Subaru North Orlando

I had several problems with my purchase experience. My husband and I were specific about a color choice. We were waiting for the car to be delivered from another dealership. The color we were told the veh husband and I were specific about a color choice. We were waiting for the car to be delivered from another dealership. The color we were told the vehicle would be (our first choice) was not what we got. We were not told about the the color switch until days after the dealership was made aware. We were only "notified" because we noticed that the sticker screenshot we were emailed had a different color listed. When I inquired about the discrepancy I was sent another screen shot of the car's info with no explanation given. I only received a straight answer when I spoke with Joe the day I was to receive the vehicle. This was upsetting not because we would have chosen to wait for another vehicle, but because it's not honest. Also, I attempted to complete my financing online in order to save time when I got the vehicle. That was a problem due to their system not being compatible with anything but windows 8. However, Doug took my info over the phone and assured me that everything would be fine. I was also assured that it would be no problem to bring the vehicle to me. Instead the day I called to arrange a delivery time for the vehicle, Joe informed me that it would be "easier" if they picked me up and I completed the paper work at the dealership. The dealership is an hour drive away from my home and I have a one and a half year old child with me. I agreed thinking I would only be there an hour or so to complete paperwork. I brought plenty to entertain and feed my child while we were there. However, I ended up being there for over 4 hours!!! The majority of the time I was sitting at a table in the showroom waiting for Francis to come back to show me some thing or another. Needless to say by the time I was actually taken into the "finance office" my child was over it, as was I. Then the worst thing happened. The finance guy tells me that he got me a better rate... 4.484 for 72 months! Umm, NO my rate is already locked at 2.9 for 60 months. He had to go talk to someone then comes back and asks if I have it written somewhere. Thank God I brought the paper from the Saturday visit. I gave it to him, he left then came back again and proceeds with the finance portion giving me the 2.9 for 60 months. Then we go out and i think I can finally leave but no he asks for the paper again and takes it away then comes back with no explanation hands me the paper and says goodbye. Francis walks me out, helping with my bags and it's RAINING! At this point I just want to leave, but Francis wants to show me how to work the navigation and handsfree features. I had to use the nav to get home anyway, so that was helpful but when he couldn't figure out the handsfree, he got someone else even though I had already mentioned to him several times that I was unhappy with how long this process was taking.Although the people I met there were quite friendly I think that they were deceitful with me on several occasions and did not consider my needs important in regards to my time. More

Floor manager, Francis King, was very friendly and went out of his way to make us happy. The whole process went smoothly and quickly. They worked with us to get a great deal and a great car. out of his way to make us happy. The whole process went smoothly and quickly. They worked with us to get a great deal and a great car. More

I had been planning a purchase for several months. I did a lot of research, on various SUVs, on the Internet, thru available reviews, with the direct websites of the manufacturers, thru consumer reports, et a lot of research, on various SUVs, on the Internet, thru available reviews, with the direct websites of the manufacturers, thru consumer reports, etc. I had narrowed down my choices to the Subaru Outback, and a competitor's SUV, both with great ratings and reputation. It was a nice surprise to encounter Mark Tinitigan at Mastro. A salesperson, who knew more about the vehicle than I did!...refreshing! No pressure needed. He asked enough questions to know that we had done our homework. Once he learned that this was to be MY vehicle, and that I had done the research and understood my intended vehicle (I, the wife), he was happy to direct the conversation to me...refreshing again! He understood that it might just tick me off if he chose to focus on my husband...good call. He negotiated our wants. We didn't get passed off to someone else to negotiate price....we liked that. We didn't leave Mark until we went to finance, which was quick and painless. No surprises, all in order. Met Joe Anglada, Jr. (Sales Manager) as we were leaving. Nice fellow. Returned the following week to have Enviroguard put on the paint and exterior. Mastro, and my salesman, went out of their way to set me up with WiFi in an out of the way place so that I could work on my laptop. Such nice folks. Enjoying my Mastro experience so far and love my Subaru Outback! More

Purchased a new WRX from Francis in December. Great buying experience all around; he got me into the car as smoothly as possible, and really made me feel special. I unfortunately wrecked the vehicle- buying experience all around; he got me into the car as smoothly as possible, and really made me feel special. I unfortunately wrecked the vehicle- it saved my life. I just recently went back for another WRX!!! Thanks Francis and thanks Subaru! More

