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Subaru North Orlando

Sanford, FL

4.8
529 Reviews
Mastro Subaru sells new Subarus and used cars in the Orlando, Florida area. The location serves the Orlando area, Oviedo, Lake Mary and Deltona. We service all makes of cars and trucks at our service center just south of Lake Mary Blvd. Your business helps us support Southeastern Guide Dogs, an amazing organization service people with vision challenges and veterans with PTSD, among many others. We have the Subaru Outback, Subaru Forester, Subaru Impreza, the 7 and 8 passenger Subaru Ascent, The sporty Subaru WRX and WRX STi. Our locations are proud to be J.D. Power Dealer of Excellence award winners, insuring you a great buying experience!
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4113 S Orlando Drive

Sanford, FL

32773

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Showing 529 reviews

April 19, 2021

Pretty quick service today, I was out in under an hour (oil change). My service writer was helpful, as always. Their waiting area is nice & quiet. More

by coz1914@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlene .
April 18, 2021

The whole process was so easy and and with no pressure at all. I only went to look but once I found the car I wanted the rest was a breeze.. I highly recommend this dealer and Chris, who was very knowledgeab More

by Christina L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris W
April 16, 2021

Angel Garcia our sales person was A+. No pressure, knowledgeable. Buying of the car poor. It took 2 hours To see someone, we paid cash. More

by Cindeejjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin S, Tito M, Angel T
April 14, 2021

Don’t believe the sales pitch about the free oil changes, It’s not true. Their service Dept. Doesn’t tell the truth, I caught them selling me a brake fluid change that wasn’t required. I’ll never do busine More

by Mailmike692
Customer Service
Recommend Dealer
No
Employees Worked With
Jason L, Charlene .
Apr 15, 2021 -

Subaru North Orlando responded

Please call our service manager, Jason Lance, at 321-206-1792. He would love the opportunity to discuss your concerns with you.

Apr 15, 2021 -

Mailmike692 responded

When we last talked, Lance told me that he had talked to the owners, the Mastro's, and then I was told I no longer was part of their loyalty program because I had LOF done by Subaru dealers in NH. I replace all filter(cabin,AirFilters) by myself. I called Mastro's and they gave me the ok to have the NH dealers do the service under the hood. I was out of state when this was performed as was my new tire purchase. I believe that my dismissal from the program relates to a complaint I made to Subaru of America about a Brake fluid change they insisted I pay for to remain in their program, which is clearly stated in the owners manual as not needed when the vehicle is equipped w/CVT. There is no need to contact Jason Lance as I consider him untrustworthy.

April 13, 2021

This is my 2nd Subaru purchase working with David White and he couldn’t make it any more pleasant of an experience. He is knowledgeable, friendly, relaxed, quick, and efficient; and went the extra mile fo More

by gossamer1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David W, Ray C
April 07, 2021

Excellent and speedy service! Haley was very efficient and kept me informed during the entire service. I especially like the speedy service set-up! Keep up the excellent work! More

by Corderox2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley Macedo
April 06, 2021

Great customer service. Friendly, and knowledgeable. Pricing is decent. Love the car. Quick service as well. Easy to make appointments and coupon friendly! Will go again More

by michaelasenay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 01, 2021

What is it about this dealership that keeps me passing up closer ones for service? Friendly, respectful, efficient and they’ve earned my trust! Thank you for reminders and making my vehicle safe; like More

by Violet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly J
March 31, 2021

Best car buying experience I've ever had. Salesman was extremely knowledgeable and took the time for us . F&I gave options but no pressure. Definitely would recommend this dealership to anyone. More

by watterson147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendra M, David W, Ray C
March 26, 2021

A dealership that over charges on services and haggles you into paying the most for your visit. Front desk service rep was extremely rude and confusing on what I actually needed. I am very disappointed in More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendall .R
Mar 29, 2021 -

Subaru North Orlando responded

Hello Johnson, Thank you for taking the time to share your experience with our service department. We value your feedback and take it very seriously. While it is not always pleasant to hear, feedback like yours is invaluable to our business and we will use it to improve our process. We hope that we will be able to reconnect with you and work towards making it right. Again, thank you for the opportunity to assist you and service your Subaru.

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