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Stone Mountain Nissan

Lilburn, GA

4.6
2,913 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,913 reviews

February 02, 2023

My issue was taken care of quickly and efficiently. The customer service was stellar. McConnell made me feel taken care of. More

by TEKARA.BOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McConnell
Feb 05, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

February 02, 2023

Good experience. My only complaint was that they could have cleaned up my car better before giving it to me. Found empty dirty cup under seat. And trash between seats More

by Pamela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
Feb 05, 2023 -

Stone Mountain Nissan responded

Hello Pamela, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 01, 2023

Heath Wages is amazing and I get my car serviced in a timely manner and he is very informative. More

by DIMASNORMA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Heath Wages
Feb 03, 2023 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 31, 2023

Several of the service managers are quite pleasant and a couple not so much. The lead service manager Bob leaves alot to be desired. He definitely trys but seems really stressed and that shows in his custo More

by sjr
Service Price Transparency
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Service Time
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Recommend Dealer
No
Employees Worked With
Johnathan Adama
January 31, 2023

They took my car in & diagnosed the problem the 1st day, & had my car ready w/in a week. Then they had me come back to ensure everything was fine. More

by Jabari Edmondson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Feb 03, 2023 -

Stone Mountain Nissan responded

Hi Jabari, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 31, 2023

I am very pleased with the service, time and effort you have shown me. I really appreciate your time and dedication to me. More

by Carolynburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
Feb 03, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 30, 2023

Staff friendly and helpful and work carried out to an excellent standard. I loved it! More

by manishstha40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdul, Abrisco
Feb 02, 2023 -

Stone Mountain Nissan responded

Hi, we really appreciate your feedback! We hope to see you soon!

January 29, 2023

Excellent customer service! I drove from Conyers (Past Conyers Nissan) to get my car serviced here and will continue doing so! The staff is extremely nice and my service was co More

by shakirakhleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 01, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

January 29, 2023

I started having my previous nissan Rogue serviced here with KG and ended up purchasing my 2022 Rogue great service from sales team to KG and Service Team i would highly recommend this Dealership. More

by gywilliams5329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth and service Team, Carroll Braddy
Feb 01, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

January 29, 2023

The dealership was very knowledgeable and customer oriented. They gave us a time frame to complete the service and stuck to it. More

by ELNWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know.
Feb 01, 2023 -

Stone Mountain Nissan responded

Hi, here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

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