Stoneridge Chrysler Jeep Dodge of Dublin

I brought my car here for a recall and it came back with a ton of electrical problems. Ace the service manager said it was because the truck has aftermarket batteries from aaa. Which is complete xx as they a ton of electrical problems. Ace the service manager said it was because the truck has aftermarket batteries from aaa. Which is complete xx as they have been on the truck for years and have nothing to do with the numerous issues it was returned with. Then I said I still need to get it fixed and will just pay but he just refused to work on it. Ace didn’t look at a single problem, denied it before looking at it and was zero help. Passed me rams customer service number. STAY AWAY FROM THIS PLACE!! More

Dropped off my Jeep to address the issue that disabled by jeep with a faulty software update. Since I dropped it off, tried to have them address the challenge where scheduled charging was not working. The so jeep with a faulty software update. Since I dropped it off, tried to have them address the challenge where scheduled charging was not working. The solution was hilarious, they disabled schedules and said that it was now working.. they missed the whole concept of scheduled charging. As compared to the other service centers, the service manager doesn't discuss with you on the completion, I was asked to go to the billing person to pickup my vehicle and that everything is written in the document. In addition to not able to fix the issue, they really don't care for the customers. More

My Dodge Ram 1500 gauge was said that it was overheating so I brought it in to this dealer because I had a lifetime warranty that had a $100 deductable. They tried to diagnose the problem but couldn't find so I brought it in to this dealer because I had a lifetime warranty that had a $100 deductable. They tried to diagnose the problem but couldn't find anything wrong. They then proceeded to charge me $324 for a diagnoses fee. They informed me that they wouldn't stand behind their diagnostic fee if I still had the exact same problem. I talked to Ace their service manager. He was super condescending me and to my wife. They were happy to take my money, not find the problem, not stand behind their diagnosic work, and be super condescending to me and my wife. I recommend staying away from this dishonest disrespectful dealer. More

Beware. They have the worst customer service in the world. Had our Jeep in the shop from February to July. Only to be returned filthy and absolutely no gas i They have the worst customer service in the world. Had our Jeep in the shop from February to July. Only to be returned filthy and absolutely no gas in it. They did not care that parts were never in stock. Finally got the engine only to call and find out that it did not come with all the parts. Could not even make a payment over the phone even when they still had my car and it was not going anywhere. Please take it elsewhere More

I am beyond frustrated with the utter lack of professionalism and accountability at Stoneridge Chrysler Jeep Dodge of Pleasanton. My 2022 Chrysler Pacifica Hybrid has been sitting at their servic professionalism and accountability at Stoneridge Chrysler Jeep Dodge of Pleasanton. My 2022 Chrysler Pacifica Hybrid has been sitting at their service center for over a month after a major hybrid system component failed. The part (5185094AH) was ordered on April 16, and since then, I’ve received zero communication from the dealership. Let me be clear: I’ve called more than 10 times Left over 6 voicemails Sent multiple text messages directly to the service manager (Gabriel) And still received no callbacks, no status updates, no basic courtesy This isn’t just poor service — it’s blatant neglect. They have shown no interest whatsoever in keeping me updated about my vehicle, even after I've made it abundantly clear that this is my family’s primary mode of transportation. Meanwhile, Stellantis' Customer Retention team has had to escalate the case at the corporate level. Even they have struggled to get updates from this dealership — which tells you everything you need to know about how this location operates. Delays I can understand. But being completely ignored for over a month while my vehicle sits unrepaired? That is unacceptable, unprofessional, and insulting to any customer. If you're thinking about servicing your vehicle here, think twice — especially if your issue isn’t something simple. They clearly do not value their customers' time, needs, or even the basic courtesy of a return phone call. This has been a nightmare. More

I absolutely hate this dealership they wouldn't give me my keys and made me upside down in my loan have to take a repo now and my payments were 1,200 a month my keys and made me upside down in my loan have to take a repo now and my payments were 1,200 a month More

We've purchased a number of cars in our lifetime. This is by far the worst dealer we have ever experienced - rude, unfriendly, disrespectful, untrustworthy, etc. Trust me. Go to a different dealer. This is by far the worst dealer we have ever experienced - rude, unfriendly, disrespectful, untrustworthy, etc. Trust me. Go to a different dealer. More

11 months after buying my car they still have it registered in their name with a DMV lock. They will not return phone calls. I have been trying to work with them but they are horrible. I got excited registered in their name with a DMV lock. They will not return phone calls. I have been trying to work with them but they are horrible. I got excited once when I got a call from the dealer thinking the issue was fixed. Nope. Just wanted to sell me another vehicle. Save yourself the headache. Find a better dealership More

I have a friend who took his truck here to be repaired in February 2023. It is now July 2023 and they still have not completed the work. One thing after another, one lie after another, one promise after an February 2023. It is now July 2023 and they still have not completed the work. One thing after another, one lie after another, one promise after another. This is by far the worst company/dealership I have EVER heard of. I checked the online reviews to see if I am crazy and what do you know, I'm not. Yelp 2.4 stars with 900 reviews. Dealer Rate has 47 reviews with 1 star. If I could give -5 stars I would. Consumer beware, do not do business with this dealer/company, you will not be happy! More

Purchased a used Jeep as a Christmas present for my son, the next day found out heater didn’t work & it leaked water when it rained. Dropped the car off at the dealership, for over 3 weeks, drove it home, t the next day found out heater didn’t work & it leaked water when it rained. Dropped the car off at the dealership, for over 3 weeks, drove it home, took out the plastics sevice mats & there was still puddles of water on carpets. Took the Jeep back in 4 more times for the same water leak, the last time it was there for 5 weeks & my sales rep told me that they were going to replace the entire hardtop. Picked the Jeep back up again & washed it the following day & once again the floors were soaked. Went back to the dealership & was told by the sales manager Joe not to worry about the water leak because it wasn’t going to rain for the next 8 months just give it a sponge bath to clean it instead of actually washing it. Worst customer service from the sales and service managers. Filed a complaint with Jeep directly & they followed up with the dealership & was told they have exhausted all repairs options, & the only thing they could do now is replace the whole top, which they had already told me they were going to do, but it would cost $6k & that they would not pay for it. I put $10k cash down on the Jeep and when they offered to get me into a different car they offered me $24k for the faulty Jeep they sold me, almost $10k less than what I paid for it just a few months earlier & was at their service department more than my son had it, and they wanted to know how much I could put down on another car. Complete scammers, very rude and unprofessional. More