequa for the great expirence. We live in the North shore of Long Island and decided I wanted to thank Marietta and all the managers at Lexus of Massapequa for the great expirence. We live in the North shore of Long Island and decided to lease a Lexus, so we visited Rallye Lexus and Lexus of Smithtown and had a very bad experience a both of these dealerships, they were not willing to negotiate and they made us feel like they were doing us a favor and we left. When we went out to dinner that night and told our friends about the horribe experience we had, they recomended Lexus of Massapequa were they had leased 5 vehilces. Up on arrival we met Marieta Ketcham, and she took the time to listem to our complaints about the other dealers and offered to have us test drive the vehicle we wanted ,and worked with us on the price that was $100 per month less than the other 2 dealers. She was very professional and did not put any pressure on us, and offered us additonal complemetary services. They delivered on every promisse. I will recomend Marietta and Lexus of Massapequa to everyone looking to get a Lexus. Great car, we love it. Thank you Marietta. More

This dealership is dishonest and purposely deceitful. My wife and I negotiated a price with a salesman and we believed we had accepted their offer. They then had my wife sign a large stack of papers, and en wife and I negotiated a price with a salesman and we believed we had accepted their offer. They then had my wife sign a large stack of papers, and encouraged me to leave the room to discuss my credit with a loan officer. Meanwhile, she signed the papers, we drove the car home, and we later discovered that the contract she signed did not reflect the original price we had agreed upon. They had slipped in an extra $2000. Although the monthly payment was what he had agreed to, they had stuck in an additional 3 payments, counting on the fact that she wouldn't notice, because she was signing so many papers. We drove back to the dealer and were told "a contract is a contract" but were promised we would receive a call the next day. They never called us back. I've never made a complaint or published a review before in my life, but then again I've never been cheated so obviously and treated so disrespectfully. This was the 4th car I've bought or leased from this dealer so needless to say, they're willing to screw anyone. Read every word of your contract. More

Very difficult getting help ( only had problems with the home link part-- not being able to set up the link to the garage door operation ) but took 5 phonecalls to schedule a home appointment with the appro home link part-- not being able to set up the link to the garage door operation ) but took 5 phonecalls to schedule a home appointment with the appropriate service people. Very frustrating. Great car, though! More

The staff was professional but thats where it ended. The car offered was on sale for 29995 but I saw it on the internet for 24950 with the exact vin # and from the same dealer. When I offered 25k the dealer car offered was on sale for 29995 but I saw it on the internet for 24950 with the exact vin # and from the same dealer. When I offered 25k the dealer acted appalled. It was very unfair and sneaky to attempt to add more money to my already fair offer. I would rather not deal with such underhanded tactics. I prefer to warn the consumer to be leery of such dealers. The manager acted like he was giving me a deal for 26750. Lexus of Manhattan has lower prices and lower milages. More