Subaru North Orlando

This is an outstanding sales person. This the 3rd used car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales and service. I can not say how pleased I am to work with Dianne with her to find the right car. She is great. Gary and Kathy Sokolitsky More

I bought a Tribeca from Nanci last summer. Her exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage dau exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage daughter, I only looked at the Subaru brand. After telling her my requirements, she kept a close watch on the dealership inventory and alerted me of a match the day it came in as a trade in. Since inventory for used Subaru cars is somewhat scarce (people keep their cars forever!) she arranged to put a hold on the vehicle (with a deposit) until we could schedule a test drive. The car was the perfect fit for our daughter! Throughout the process Nanci demonstrated integrity, excellent follow up skills, and world class customer service. In addition to her highly professional people skills, she also shows a fun, perky side which makes her a joy to work with. My daughter, husband and I were extremely pleased with the transaction, and highly recommend Nanci to help you with your next vehicle. More

I have bought 2 cars from this dealership with in a year. My sales rep Nanci has demonstarted a work ethic that is above and boyond her duties. Her knowledge, followup, salesmanship and dedication to the cus My sales rep Nanci has demonstarted a work ethic that is above and boyond her duties. Her knowledge, followup, salesmanship and dedication to the customers needs is phenominal. Every employee I met at this dealership from sales to service have been honest and easy to communicate and do business with. Nanci brought the whole team together focusing on the execution for the best customer experience. I would highly recommend Nanci and the dealership to anyone. More

After doing a lot of research, we had decided that we wanted to buy a Forester, because of its all-wheel drive and relatively high ground clearance, since we frequently drive soft, sandy roads in Florida wanted to buy a Forester, because of its all-wheel drive and relatively high ground clearance, since we frequently drive soft, sandy roads in Florida’s Withlacoochee State Forest. I checked options and prices on the Internet, and then requested a quote through USAA’s car buying service. Sales Manager Joe Anglada surprised me with a phone call, offering to assist me in our purchase before I had even finished printing the quote to show my husband, who was in the next room! When we arrived for our appointment, Joe and Sales Consultant Emily Cuellar greeted us. Emily showed us the features on the car, and demonstrated her vast knowledge of the vehicle as she ably answered all our questions. When we agreed to buy the Forester, we were pleased with how easy it was to close the deal and how efficiently all the paperwork was handled. We experienced none of the high-pressure selling tactics that we had encountered when buying other cars in the past. This was a pleasant buying experience for us, and we highly recommend working with Emily and Joe! More

My wife and I purchased 2 vehicles from Joe Anglada at Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous occasions to cancel my Gold Plus Protection Plan and have never received a call confirmation back or nothing has been done to cancel my Gold Plus Plan. When we were purchasing our 2002 VW Jetta Wagon, we were promised a Brand new Black Glovebox due to the one on the car being broken at the time we purchased it. It has now been over a year and we have still not received our glovebox or any type of status on the glovebox. It was written on a "We Promise" piece of paper. The customer service to this dealership is the worst I and my wife have ever dealt with in our lifetimes. And have have purchased more than 10 cars myself. If I knew the customer service was going to be this bad, we would have not purchased any of our cars from Mastro. Even though they worked with us on pricing, this is an overall horrible Stealership. The promise you the world, but they never follow thru with anything. We even drove 3 hours from Jacksonville, FL to Sanford to purchase both our vehicles. What a disappointment. More

Nanci was extremely knoledgable about the car and was very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to conta very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to contact her for a car purchase. This was a very positive experience. Grade A+ More