I purchased a New Subaru Outback for my wife from Mastro. The Mastro Team was very professional and was a pleasure to deal with. My sales man Jim "bubba" was extremely knowledgable and was a pleasure to w The Mastro Team was very professional and was a pleasure to deal with. My sales man Jim "bubba" was extremely knowledgable and was a pleasure to work. I can honestly say dealing with Mastro Subaru Sanford was the best car buying experience I've ever experienced. More

This dealership and Francis King in particular (my salesman) were consistently helpful and extraordinarily accommodating. I looked at many makes of SUVs at many dealerships over a period of a month b salesman) were consistently helpful and extraordinarily accommodating. I looked at many makes of SUVs at many dealerships over a period of a month before purchasing my 2014 Subaru Forester at Mastro. I visited other Subaru dealerships. Mr. King is knowledgeable and straightforward. There were no high pressure tactics. I was welcomed to test drive as often as I needed. Mr. King worked with me through the entire process which was appreciated. On the date of purchase, this dealership could not have been more helpful; everyone pitched in and made it truly pleasant and fun. The car is an utter joy, but a big part of that is to have had an enjoyable experience in selecting just the right car. Yet another factor in my purchase is the confidence I have that they will stay true to their pledge of service and support through my ownership of the car. I have already seen this since my purchase in that Mr. King has followed up with my to see if I have any concerns or questions. I was too busy joy riding today to answer his call! More

The experience we had working with Francis King, Joe Anglada and the rest of the Mastro Imports employees concerning the purchase of our new 2013 Subaru Outback was the best auto buying experience I hav Anglada and the rest of the Mastro Imports employees concerning the purchase of our new 2013 Subaru Outback was the best auto buying experience I have ever had. They were very knowledgeable, courteous, personable and professional. They were excellent to work with and provided an extremely fair offer for the vehicle. I would definitely buy a vehicle from them again. We really love the Subaru. It is our first one and probably won't be the last. I highly recommend this dealership to anyone looking for a Subaru in the Sanford area. More

As a 10 year Subaru Forester owner, wanted to upgrade. Mark Tinitigan in Sales was excellent. patient and knowledgeable Called me at appropriate times to follow up for an appointment, but not too aggress Mark Tinitigan in Sales was excellent. patient and knowledgeable Called me at appropriate times to follow up for an appointment, but not too aggressively. Excellent customer service skills and new the model as he showed me all the features, including syncing IPhone to Bluetooth. Seth Bell, Sales Manager was thorough and quick in handling the paperwork and tag. Both of the gentleman represented Mastro at the highest level and I look forward to having my new car needs handled at Mastro. It was a great experience, the best car purchase experience I have had in 50 years of buying automobiles. More

Francis was a pleasure to deal with. A pleasent car buying experience for some who does not enjoy the car buying experience. I would recomend Mastro Subaru to anyone. buying experience for some who does not enjoy the car buying experience. I would recomend Mastro Subaru to anyone. More

After receiving an almost $3000 estimate for repairs (head gaskets) from another Subaru dealership, I went to Mastro for a second opinion. I'm glad I did! Jay, in the service dept, took the time to hav (head gaskets) from another Subaru dealership, I went to Mastro for a second opinion. I'm glad I did! Jay, in the service dept, took the time to have my Forester's engine thoroughly inspected. Between the mechanic and Jay, they took the time to show me and explained to me that the repairs we not needed at this time and might never need them. This inspection was FREE at Mastro while the other dealership charged me $50! They saved me from spending almost $3000 unnecessarily! I also was very pleased with Josh in the parts dept. I needed a part for my wiper transmission. After calling 4 other Subaru dealerships from Daytona to Orlando with no luck, I called Mastro. Within minutes, Josh identified the part and ordered it for me. The other 4 could not figure out what part I needed and one wanted me to bring my old part in so they could see what I was asking for. That's not a good response when all you sell are Subaru parts. I live 45 minutes from Mastro and will return to them as long as I own a Subaru even though there are 2 other Subaru dealerships a lot closer! More