Stoler Lexus

I gave Stoler Lexus one star because there is nothing lower. I decided to buy a new preowned vehicle. I decided to purchase a Lexus. I began my search on the internet. I went to the website of all th lower. I decided to buy a new preowned vehicle. I decided to purchase a Lexus. I began my search on the internet. I went to the website of all the dealerships on Long Island. When I saw a car on a particular website I would take a screen shot of the vehicle for easy reference. I finally decided on a NX300 at Stoler Lexis. I called to make an appointment and took another screen shot of the vehicle for easy reference. I arrived at the dealership and met a salesman by the name of Mike Denys, He was very aggressive, and I had to tell him how uncomfortable I felt, I did like the NX300 and decided to leave a deposit. Mike wrote up the paper work and I signed it. When I got home I realized that Mike wrote the contract for $1,007 more than what the car was listed for. It was listed for $31,988 and Mike wrote the contract for $32,995. I thought Mike made an error when he was transcribing the price onto the contract. I called him to tell him of his error. He became very angry and insisted the price of the car was $32.995. While we were still speaking, I went to the dealer website to once again check the price of the car. It was indeed $31,988, On Monday I went to the dealership to purchase the car with my tablet and cashier's check in hand. Mike was on vacation, so I met with the manager of the pre-owned department, Ray Berrios. Mike must have given him a heads-up. He was aggressive an in a very threatening voice announced the price of the car to be $32,995. He blamed the cookies on my tablet for giving me the wrong price on the car. I found that both insulting and laughable, I turned around to leave when he said he would give me an additional $800 on my trade-in. With the tax benefit I accepted his proposal. I completed the paperwork with a gentleman named Richard. Then came the time for me to be shown the operation of the car. A very nice young man was helpful in explaining details about the car. I started to leave but realized I was only given one key to the car. I went inside the dealership to get a second, but no one was available to help me. I called four times and emailed the general manager, Nicholas Guadagno about the second key and no one has gotten back to me. I believe I received really shabby treatment from the staff at Stolar Lexus. I was outright lied to and insulted. It was a horrible, horrible experience. And what I think my treatment at Stoler Lexus more damming is my age. I am over 75 years old, and I believe how they treated me amounts to elder abuse. I wonder if channel 12 news would be interested in hearing my story. More

Terrible dealer I was on my second Lexus great vehicle but they are crooks I recommend you go to different dealer to deal with Stoler is the worst but they are crooks I recommend you go to different dealer to deal with Stoler is the worst More

If I could give it a negative star I would. The dealer Anthony first argued w my husband over paying sales tax on a used car. When we asked for a manager Tommy came over. He lowballed us on a price for my Anthony first argued w my husband over paying sales tax on a used car. When we asked for a manager Tommy came over. He lowballed us on a price for my trade in. Then said he wouldn’t hold the car.. oh but wait then he would. The worst part was when I got home I saw the car I wanted to buy for $1000 less! We went to another dealership. I got the Lexus I wanted for a better price! Wouldn’t step foot in this dealership again More

I’ve leased and bought vehicles from many different car dealerships over the past 35 years. Atlantic/ Stoler Lexus provides the worst customer service I’ve ever experienced! They are consistently disappoin dealerships over the past 35 years. Atlantic/ Stoler Lexus provides the worst customer service I’ve ever experienced! They are consistently disappointing. More

Buying a vehicle is very difficult. Different Dealers try and outbid each other. Despite the back and forth the sales manager was professional. We drove 92 miles to this dealer and we are happy with the prof and outbid each other. Despite the back and forth the sales manager was professional. We drove 92 miles to this dealer and we are happy with the professionalism and courtesy. They also have a large inventory and gave the best price. More

We had a great experience at Atlantic Lexus. We were just car shopping as our lease was due to expire and ended up leasing an NX300. just car shopping as our lease was due to expire and ended up leasing an NX300. More

Always a delightful experience, getting my car serviced and cleaned without a hassle. Loan-a-cars available when needed. Work is done right the first time. and cleaned without a hassle. Loan-a-cars available when needed. Work is done right the first time. More

Time for an oil change and they fit me and also got my inspection done that was going to be up in three weeks anyway. Found some issues that I took care of so I'm good to go for a while. Thank you once inspection done that was going to be up in three weeks anyway. Found some issues that I took care of so I'm good to go for a while. Thank you once again Everett, can't believe it's been 18 years! More

OMG! Sophistication, hospitality, knowledgeable and patience describes my experience. Walked in looking, walked out purchasing. Bert Hall was my Angel! Satisfaction is an understatement. Great patience describes my experience. Walked in looking, walked out purchasing. Bert Hall was my Angel! Satisfaction is an understatement. Great More

rose was so nice and helpful she helped me reschedule my appointment for my oil change and made my experience super easy and quick when i came in. she also left my keys in the sales department for me so i c appointment for my oil change and made my experience super easy and quick when i came in. she also left my keys in the sales department for me so i could pick up my car after service closed. thank you rose! More