Stone Mountain Nissan

We have been clients of Stone Mtn nissan for 20 years. We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being taken advantage of and my car has always been ready when promised. KG, our service advisor, is the Best! More

Service was good. I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car More

Patrick Facey was very professional, polite, experience kindhearted , and also a very very unique salesman kindhearted , and also a very very unique salesman More

My experience was awesome thanks Mike I really love my new car!!!😊 I love Nissan new car!!!😊 I love Nissan More

My wife and I bought a new '23 Pathfinder last year. Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire off the vehicle. They stated that the incorrect locknuts had been installed is probably the reason that it broke. They suggested that we take vehicle to the local Nissan Dealer to get fixed under warranty. Dealer said they could not fix our issue under warranty. They could fix it and we could contact Stone Mountain for a refund. We elected to go that route since we live 4hrs away. After talking to our sales person, Patrick Facey, he stated that he would have to get in touch with Sales Manager and would get back in touch with us. After 1 week of no contact, I contacted Customer Service at Stone Mountain. I did not get the name, but he stated that he would again have to contact the sales person and the Sales Manager about this. He assured me that he would be in touch the next day if not that day. After another week of no contact, I contacted Nissan Corporate and filed a complaint with Customer Service, Case#51848894. Mitchell stated that this is not an item that came from the factory, it is a dealer added item. He stated that the only thing he could do would be to contacted the dealership and suggested that they resolve this issue. Well 3 weeks later, we still have not heard from the Stone Mountain Dealership!! I will state that during the original purchasing process of this vehicle, everything went smoothly, no issues and everyone was very pleasant. However, this warranty issue has been everything but. This issue is still open and it does not seem like it will ever be closed. .. More

Everybody was so nice, friendly, and helpful. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. More

Please be advised that I was very satisfied with my service advisor, and the service provided. service advisor, and the service provided. More

The service Department - especially Heath Wages - always takes good care of me! Courtesy shuttle is a very helpful benefit. takes good care of me! Courtesy shuttle is a very helpful benefit. More

My wife and I met with Daron, Floyd and Carl during our process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no expla process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no explanation. Daron was very professional during our interaction with him. He let my wife and I test drive the car by ourselves. During the pricing discussion, it was a surprise to see that this dealership is no-haggle. I was okay with it, but of course had the mindset of ready to haggle. They gave me a decent trade-in value for my previous car after discussing more with Carl. After agreeing, we went to meet with Floyd, the financial guy. This is where all the extra fees/packages were discussed and agreed/declined to. This was probably the most annoying part. We declined most of the added packages. Floyd shared with us a new feature called SmartPay. I had never heard of this and was told by him that there would be a "small fee". We agreed to it as I thought it would help us budget the new car payment. Upon further investigation after leaving the dealership, there is a $399 fee and a $2.50 withdraw fee. I canceled this immediately. Knowing this upfront would have been much preferred. Also, some other little things - the car was not topped with gasoline as all of my other car purchases have been. They did detail and wash it, which was nice. - already some fluids have been low and looking at the oil dip stick, an oil change will be soon required. It would have been great to purchase a new car and not have to worry about these things. More