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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,373 Reviews

2,373 Reviews of Stone Mountain Nissan - Service Center

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July 01, 2024

As usual, KG was right on the money. Service Dept is very professional and since the loss of my spouse who was the owner of the vehicle. KG has been there to assist me with service for More

by LANGSTON.JACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
only worked with KG
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July 01, 2024

My sales representative Patrick was very effective in relaying the situation for my visit to the service department, and it was dealt with in a professional manner. Thanks. More

by TAILY3212
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2024

Great job in service department. Lennox was awesome solving our issues with the Titan truck. More

by donnakoep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lennox
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2024

Great customer service and kept me informed about my repairs and gave me options for future repairs More

by m1tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wages,Heath
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2024

Service was quick and staff answered all my questions. I will bring my car back for sure More

by CHRISTISNELLGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Contact with service department was great
Report | Print
Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

June 30, 2024

Expected less reaction when I set appointment Six replies was two many to confirm appointment More

by WILLIAMSDON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie helped and Lenox hurt
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

June 30, 2024

Courteous and professional Service Center employees. Even though I came in for an oill and filter change, I was given advice on up coming service to keep in mind. More

by RUCKER.MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maks in Service Center
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2024

They're prompt with service. They're on time. They're quick. Their polite and the service is. More

by salynithaclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Harrel
Report | Print
Jun 30, 2024 -

Stone Mountain Nissan responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2024

Excellent place. I trust the service Department. KG Ellisworth and team Clark do excellent work on my car for the Last 7 years. Thank you guys! More

by tarmstrong1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellisworth and Clark Tech
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June 27, 2024

I’ve been using this service center for over 10 years and have never been disappointed! Thanks! More

by BURGESS.ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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