I'm in the market for a new vehicle one that will be versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicl versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicle of choice just have to make the final decision. I have to say, Mastro Subaru has been very cooperative in assisting me to find that right vehicle. Having worked in various management/customer services in my career, I especially look for that one special thing or "person" which stands out & makes me want to come back to establish a rapport with. I found that "special person" who has totally impressed me the most, her name is Emily Cuellar. Emily by far outshines any other car sales person I've met and I've encountered a few recently. Emily is very outgoing, energetic and is totally interested in you as the consumer/customer. She strives for excellence in her presentation and her work. She has been the "only" salesperson who can answer any question presented to her without hestitation regarding the mechanics, crash ratings, interior and exterior of the vehicle she sells. Her knowledge about her products puts her head and shoulders above others in this business. She has what it takes to be successful! I was totally blown away by Emily's attention and professionalism to the fine details whether it was the car, financing or my questions. She made me feel quite at ease in allowing me to express what I'm looking for in a vehicle long term. Emily is the total package in her field of car expertise and with no pressure to "just buy a car" as she understands it's an investment. This investment is a shared win win for us both, me the consumer and she the salesperson. I would and will share her name to family and friends for their car shopping/buying experience. Emily is an asset to this company I hope they recognize her fully for her talents! More

My husband and I have purchased many vehicles in our 70+ years but NEVER has the experience been so pleasant. We took our 2001 Subaru into Mastro for repair and while there decided to look at the 2010 mode years but NEVER has the experience been so pleasant. We took our 2001 Subaru into Mastro for repair and while there decided to look at the 2010 models. Dianne Greenlaw asked if she could answer any qustions or be of any help. She was so courteous and professional and never once was there any "high pressure" involved. She took us for a great test ride and, of course, we were sold immediately on the many new and improved features of the Outback. We have never dealt with anyone more knowledgeable about vehicles - who ever said women can't sell cars??? After much deliberation, we decided to purchase the 2010 Outback and then we began the dreaded "dealing" procedure. We told her what we could afford and then we met with Joe Anglada, the Sales Manager. Much to our surprise, this was also a pleasant experience. It was getting late in the afternoon and our home is almost 30 miles from the dealership. Since our new car had to be detailed, we left in our 2001 Subaru and - here is the great pat - Dianne DELIVERED our new 2010 Outback to our home the next day!!! What service! She spent a lot of time with me explaining all the features again and even programmed our garage door opener. On a scale of 1 to 10, we can truthfully give Dianne a 15!! Her professionalism, courtesy, personality and attention to detail and satisfying our needs cannot be beat. We would not hesitate to recommend Dianne and Mastro. By the way, our new 2010 Outback is a dream! More

It had been almost 18 years since my husband and I purchased a new vehicle so we did our "research" checking into and test driving several SUV's. Since we tend to keep our vehicles for many years we purchased a new vehicle so we did our "research" checking into and test driving several SUV's. Since we tend to keep our vehicles for many years we wanted to make sure we would have one that was reliable and comfortable and the Forester fits our needs perfectly and we're so pleased with it. Alyssa Foley was our sales person and we immediately felt very comfortable working with her. We made several trips to look at and test drive the Forester and Alyssa was very helpful in answering all the questions we had about it. I can't say enough about how working with Alyssa was such a pleasure. We also had the pleasure of working with Joe Anglada the Sales Manager. There were never any hard sell tactics used by either Alyssa or Joe at any time, just courteous and friendly encounters. In fact, every time we visited Mastro we were met by a friendly sales person who promptly inquired as to how they could help us. We believe Mastro is a top notch car dealership and thank them for making this a very pleasant experience for us. More

I was interested in purchasing a Subaru Impreza WRX, and I contacted Mastro Subaru of Sanford through my insurance company's car pricing website. Joe responded the same day and gave me full details on what I contacted Mastro Subaru of Sanford through my insurance company's car pricing website. Joe responded the same day and gave me full details on what my price would be, and how long it would take to get my car. The next day I ordered my WRX through Mastro Subaru of Sanford. After the car shipped in I was contacted by Dianne who would be my sales person. She took care of the details of making sure the car was in order and properly detailed. I arrived at approximately 2:30pm and by 4:00pm I had test driven my car with Christine, signed all my paperwork with Nick, and had all of the ownership material explained to me. Mastro was quick, friendly, courteous, and classy through the whole experience with me, and their price was quite acceptable. I'd recommend them to ANYONE who is in their area and is in the market for one of the AWESOME cars Subaru offers. More