Subaru North Orlando

I shopped this dealer to understand the differences between several models. Chelsea was able to show and demonstrate significant features of the models I was interested in and helped me confirm my ori between several models. Chelsea was able to show and demonstrate significant features of the models I was interested in and helped me confirm my original idea to purchase a Forester. The purchase was fun and easy to make. Chelsea, the management and F&I manager Christine were all friendly, helpful and professional. I am happy I bought my Subaru Forester and very happy that I bought it from this dealer. More

My husband and I were extremely impressed with the service we received at Mastro Subaru. Prior to coming to Mastro Subaru, I was in a wreck and had to drive a rental for 2 weeks. We looked all around service we received at Mastro Subaru. Prior to coming to Mastro Subaru, I was in a wreck and had to drive a rental for 2 weeks. We looked all around Orlando and did not find a vehicle that we felt was reasonable priced for the vehicle we were looking for. We literally decided to drive to Sanford one day since we did not have any luck in Orlando and found a Blue Honda Accord outside of Mastro's lot. We like to say that this vehicle found us since we were just driving around and did not find the vehicle prior to driving to Sanford. We had to stop and check this car out. Francis King greeted us and immediately got the key for us to check the Honda out. We were surprised at how well kept the Accord was considering its age (2008). The previous owners took care of their vehicle, which is the one thing my husband and I always check first before making the purchase. We were sold right away. Joe worked with us on a price that fit our budget and monthly payments. We went in on a Saturday and did not have a current insurance card with us to make the final deal. Joe opened up the shop on Sunday just for us to get the paperwork completed and to retrieve our "new" car. This by far was the best dealership we have worked with. The staff was knowledgeable about their inventory and were not aggressive, as most salesman are. They really took care of us. We will definately recommend Mastro Subaru to our friends and family. More

Chelsey was very attentive to our needs and had excellent product knowledge, a pleasure to work with. They did not have the color vehicle we wanted, but were happy to bring one in from another dealership. product knowledge, a pleasure to work with. They did not have the color vehicle we wanted, but were happy to bring one in from another dealership. More

Seth Bell did a great job getting me my new BRZ and making the purchase easy. Chelsey Burke was professional, knowledgeable and a pleasure to work with. Overall the purchase experience was great and I making the purchase easy. Chelsey Burke was professional, knowledgeable and a pleasure to work with. Overall the purchase experience was great and I am very glad that I went to Mastro Subaru in Sanford looking for my BRZ. More

The Mastro service department at the Sanford location are just wonderful. My wife and I, have been so extremely pleased that I started taking my Toyota vehicle in for service. The service department has com just wonderful. My wife and I, have been so extremely pleased that I started taking my Toyota vehicle in for service. The service department has competitive pricing and quick turn around for repair work. I am also impressed by the technicians that work on the vehicles (Russ, Evan, Robert, Joe). Anytime I have had questions, they have never given me the cold shoulder or try to brush me off. In fact, they have being very attentive and eager to anwswer my questions. If you have any reservation about servicing your vehicle at Mastro Subaru in Sanford. I'm telling you right now, DON'T! You will not regret it! More

I researched all the Subaru dealers in Florida after finding my experience at a local dealer unsatisfactory. Although Mastro Imports is a three hour drive, it was clear from the outstanding reviews on D finding my experience at a local dealer unsatisfactory. Although Mastro Imports is a three hour drive, it was clear from the outstanding reviews on DealerRater that this was the dealer to contact for a new Subaru Forester. I checked their inventory and they had the exact vehicle in stock that I had been searching for. This is car #11 for me and I have never had such a smooth and pleasurable experience buying a new car as I have had with Mastro. Joe Anglada,the General Manager, and I reached a price over the phone and I traveled north to drop off my leased car at another dealer. Francis King, my salesperson, picked me up and once at Mastro introduced me to Joe and Christine Mallon in the finance department. The three of them made sure that all the details were in order. Every person I met took the time to answer my questions and go over the vehicle with me. Joe called and followed up with me the next day to address some minor concerns that I had. It's worth your time. It's worth the ride from anywhere in Florida. You will be treated professionally and get a great price on a fantastic Subaru. More

Had a great experience from the time I waled in to the time I left with my new Outback! I went threw many other dealerships and this was by far the most careing and not just there to make the sale. time I left with my new Outback! I went threw many other dealerships and this was by far the most careing and not just there to make the sale. More

This was the best experience I've ever had with a car dealer. My wife and I researched the Subaru Outback, Subaru Forester, Honda CRV, Toyota Rav4 and others. We spent 6 weeks researching these vehicle dealer. My wife and I researched the Subaru Outback, Subaru Forester, Honda CRV, Toyota Rav4 and others. We spent 6 weeks researching these vehicles on the internet to include the NHTSA website for consumer complaints and recalls. We also visited Owner Forums for each vehicle to see what issues owners had. Hands down the Subarus were the best. The only question was Outback or Forester. We then went to Mastro Subaru in Sanford, FL to get a close up look at both. We met with Jim Bowman, who gave us an in-depth look at both. Jim knew both vehicles very well and took into consideration what our family needs were and pointed out just how each model would satisfy those needs. We decided on the Outback, then went back home to research pricing. During this two week period, Jim worked with us both on the phone and email answering all our questions. We agreed on a price over the phone and then went back to the dealership for a test drive and evaluation of our trade in. When we arrived Jim took us for the test drive, then we sat down to start the inevitable paperwork. The agreed upon price stayed the same and they gave me a very fair trade in allowance for my 2005 Ford F150 The entire process went extremely smooth. All the staff we dealt with were friendly, competent and very professional. At no time did we get the “hard sell” and number switching that we were so familiar with from past experiences from other dealers. Not only would I recommend this dealership to family and friends, but I would not hesitate to purchase another vehicle from them More

Awesome experience working with Chelsea and Sarah. They are knowledgeable, friendly, courteous and Chelsea is a walking Subaru commercial. Its refreshing to meet someone who actually knows the vehicle she are knowledgeable, friendly, courteous and Chelsea is a walking Subaru commercial. Its refreshing to meet someone who actually knows the vehicle she is selling and actually drives that brand vehicle. They made a new vehicle purchase painless and helped us feel at ease from the first minute. Answered every question with a smile, explained options and provided detailed info on every phase of the transaction. Highly recommend this dealer. More

Traveled from outside the area to purchase a used vehicle posted online by the dealership. Other then an initial miscue via telephone, it was early and on the weekend, the transaction was smooth and issue fr posted online by the dealership. Other then an initial miscue via telephone, it was early and on the weekend, the transaction was smooth and issue free. Everyone was super friendly and accommodating and the vehicle was exactly as it was described. More