Subaru North Orlando

John Carrillo was our sales person and he did an excellent job responding to what we were looking for as far as options on our Outback. He was prompt and thorough in his replies. We did everything excellent job responding to what we were looking for as far as options on our Outback. He was prompt and thorough in his replies. We did everything over the phone and internet. Did not even visit the showroom until the day we picked up the vehicle. That saved a good deal of time as the dealership is about 25 miles from our home. More

Great buying experience! Great family environment. I like the fact that they respect the decision making process. Copared to other dealership I visited on the same day, the Sanford Mastro exceeded my expecta the fact that they respect the decision making process. Copared to other dealership I visited on the same day, the Sanford Mastro exceeded my expectation. Word of mouth will travel well. Thanks for making my buying experience "Fun". More

Purchased a new Subaru from Mastro. I generally despise the whole kabuki dance process associated with a new car purchase, and Mastro provided just the purchasing experience I was hoping to have. I made th the whole kabuki dance process associated with a new car purchase, and Mastro provided just the purchasing experience I was hoping to have. I made the initial contact via their webpage, and the next morning, I had a firm "out the door" price agreed upon that was fair and what I considered to be a good deal. Most importantly, this deal didn't "disappear" when I arrived to transact the deal. Additional services/warranties were offered, but there wasn't a hard sell, which I really appreciated. The more I visit this dealership (this is my 5th Subaru), the more I appreciate their approach to business. I'll definitely return for my next purchase and for service. More

My elderly parents totaled their minivan just before Christmas. My sister had heard good things about Subaru and suggested they check out the Forester. After they visited the local Subaro dealer in Christmas. My sister had heard good things about Subaru and suggested they check out the Forester. After they visited the local Subaro dealer in Ocala, I was concerned about them getting taken advantage of by the salesperson. Although I am 3000 miles away in California, I decided to attempt to handle the car buying details and negotiating for them. I contacted various dealers in Orlando, Jacksonville, Tampa and Gainesville. From the first point of contact, Christine Mallon was friendly and informative. Though out the entire process I was truly amazed at the level of attention and care she extended to myself, my sister and parents. My parents were planning to drive to Orlando, but my Mom had a dental emergency which required an unexpected root canal. Realizing that my folks would have a difficult time driving to Orlando, Christine was able to get permission from her manager and actually delivered the car-- over an hour away! We are all extremely happy with the service we received from Mastro Subaro. My parents LOVE the new Forester, and my father was practically giddy describing it to me over the phone. I am grateful and blown away at Christine's kindness and professionalism. Sincerely, Don Corrieri info@phuturetrax.com More

After a lot of research on cars, I settled on the Subaru Outback. The next thing to do was to find a dealer. I contacted several in the Central Florida area. Mastro, and in particular Diane, were the most r Outback. The next thing to do was to find a dealer. I contacted several in the Central Florida area. Mastro, and in particular Diane, were the most responsive and kept in contact via email without being pushy. They quoted me a good price online so I knew walking in what to expect. I, like many, have had bad dealer experiences so I was apprehensive going in to do the deal--expecting that it would be high pressure and that I'd get all kinds of silly fees added to the price. With Mastro, I could not have been more wrong. They were above boards on the price and treated me with a lot of respect. It was a real pleasure doing business with them and I would highly recommend them to others. I love my Outback and I had a great experience at Mastro. As for Diane, she was very personable and friendly. She also wanted to make sure I had a great experience and was a wealth of knowledge about the car. She even helped me set up the bluetooth in the car with my iPhone. The test drive she took me on was the best I've ever had--she really knows the car well and showed me how well the car handled. My experience was wonderful. More

I had contacted several Subaru Dealers re purchasing a new Subaru. The price offered at Mastro was the best. Dianne Greenlaw was the deciding force to go to Sanford. We live in Palm Coast, Fl and it is q new Subaru. The price offered at Mastro was the best. Dianne Greenlaw was the deciding force to go to Sanford. We live in Palm Coast, Fl and it is quite a hike to Sanford. Dianne was very charming and seemed honest and willing to work with us. Her knowledge of the car was superior. I am a previous Subaru owner and was pretty set on having one. Thanks to our initial contact with Dianne and then Joe we did make our purchase. We are very happy with our car and the service we got. We purchased the 2011 Forester. More

My salesperson, Diane, was awesome!!! She is very knowledgeable about Subaru cars and very helpful without pressure. She was genuine and caring. My kids really liked her as well because she was "cool knowledgeable about Subaru cars and very helpful without pressure. She was genuine and caring. My kids really liked her as well because she was "cool". I met Diane last year at Petco where I test drove an Outback; I told her that I wanted another Outback because I loved the one I previously had (unfortunately, I did not get it in the divorce settlement.) Diane made a memorable impression on me due to her sincerity and passion for Subarus. I got Diane's card and when I was ready to buy this year, I called her. She even remembered me and my dog, Leroy, who also approved the Outback the day we test drove it at Petco. It is important to note that Dustin and Sarah in the sales & finance offices were very professional and helpful. (They treated my like family and did not talk down to me the way staff at other car dealerships have in the past.) Everyone I dealt with at Mastro Subaru provided outstanding service. I will recommend the excellent staff at Mastro & quality Subaru vehicle with out reservation. Of the 10 car buying experiences I have had, this one was absolutely the very BEST!!! Words are not adequate to express my sincere appreciation to the amazing team at Mastro Subaru. Special thanks to Diane, Sarah & Dustin!!! Look forward to seeing you again when my new car needs service. More

My goal was to complete as much of the transaction by phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Diann phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Dianne was great at answering all my questions and with her follow up. Bottom line, everything was handled over the phone including the trade value for my trade in. Once at the dealership, Dianne took us for a test drive, sharing the talents of the car and her passion for the car and dealership. All prices were as she stated on the phone...no surprises! She has set the bar high for my future automobile purchases. More

Hi Dianne, Thank you for first not pressuring me into a purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and des purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and design from you when we went for a test drive. Thirdly thank you for helping me set up the bluetooth. I think about your swiftness in organizing all the papers from my old vehicle by helping me know what to discard and what to keep with the new vehicle. And if I meet people looking to purchase a Subaru vehicle I will tell them to go to Dianne Greenlaw at Mastroimports. The Best, Sandra G More

From the moment that we met Dianne outside the showroom, we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a bite to eat. Then we got to know her better over lunch. We already knew that we liked the car, Dianne helped point out the benefits of dealing with this dealership. They have a great spokesperson! Also found Sarah to be very helpful. She's the diamond in the rough- very smartly pointing out the benefits of several of the added products (most of which we had no intention of getting). We felt very fortunate to have had such great attention by these two women. More