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Stone Mountain Nissan
Lilburn, GA
2,913 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,913 reviews
March 01, 2023
Dealership is great but be aware of finance manager Steve as he told me a BIG LIE when it came down to warranty and my approval through my bank. I didn’t appreciate that at all. as he told me a BIG LIE when it came down to warranty and my approval through my bank. I didn’t appreciate that at all. More
by Tm
Verified CustomerEmployees Worked With
Steve
March 01, 2023
I truly love coming here for service. I was treated professionally with excellent customer service in and out, not an all day trip, they took care of business and I was gone. Wonderful I was treated professionally with excellent customer service in and out, not an all day trip, they took care of business and I was gone. Wonderful service department. More
by Pzwms1
Employees Worked With
D J. Service Department.
February 28, 2023
Arrival to Stone Mountain Nissan is promptly done, warm greetings and great service. KG Ellsworth continues to provide good communication and good service. greetings and great service. KG Ellsworth continues to provide good communication and good service. More
by AHSANET28
Employees Worked With
Kenneth “KG” Ellsworth
February 28, 2023
The service department had our car for over a week and had several parts replaced on two separate occasions in an attempt to solve the problem. After all the parts were replaced, the problem persisted. It had several parts replaced on two separate occasions in an attempt to solve the problem. After all the parts were replaced, the problem persisted. It turned out the service tech did not configure the 1st component replaced (AV controller), causing additional issues and the replacement of additional parts. Further training is needed on the service technician and service representative. Bob White was very helpful at the end, however, getting the problem resolved and offered a loaner car for us, but only after over a week of us not having a car. More
by tie.duan
Employees Worked With
Bob White, Jonathan Adams
February 28, 2023
Service is always great at Stone Mountain Nissan! We didn't have an appointment, just stopped by with a problem we've had for a long time. The wait was extremely long but problem was fixed. Thank yo We didn't have an appointment, just stopped by with a problem we've had for a long time. The wait was extremely long but problem was fixed. Thank you Jonathan Adams, for continuing to let us know the reason's it was taking so long. At this point 100% satisfied!!! More
by bobby.stovall40
Employees Worked With
Jonathan Adams
February 27, 2023
There was surprisingly no strong arm upsell tactics while servicing my car. They did offer me suggestions but accepted my “no thank you.” servicing my car. They did offer me suggestions but accepted my “no thank you.” More
by JOEWESTBURY
Employees Worked With
Heath in service department
