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Stone Mountain Nissan
Lilburn, GA
2,807 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,807 reviews
Verified Customer
June 10, 2022
DJ poor customer service. I pulled in the bay, sat in my car 10 minutes while he talk to another customer. I got out walked to the desk, stood there 3 minutes while he finishe I pulled in the bay, sat in my car 10 minutes while he talk to another customer. I got out walked to the desk, stood there 3 minutes while he finished up his personal conversation (not business). He asked, “How can I help you?” I said, “No you go ahead and finish with that customer.” The customer said, “No you go ahead we were not talking about nothing.” I told him I needed an oil change. He asked me if I knew how many miles were on the car? I said no do you want me to go look for you? DJ said, “No I will have someone else do it.” So I said, “-It appears that you don’t want to get up, so let me go over here and get it for you.” I walk to my car and yelled the miles back to him. DJ told me an oil change was regular $70, but with all the discounts it would be 48+tax. I said, “Just stop it; that’s not true. I had this conversation with Bob last time. Go ask him.” DJ said, “Bob is not here any longer. I walked off to the waiting area. DJ sat in his seat from the time I pulled in until I entered the waiting area. DJ “I just got pissed off.” I had to ask a sales rep to check on the status of my car after waiting two hours. My name was called over the speaker letting me know my car was ready, After paying I walked out to the Bay Area, my car was not present, so I asked DJ where was my car?” DJ said, “Probably somewhere on the side.” It was not there, but in front of the next building. No help from DJ. DJ had me hunting for my car. I had a grand DJ customer service. There is not many like him that are employed. More
by Tracey
Employees Worked With
DJ
June 09, 2022
The Advisor, DJ, was very professional and courtesy. He was able to fit me in on a Saturday without an appointment although another Advisor advised me to schedule an appointment for another day. Thanks He was able to fit me in on a Saturday without an appointment although another Advisor advised me to schedule an appointment for another day. Thanks DJ. More
by CLAYTONMARCUS
Employees Worked With
DJ
June 09, 2022
Great service. The service department takes their time to ensure they find all and any issues with your vehicle, and inform you prior to completing any work. The service department takes their time to ensure they find all and any issues with your vehicle, and inform you prior to completing any work. More
by YATESB2003
June 08, 2022
The whole process was the least stressful auto purchase I have ever been through... this had to have been the quickest and easiest auto purchase... it took less than 2 hrs from the time I arrived to drive of have ever been through... this had to have been the quickest and easiest auto purchase... it took less than 2 hrs from the time I arrived to drive off in my new 22 frontier crew cab SV.. I will return tho this specific location for all my auto needs... I am a part of the Nissan Family More
by Fishfiles30
Employees Worked With
Shah Razaye
June 08, 2022
I appreciated the Service Manager, Mr. Bob White giving me the adequate diagnostic of the mechanic problem with my vehicle. Making sure that my vehicle was repaired correctly. Also coverin Bob White giving me the adequate diagnostic of the mechanic problem with my vehicle. Making sure that my vehicle was repaired correctly. Also covering the cost of repairs More
by preciouslexis
Employees Worked With
Mr. Bob White
