Cannon Subaru - Service Center

We have been taking our Forester to Lakeland Subaru since 2017. My husband and I have always had great service up until this last one. Mike is our “regular “ service representative but because we had to get 2017. My husband and I have always had great service up until this last one. Mike is our “regular “ service representative but because we had to get the car in quickly (check engine light as well as several dashboard lights were lit up) we were assigned Marco who was on duty that day. He did not listen to my husband when he was explaining the situation with the warning lights and that this had happened twice before. Very dismissive. Our car was in the shop for 5 days which was fine we came in on a drop in basis. As stated above we have done business with this dealership for many years and Subaru sends out coupons periodically and they have always honored them whether expired or not. We presented our 20%off coupon and were told it could not be used. We had just spent $1200 3 weeks prior to this service and this one was another $800. My 3 star rating is due to the service reps dismissive , disrespectful attitude and not honoring a coupon that we presented from the Subaru headquarters. More

Professional and respectful people who has a desire to value your time as well as their own. value your time as well as their own. More

Tony went the extra mile for when the warranty company would not The dealership let use a loner for a week. would not The dealership let use a loner for a week. More

Our service advisor, Mike went above and beyond in assisting us with our problem!!. He's a "keeper"! assisting us with our problem!!. He's a "keeper"! More

Very pleasant and helpful sales staff and business personnel.They were open to my many questions. personnel.They were open to my many questions. More

Your Service Advisor, Michael Brimlow, is very personable and did a great job of keeping us informed on the status of the service to our 2025 Subaru Forester, he is an asset to your business. and did a great job of keeping us informed on the status of the service to our 2025 Subaru Forester, he is an asset to your business. More

Service was good and the people are great, I enjoy take My time at the dealership My time at the dealership More

Everything went well at the service center. Billie was very helpful. I wish to not pay 3% for credit card payment. Billie was very helpful. I wish to not pay 3% for credit card payment. More

Excellent Customer Service. The service manager kept us informed of needed maintenance without high pressure to perform the work. The service manager kept us informed of needed maintenance without high pressure to perform the work. More

It was my first time in. Making the appointment was not the best experience but when I got to the dealership everyone was friendly and courteous. The service was completed fa Making the appointment was not the best experience but when I got to the dealership everyone was friendly and courteous. The service was completed faster than expected which was a nice surprise. The oil change and rotation was more than I wanted to spend and my car did not get a complimentary wash or vacuum. I was expecting at least that for spending over 100 for a basic service. For all those reason, I give my experience an average rating. More